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Big Star Hyundai

Friendswood, TX

Overview
Reviews
4.2
6,890 Reviews
Call Dealership (281) 819-4846
View Awards

17990 Gulf Freeway

Friendswood, TX

77546

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Showing 6,890 reviews

December 03, 2024

Other points were not checked during this maintenance service such as fluids and tire pressure. They were the same (low) as when I arrived to the dealership. The only thing taken care of was the oil. More

by geomartinez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kohl Young
Report | Print
Dec 03, 2024 -

Big Star Hyundai responded

Thank you for your review. We apologize for any inconvenience. Please reach out to me directly with your best contact information so that I may better address your concerns. Kohl Young, Service Director, kohly@bigstarhyundai.com

Dec 05, 2024 -

geomartinez responded

My name is George Martinez. My phone number, in your system at the service department, is 281-922-0633. My e-mail address is geomartinez@gmail.com

December 03, 2024

Was in and out and had everything that needed done done. They kept me informed on everything and were super nice More

by talllatino62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kohl Young, Adrian Chapa, Madison Hartung, Juan Vasquez, Kaleb Chadwell, Steffy Hernandez, zzBilly zzWilliams, zzNatalie zzDiosdado
Report | Print
Dec 03, 2024 -

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

December 02, 2024

Service was wonderful and everyone is so nice. I was contacted in a timely manner More

by jburn274
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kohl Young, Adrian Chapa, Madison Hartung, Juan Vasquez, Kaleb Chadwell, Steffy Hernandez, zzBilly zzWilliams, zzNatalie zzDiosdado
Report | Print
Dec 03, 2024 -

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

December 02, 2024

Management and service department are not efficient or effective and do not care for customer service More

by Whoever
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Juan Pena, zzChris zzRussell, Lisandro Sosa, Luis Delcid, zzSterling zzWhitely, Adrian Chapa
Report | Print
Dec 02, 2024 -

Big Star Hyundai responded

Thank you for your review. We are sorry that you feel you did not receive a 5-Star Experience. Please feel free reach out to me directly with your best contact information so that I might have the opportunity to address any concerns. Scott Kimbrough, General Manager, skimbrough@bigstarhyundai.com

December 02, 2024

Nick worked hard in getting me a great deal, he was professional and helpful, thanks More

by GREYES67
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Hernandez
Report | Print
Dec 03, 2024 -

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

December 02, 2024

Scheduling the appointment on-line was straightforward and quick. The customer service staff were friendly and attentive. More

by Greg.dufour99
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Davila
Report | Print
Dec 03, 2024 -

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

December 02, 2024

Bryan was very helpful. I’m very pleased either way your services. Thank you very much! More

by leepellien
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan
Report | Print
Dec 03, 2024 -

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

December 02, 2024

Great efficient job. Porter is good as well! They explained everything to us along the way More

by DJNANCE2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kohl Young, Juan Vasquez
Report | Print
Dec 03, 2024 -

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

December 02, 2024

Changed battery in fob. Charged $118 and it still doesn't work. It worked at the dealership but not when I left More

by sam.r_03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Paul
Report | Print
Dec 02, 2024 -

Big Star Hyundai responded

Thank you for your review. We're sorry to hear about your experience. We take customer satisfaction very seriously and want to make things right. Please feel free to contact me directly at crussell@bigstarhyundai.com. Kohl Young, Service Director, kohly@bigstarhyundai.com.

December 02, 2024

Service was great. My car was brought in and work was completed in a timely manner. I stayed at the dealership and waiting area was comfortable. More

by M.M.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steffy Hernandez
Report | Print
Dec 02, 2024 -

Big Star Hyundai responded

Thank you for your business and your review, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

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