Big Star Hyundai

I felt rushed through the process. Seemed that the sale was more important than the actual customer. I emailed the general manager with my concerns and got no response. Drove my Ion Seemed that the sale was more important than the actual customer. I emailed the general manager with my concerns and got no response. Drove my Ionic home with no idea who anything worked. Follow has been terrible so far. More

Extremely poor service. I was told how long the work would take and it took twice the amount of time. They performed a service that I was not aware of and didn’t ask for. I was told how long the work would take and it took twice the amount of time. They performed a service that I was not aware of and didn’t ask for. More

I’ve already sent a lengthy email regarding my concerns to Kohl the manager without a reply back. He’s aware. to Kohl the manager without a reply back. He’s aware. More

From start to finish the team of gentlemen men who helped us out really went above and beyond. Thank you to Justin,Lewis, and Jimmy For making this a spectacular two time car buying experience. us out really went above and beyond. Thank you to Justin,Lewis, and Jimmy For making this a spectacular two time car buying experience. More

Was very impressed with Isiah the salesman. Obviously a young man just starting out, clearly has the right personality for the job. He knew his product very well for what has to be a relatively Obviously a young man just starting out, clearly has the right personality for the job. He knew his product very well for what has to be a relatively short time on the job. Christian the sales manager is a very down to earth guy. They both kept it professional while being friendly at the same time. More

Juan and his team did a very good job of taking care of my service needs and did a great job communicating with me during the warranty work. my service needs and did a great job communicating with me during the warranty work. More

I didn’t have the best experience buying my last car from Big star. I feel like I was really taken advantage of. It was like a shell game. So after 6 or so Hyundais I left and bought 2 brand new FORDS. Big star. I feel like I was really taken advantage of. It was like a shell game. So after 6 or so Hyundais I left and bought 2 brand new FORDS. More

Brian was the young man who oversaw the work on my car. He was excellent! He was kind, courteous, and explained everything. He was cheerful too! He had me in and out of dealership very quickly! I real He was excellent! He was kind, courteous, and explained everything. He was cheerful too! He had me in and out of dealership very quickly! I really appreciated that! I will return to him next time my car needs servicing! More

I would caution anyone who comes here to reconsider, especially if they are looking for a place to do repeat business with, as opposed to a one-off sale, as no accommodations will be made. Starting w especially if they are looking for a place to do repeat business with, as opposed to a one-off sale, as no accommodations will be made. Starting with the positives, the office itself is clean and well maintained. In addition, the service center is knowledgeable, efficient, considerate and ready to assist. The sales department and management is where this review gets dropped. The wait times are excessively long to speak with a sales representative and the customer service experience is severely lacking. I would not recommend this dealership and once my lease is up I will not be coming back. Further, on top of the lackluster customer experience the professionalism is also lacking. They do not properly prepare their leased vehicles before sending you home in them. I leased a Demo car, which they continuously referred to as "new" which on a technicality is true since it hasn't previously been papered but has clearly been driven, evidenced by its extensive mileage and marks all over the vehicle. This was fine, as I was aware of this regardless of the language they attempted to use. On top of that, when sending the car home they did not put in any wiper fluid nor did they properly detail the inside of the vehicle. In addition, they told me that I could come back the next business day to have the car refurbished to remove the markings and yet when I did come back was then told I needed an appointment, only to then be further told the car would likely need to go to a full shop for several days. All in all, the whole experience felt like one misleading statement after another. I have purchased several vehicles in my life but this was the first time I finally understood why car salesmen have a bad reputation. More

Bought a brand new 2023 Santa Fe at the end of September. There was a ding in the rear passenger door. Told Nick about it before signing any paperwork. He told me that he would get it fixed for me. So far ha There was a ding in the rear passenger door. Told Nick about it before signing any paperwork. He told me that he would get it fixed for me. So far have heard nothing from him. I have reached out through email and not gotten a response. I am also still waiting on my welcome letter from the finance department. Hopefully I hear back in the morning. More