Big Star Hyundai - Service Center

Was not satisfied with the service. There was a lack of Communication between advisor and I. Felt like they didn’t really care about the customer. There was a lack of Communication between advisor and I. Felt like they didn’t really care about the customer. More

They had great customer service. My car was in great hands, and I loved their work. My car was in great hands, and I loved their work. More

Great customer service. They are always through and communicate everything beforehand. Love the snacks too! They are always through and communicate everything beforehand. Love the snacks too! More

Great customer service. They are always through and communicate everything beforehand. Love the snacks too! They are always through and communicate everything beforehand. Love the snacks too! More

The wait was not long. Employees were extremely courteous and professional. Service department is great! Employees were extremely courteous and professional. Service department is great! More

My experience with the dealership was good it's my experience with the service department that could have been improved I'm not sure if your team is overworked or short hand but the response time is p experience with the service department that could have been improved I'm not sure if your team is overworked or short hand but the response time is poor or not at all More

Grat Great service. Nothing more to add. Done Nice ?? No more words to say Nothing more to add. Done Nice ?? No more words to say More

My routine oil change and tire rotation service on May 30th complete with video was done in a timely manner. Paul Divila was personable and answered any questions that I had. Although I had another appoin 30th complete with video was done in a timely manner. Paul Divila was personable and answered any questions that I had. Although I had another appointment the technician was able to do a wheel alignment and still have my car ready on time. I highly recommend Big Star Hyundai! More

Oil change light wasn’t reset. Car not washed . Had to figure out how to get the light off on dash Car not washed . Had to figure out how to get the light off on dash More

Left the bolts out of the cover plate for my oil when the changed it last. It drug the ground for a couple of days before I figured it out. They also did not replace one of the clips on my glove box after changed it last. It drug the ground for a couple of days before I figured it out. They also did not replace one of the clips on my glove box after they destroyed it leaving half of it on my seat. They changed every setting on my seat as well. I waited 2.5 hours for this special treatment and that is with an appointment. I have had other issues and have tried to complain, all to no avail. I only still go for oil changes because I have already paid for them. The service manager won't talk to you. He says he will call but ghosts you. I will probably not buy a Hyundai again because this is the only dealer close and I don't want to deal with them anymore. I've said it before, but you have been warned! Stay away!!!!!! More