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Big Star Hyundai

Friendswood, TX

Overview
Reviews
4.2
6,890 Reviews
Call Dealership (281) 819-4846
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17990 Gulf Freeway

Friendswood, TX

77546

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Showing 6,890 reviews

December 05, 2024

Overall great experience. With the exception of time it took. The process was too long. More

by vondi_steele
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zanish, Durran Starks
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Dec 06, 2024 -

Big Star Hyundai responded

Thank you for your business and your review, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

December 05, 2024

Didn’t expect to leave with a new car, but I did! Devante was very helpful and convincing. I do need to return for follow-up since it was a very busy day. More

by phitmiss
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
zzDevante zzJones
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Dec 06, 2024 -

Big Star Hyundai responded

Thank you for your business and your review, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

December 05, 2024

Didn't expect great service but I was wrong, overall a 10/10. Provided a lot of info with explanations to all my questions! They also provided a ride wherever to and back, free. Again, 10/10. More

by Gio A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Malave
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Dec 06, 2024 -

Big Star Hyundai responded

Thank you for your business and your review, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

December 04, 2024

Clean and spacious waiting area. Very friendly staff. Takes an average amount of time for service. More

by Hayleigh Moreno
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaleb Chadwell
Report | Print
Dec 06, 2024 -

Big Star Hyundai responded

Thank you for your business and your review, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

December 04, 2024

Arin was awesome, making the process smooth and simple. Financing was smooth and easy as well More

by Rory
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Arin Robeson
Report | Print
Dec 06, 2024 -

Big Star Hyundai responded

Thank you for your business and your review, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

December 03, 2024

The service department did sn excellent job repairing my 2023 Sants cruz hyundai thanks to you all More

by lindameyer1111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Vasquez
Report | Print
Dec 04, 2024 -

Big Star Hyundai responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

December 03, 2024

Smooth transition and felt supported in my decision. Transparent team and offers. Satisfied with my new vehicle. More

by cammie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Arin Robeson, Tim Vining
Report | Print
Dec 04, 2024 -

Big Star Hyundai responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. Thank you for choosing Big Star.

December 03, 2024

Don't trust them. They will twist their words and not honor the deal agreed! More

by naheen_a
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Arnaldo Perez, Alex Jones
Report | Print
Dec 04, 2024 -

Big Star Hyundai responded

Thank you for your review. We're sorry to hear about your experience. We take customer satisfaction very seriously and want to make things right. Please feel free to contact me directly at crussell@bigstarhyundai.com. Chris Russell, General Sales Manager.

Dec 09, 2024 -

naheen_a responded

Question is, will I now be your repeat customer. Most probably not. I had been referring everyone to you and had purchased 3 cars so far. This will probably be my last now.

December 03, 2024

TERRIBLE! LIARS AND SCAMMERS! I DO NOT RECOMEND THIS DEALERSHIP TO ANYONE! WORST EXPERIENCE EVER! More

by KEILISUMMER1
Finance Experience
Recommend Dealer
No
Employees Worked With
Marcos Rodriguez , Luis Delcid, Arin Robeson, Arnaldo Perez
Report | Print
Dec 06, 2024 -

Big Star Hyundai responded

Thank you for your your business and for taking our call. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concerns have been shared with the appropriate teams as part of our commitment to continuous improvement.

December 03, 2024

I’ve been bringing my car for 5 years and trust the team completely. Service is always on point. Staff is respectful and friendly, especially Juan and Bryan. Waiting area is excellent. More

by Mili Henriquez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan , Mo Shurafa, Juan Vasquez
Report | Print
Dec 03, 2024 -

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

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