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Big Star Hyundai
Friendswood, TX
6,899 Reviews
We are Big Star Hyundai. You might expect a car company’s top priority to be cars, but not at Big Star Hyundai. To us, people are number one (though cars are still a close second). That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 6,899 reviews
October 12, 2012
Chris was very helpful and followed up after the sale. I was referred to Chris by the service advisor at the Cadillac portion of the dealership. I was buying a 2011 Certified Preowned Cadillac DTS. I trad was referred to Chris by the service advisor at the Cadillac portion of the dealership. I was buying a 2011 Certified Preowned Cadillac DTS. I traded in a 2002 Cadillac DHS with 166,000 miles plus. I have a long term relationship with the Cadillac part of the dealership in the service area. Getting a good deal is important and Chris has followed up with emails and phone calls, even though I bought a Cadillac and not a Hyundai. More
by Byronray
Employees Worked With
Bobby Miller, zzChristian zzKaramitsos
October 12, 2012
This was the first new car that we had purchased in 10 years, and Christian made the experience so easy. He was very knowledgeable and friendly, with no high pressure sales pitch. Usually we would take d years, and Christian made the experience so easy. He was very knowledgeable and friendly, with no high pressure sales pitch. Usually we would take days and go to several dealers before purchasing a car, but we were impressed by the warranty and the quality of the car. More
by CindySadleir
Employees Worked With
Christian Karamitsos, zzChristian zzKaramitsos
October 08, 2012
Chris was an awesome person great personality. He worked hard for us with this purchase. The facility was clean and welcoming. The employees smiled. Awesome! hard for us with this purchase. The facility was clean and welcoming. The employees smiled. Awesome! More
by msyaya
Employees Worked With
chris olsen
October 07, 2012
Chris Olsen was wonderful. Loved his great humorous personality, was very knowledgeable/helpful, and made the experience smooth. Definitely will recommend Chris Olsen! Great service. personality, was very knowledgeable/helpful, and made the experience smooth. Definitely will recommend Chris Olsen! Great service. More
by poojak
Employees Worked With
Chris Olsen
October 05, 2012
On Oct 4th 2012, my wife n I went to Ron Carter Clear Lake to lease a vehicle. Now it's a given fact that before any car purchasing/leasing the sales person tells the customer the price. In this case, th Lake to lease a vehicle. Now it's a given fact that before any car purchasing/leasing the sales person tells the customer the price. In this case, they wanted to check all of our credit before even disclosing the $ number. In one day all this took us three trips to the dealership and we live about an hour away. FIRST TRIP: After choosing the vehicle, they pulled our credit report first n then we agreed on the price WHICH WAS 0 DOWN AND $309.68 per month for 3 years lease. On their demand, we left $500.00 as in good faith that when we come back this check will be returned to us. SECOND TRIP: They gave us more run around with credit issues and we decided to take my father's offer to co-sign or what ever it takes. Everything resolved and In all understanding between us and the financial manager. We went back an hour drive and brought my father back to the dealer ship. THIRD TRIP: As soon as I got back to the dealer ship and I got myself seated, not a word spoken from me, the financial manager threatens me and says, "if your voice gets high I'll have to make you leave". I had no idea where he was going with that...well a few seconds later he throws at me another curveball and says, "well that $500.00 you gave us will be used towards the down payment". I reminded him that we agreed and signed on 0 down and there is NO Down payment then he said okay then we will give you this check back after you fill out the follow-up survey. My wife got upset and told him that he can not keep our money hostage for two weeks and besides it's entirely upto the customer to fill out any kind of survey. So the financial manager who all along was rude and had a prejudice attitude towards us said, "No Survey No Deal". I in 47 years of my dealing and wheeling have never encountered such an unprofessional, rude and most of all prejudice attitude from any business as I have at Ron Carter Hyundai dealer ship's staff. . Our experience with them has been nothing but very un-professional, Lies after lies, Gave us run around all day, did NOT honor the deal we shook hands on, Discrimination....Last minute condition by Ryan Mirtin..I quote, " No survey, No Deal" The details will be provided by our attorney. Tabatabayee More
by Alia
Employees Worked With
Ryan Martin
October 03, 2012
I would like to start by mentioning that this is my fourth Hyundai purchase since '05 and in my opinion the sell themselves. This is my first new car purchase from Ron Carter but I have been using thei fourth Hyundai purchase since '05 and in my opinion the sell themselves. This is my first new car purchase from Ron Carter but I have been using their service dept. We purhchased a '13 Sante Fe Sport. Our sales person was Charles Henderson and he was great from the get go and the single reason I didn't feel the need to visit another dealer. I don't feel we got as good a deal as I would have liked but in any case we did come to an agreement. Everything went well until the first night we got our new vehicle home- we noticed areas of specs of rust on the roof and around the vehicle that we had not seen because we were in a hurry and running late when we left. That was a Saturday so we had to wait till Monday to take it back. They kept it two days to get it buffed and cleaned properly but they did give my wife a new Sonata to drive while the had it. For our troubles, they have offered to detail again at our convenience and fillup next time we take it by. Mike Ogaz and Charles took care of us every step ofthe way and I wouldn't buy a vehicle anywhere else. More
by Solmimi
Employees Worked With
Charles Henderson/ Mike Ogaz, zzCharles zzHenderson
September 29, 2012
We went to buy a new car today and the sales man and his Manager made it very easy and painless.Very friendly staff and excellent customer service. We went there with both of our kids and its a very family Manager made it very easy and painless.Very friendly staff and excellent customer service. We went there with both of our kids and its a very family friendly facility.We did finance our car through Hyundai finance and we got the best deal there too.And the financing process did not take very long like other dealerships.Overrall we are very satisfied with the experience and definitely reccommend this dealership to anybody. Go Ron Carter Hyundai!!! More
by wathila
Employees Worked With
TASOS KARAMITSOS, Tasos Karamitsos
September 28, 2012
Chris was very knowledgable about the car that we were looking to purchase. He took the time to listen to what was imporant and look through the lot to see how he would be able to best assist us. looking to purchase. He took the time to listen to what was imporant and look through the lot to see how he would be able to best assist us. More
by emeyerud
Employees Worked With
Chris Olsen
September 27, 2012
Tasos let the car sell itself in a sense. As he showed me the vehicle, he wasn't all business-- he and I went off on tangents of conversation ranging from mutual guitar collections to his life in Greece. me the vehicle, he wasn't all business-- he and I went off on tangents of conversation ranging from mutual guitar collections to his life in Greece. It was my first car buying experience and Tasos was patient with my inherent hesitance throughout the process. He also insisted on us staying until the insurance company finally got my verification so I could enjoy the car over the weekend. More
by lamberte
Employees Worked With
Tasos, Tasos Karamitsos
