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Big Star Hyundai

Friendswood, TX

Overview
Reviews
4.2
6,890 Reviews
Call Dealership (281) 819-4846
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17990 Gulf Freeway

Friendswood, TX

77546

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Showing 6,890 reviews

November 27, 2024

Great experience, they were able to get me a good deal. They paid off my trade in without me being off side down More

by eavila3588
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ruben
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Nov 27, 2024 -

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

November 26, 2024

Great customer service & care. Great tech work. Nice ppl all around. Perfect place for any repair. More

by rgarcia1022
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kohl Young, Adrian Chapa, Madison Hartung, Juan Vasquez, Kaleb Chadwell, Steffy Hernandez, zzBilly zzWilliams, zzNatalie zzDiosdado
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Nov 26, 2024 -

Big Star Hyundai responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

November 26, 2024

I'm happy to hear that Kaleb Caldwell has been promoted to Manager. I will miss him as my advisor but an glad that he is still available to handle any issues I may have. Paul Davila is now my new advisor a More

by LOPTOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Davila , Kaleb Chadwell
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Nov 26, 2024 -

Big Star Hyundai responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We will make note of your tire pressure concern. Thank you for choosing Big Star.

November 26, 2024

Very pleasant and helpful getting my oil changed. I enjoyed the waiting room with Wi-Fi. I appreciate the help and keeping updated an air filter battery. More

by SHIRLEYMATE3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Davila
Report | Print
Nov 26, 2024 -

Big Star Hyundai responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

November 26, 2024

I would never buy a car from this dealership again, mostly because of the service department. More

by Jnicaud
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adrian Chapa, Juan Vasquez
Report | Print
Nov 26, 2024 -

Big Star Hyundai responded

Thank you for your review. We apologize for any inconvenience. Please reach out to me directly with your best contact information so that I may better address your concerns. Kohl Young, Service Director, kohly@bigstarhyundai.com

November 25, 2024

Devante went above and beyond when selling me a new SUV. I had a great experience at Big Star Hyundai because of Devante. More

by New SUV Buyer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sean Opersteny, zzDevante zzJones
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Nov 26, 2024 -

Big Star Hyundai responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

November 25, 2024

Very efficient and helpful in accomplishing what I needed. I did feel like they were more concerned with speedy get-me-through than actually seeing me as a person. More

by cindy.boaze
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Chapa
Report | Print
Nov 26, 2024 -

Big Star Hyundai responded

Thank you for your review. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concern is being shared with the appropriate department as part of our commitment to continuous improvement.

November 25, 2024

Service as always is great Mr Juan take care of his customers always and I do recommend everyone to go see them. More

by SJALBOUSH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Vasquez
Report | Print
Nov 26, 2024 -

Big Star Hyundai responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

November 24, 2024

Juan provides pleasant , customer oriented service. He updated status of repair while in progress. Very pleased. More

by Fred
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Vasquez, zzBilly zzWilliams
Report | Print
Nov 25, 2024 -

Big Star Hyundai responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

November 24, 2024

The sales representative was very attentive on both of the days I came to the dealership to look at the Santa Fe and Palisade. More

by STEVE.SMITH-1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rose Rodriguez
Report | Print
Nov 25, 2024 -

Big Star Hyundai responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

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