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Big Star Hyundai

Friendswood, TX

4.2
6,890 Reviews

17990 Gulf Freeway

Friendswood, TX

77546

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Showing 6,890 reviews

November 18, 2024

My car was finished being serviced and no one let me know. I had to walk to the front desk and ask. Who knows how long it would have taken for someone to notice. Not only was the wait ridiculous, they a More

by lukusdean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steffy Hernandez
Nov 19, 2024 -

Big Star Hyundai responded

Thank you for your review. We apologize for any inconvenience. Please reach out to me directly with your best contact information so that I may better address your concerns. Kohl Young, Service Director, kohly@bigstarhyundai.com

November 18, 2024

Pricing is high service needs to be just as high. Quick service just hate negotiating. More

by RachRSal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
Nov 19, 2024 -

Big Star Hyundai responded

Your thoughtful review is a great encouragement to our team here at Big Star. We're always looking for ways to improve, and your feedback is invaluable. Please don't hesitate to reach out to us directly if you have any other thoughts or suggestions. Thank you for your business.

November 18, 2024

Still waiting on monthly payment quote but been working with Robert. He's been doing great and every single question. I have answering text messages properly very pleased also Work With Veronica Hewitt, ve More

by jamesgreen581
Recommend Dealer
Yes
Employees Worked With
Robert and Veronica Hewitt , Adrian Chapa, zzBilly zzWilliams
Nov 18, 2024 -

Big Star Hyundai responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing us.

November 17, 2024

It’s new kept clean and the salesman that helped was very knowledgeable and understanding to my wants and needs. A+ to him for sure!! More

by j.cruzer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
No sure of names but good folks they are the best!, Nick Hernandez, Juan Vasquez
Nov 18, 2024 -

Big Star Hyundai responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

November 17, 2024

Every one was very friendly and helpful John and The other guy sorry with Anotonie More

by Ieshia79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John and Antonie
Nov 18, 2024 -

Big Star Hyundai responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

November 16, 2024

Juan charged $300 for failing to program a fob. His supervisor reduced to $200. Fob still wasn’t programmed and finally indicated it was from Amazon. He could have inquired about where it was purch More

by Frphilip
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Juan Vasquez, Kaleb Chadwell
Nov 19, 2024 -

Big Star Hyundai responded

Thank you for your review. We apologize for any inconvenience. Please reach out to me directly with your best contact information so that I may better address your concerns. Kohl Young, Service Director, kohly@bigstarhyundai.com

November 16, 2024

Always great fast service. I purchased the oil change package this was my second one. More

by chellebou
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Vasquez
Nov 18, 2024 -

Big Star Hyundai responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

November 15, 2024

Brand new service center has made wait times shorten and waiting in the new waiting area more comfortable. Service staff are pleasant and informative and the estimated wait time was spot on. More

by tksoucy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Malave and tech #45836
Nov 18, 2024 -

Big Star Hyundai responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

November 15, 2024

The dealership was very helpful and looked up recalls for my vehicle. The 1 recall they found they fixed it right then. I asked about buying a special for oil changes after my 36000 miles is up. They have More

by mindy32pmg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
zzBilly zzWilliams
Nov 18, 2024 -

Big Star Hyundai responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

November 15, 2024

When I brought my car in I had so much problem getting state inspection also did not receive my discount. More

by mayes0404
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Vasquez
Nov 19, 2024 -

Big Star Hyundai responded

Thank you for your review. We apologize for any inconvenience. Please reach out to me directly with your best contact information so that I may better address your concerns. Kohl Young, Service Director, kohly@bigstarhyundai.com

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