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Big Star Hyundai

Friendswood, TX

4.2
6,890 Reviews

17990 Gulf Freeway

Friendswood, TX

77546

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Showing 6,890 reviews

November 15, 2024

bought my third Hyundai. I bought 2025 Tucson Hybrid Limited last Saturday because online offer of roughly $26000 DO incl my trade in, When I arrived the price change to $34 More

by joetrisna
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
zzDevante zzJones
Nov 19, 2024 -

Big Star Hyundai responded

Thank you for your sharing your feedback. One of our priorities is providing a transparent and trustworthy experience for all our customers. I apologize that you feel your experience did not align with that. Please contact me directly. Chris Russell, General Sales Manager, crussell@bigstarhyundai.com

November 13, 2024

Everyone was professional, Particularly my service advisor. Service was fast and car wash was appreciated Thank you. More

by i1astrofan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Chapa, Juan Vasquez
Nov 18, 2024 -

Big Star Hyundai responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

November 13, 2024

The management service was great an very professional. He stepped in very quickly about the apparently warranty issue according to validation. Thank you for getting it done so professionally and efficie More

by ROBERT-MARIAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kohl Young, Steffy Hernandez
Nov 18, 2024 -

Big Star Hyundai responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

November 13, 2024

Thank you for getting my car as quickly as possible and back in a timely fashion. You and the team are awesome. Andrew More

by PERANDRW2004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Vasquez, zzBilly zzWilliams
Nov 18, 2024 -

Big Star Hyundai responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

November 13, 2024

The amount of time it takes to get an oil change & tire rotation is too long! More

by LAURA.JARVIS0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Antonio Clinger
Nov 19, 2024 -

Big Star Hyundai responded

Thank you for your review. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concern is being shared with the appropriate department as part of our commitment to continuous improvement.

November 11, 2024

I liked that no one gave me a hard time that I came there even though I bought the car at another dealership. The service was great, the car was clean when returned to me, and the waiting room was very comf More

by npatrick1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kohl Young, Adrian Chapa, Madison Hartung, Juan Vasquez, Kaleb Chadwell, Steffy Hernandez, zzBilly zzWilliams, zzNatalie zzDiosdado
Nov 11, 2024 -

Big Star Hyundai responded

Thank you for your business and your review, we are happy that you had a great experience with our team. Thank you for being a Big Star service customer; we look forward to serving you again. Happy motoring!

November 11, 2024

Adrian Chapa worked hard to get our car repaired asap. He kept in touch with us to let us know the progress of the repair. More

by danmacfarlane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Chapa
Nov 11, 2024 -

Big Star Hyundai responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

November 11, 2024

A pleasant experience. I went alone and didn't feel like I needed a whole team. DQ was awesome. I was one of the last people to leave that night and it was after hours. I More

by Tyler.crayton
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Arnaldo Perez, zzDQ zzQuintanilla
Nov 11, 2024 -

Big Star Hyundai responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

November 10, 2024

They kept me informed of the work being down. They were fast and friendly. Great service. More

by GWILBURN5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio , Adrian Chapa
Nov 11, 2024 -

Big Star Hyundai responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

November 10, 2024

Excellent, knowledgeable sales team. Willing to search for the car I want and go pick it up for me. Gave me a free loaner while they look so I can have the experience of a new car. More

by gerry.nicole19
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bret Muller
Nov 11, 2024 -

Big Star Hyundai responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

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