Big Star Hyundai

Very helpful and willing to make customer happy. Very helpful and willing to make customer happy. Customer service is very important to me and I feel like that is the service I recieved. Very helpful and willing to make customer happy. Customer service is very important to me and I feel like that is the service I recieved. More

I bought my Huyndai Elantra at Ron Carter; Kilan Anderson was my sales consultant and he was very nice and understanding, he made every effort possible to get the price between my budget needs. Thanks Kilan! was my sales consultant and he was very nice and understanding, he made every effort possible to get the price between my budget needs. Thanks Kilan! More

My husband and I had a very pleasant experience in purchasing our new car. The salesman, Clarence Farmer was very professional and answered all of our questions. Also, Frank in the financial area purchasing our new car. The salesman, Clarence Farmer was very professional and answered all of our questions. Also, Frank in the financial area was professional and very helpful. Your company should be very proud to have hired two great employees. Mr. Bruce McKinzy Mrs. Brenda McKinzy More

Well we had been car shopping. I located a vehicle online that we liked so we went to the dealership to look at it. We walked clear way to the back of the lot in the dark with no light to see a vehic online that we liked so we went to the dealership to look at it. We walked clear way to the back of the lot in the dark with no light to see a vehicle. We went back a few nights later to verify that they had located the vehicle that we wanted. They had located the right vehicle so we took it for a test drive. Then we sat down to do all the paperwork and they refused to use outside financing (we had pre approval from our credit union). They wanted us to take the vehicle home and the paperwork and have husband sign it and return it the next day. I explained we do not take cars home until the paperwork is completed. They took us to the finance guys office were we spent a good amount of time going over a bunch of BS paperwork here sign here, sign here, sign here and all along we had never talked financing, rates, and payments. Then we get to the figures and he said the best we have is 8% at Wells Fargo. I then told him absolutely not we have pre approval I am sorry ma'am but that is against our policy. He then brings in another finance manager and he explains all the issues they have had in the past with outside financing. After several hours at the dealership I had finally had enough and realized they was jerking me around and told them thank you very much I will go home get with my husband and call y'all at a later time. A few days goes by and they call my husbands business cell to see if he was coming to sign the paperwork. My husband explained to them that we were not purchasing a vehicle from them. We then purchased a vehicle from Ron Carter Alvin. Well that is not the end of the story. We got a phone call from the Ron Carter Hyundai to see if we were satisfied with our purchase and to set up our first service appointment. We then get several followup calls from them to see how we liked our Hyundai and each time we tell them we did not purchase from them. We are still getting mail for the extended warranty and the sirus radio. They have even sent us cookies thanking us for our purchase of a 2013 Hyundai Sonata. Needless to say I will never ever grace the doors of this business and never recommend it to anyone. Come to find out after talking to a very reliable source that if you use the dealership financing the dealer gets a sizeable kickback from the financing company. Not to mention they can't keep records for crap since they show that we purchased a car that we really did not!!! I don't usually write reviews much less negative ones but this was just such a horrible experience. Never in my life had i ever had a hard time giving money away. I mean heck we had pre approval and knew what we wanted. How much easier could i make it for the salesman? More

Gary Crow was very knowledgeable, friendly and courteous. We had made contact via internet and telephone before deciding to travel from Corpus Christi, TX to see an Elantra Touring that was not available in We had made contact via internet and telephone before deciding to travel from Corpus Christi, TX to see an Elantra Touring that was not available in our city. I am now driving the Elantra Touring puchased from Mr. Crow. More

Johnny Gomez went out of his way to get me the color style and hybrid sonata I wanted within my price range. I got a loaner until my car came in and he personally delivered it to my office. Excellent c style and hybrid sonata I wanted within my price range. I got a loaner until my car came in and he personally delivered it to my office. Excellent customer service. IAN More

DIDNT HAVE THE COLOR OR THE CAR IN STOCK THAT I CAME TO SEE,BECAUSE COLOR WAS MISLABLED.THEY FOUND ME ANOTHER COLOR THAT I LIKED.AND THO IT WAS A LOT HIGHER COST THEN THE ONE I CAME TO SEE,THEY SOLD IT TO SEE,BECAUSE COLOR WAS MISLABLED.THEY FOUND ME ANOTHER COLOR THAT I LIKED.AND THO IT WAS A LOT HIGHER COST THEN THE ONE I CAME TO SEE,THEY SOLD IT TO ME AT THE SAME COST.AND THREW IN A SPARE TIRE A GIFT CAR FOR GAS AND A ROADHOUSE GIFT CARD.SEE I DROVE FROM LONGVIEW TO BUY( A 200 MILE ROUND TRIP.)I BOUGHT AN ACCENT.RALPH MADE SURE I DIDNT DRIVE AWAY MAD.APOLOGIZE FOR THE MIXUP OVER AND OVER.AND MADE IT UP TO ME.DONT TELL HIM BUT I THINK I LIKE THIS COLOR MORE THEN THE ONE I CAME TO SEE More

My experience was great. Christian Karamitsos was a great help to me in the purchase of my new Hyundai Sonata. I would recommend Christian to anyone in search of a new vehicle. Job well done Christian. Thank help to me in the purchase of my new Hyundai Sonata. I would recommend Christian to anyone in search of a new vehicle. Job well done Christian. Thank you again. More

They were very friendly and easy to work with, not pushy. They seemed like one BIG HAPPY FAMILY. And the finance man was very understanding with explaning everything. They seemed like one BIG HAPPY FAMILY. And the finance man was very understanding with explaning everything. More

I went to Hyundai Ron Carter find a vehicle low in price to maintain my monthly payment at what I was currently paying or lower and that had better fuel economy than the vehicle I had. I wasn't specifically to maintain my monthly payment at what I was currently paying or lower and that had better fuel economy than the vehicle I had. I wasn't specifically looking for a "New" vehicle, just something to get me to and from work without using too much fuel. I was expecting to leave with a used vehicle but Kilan showed me a new 2013 Hyundai Elantra that fell within my range and went to work on the deal. Kilan and the Team at Ron Carter Hyundai were very determined to make the deal work so that it would fall within what I was looking for. During the 3 hours my wife and I were there, Kilan and Team were always making sure if we needed any refreshments and were comfortalbe. Needless to say I ended up leaving the dealership in My New 2013 Hyundai Elantra very satisfied with the outcome! More