"2019 crosstrex premium sold to us by Garritett w reddish"
- not happy
ON october 28 2019.. i took my mother to look at suburas .at biil bryan subaru in leesburgerg .. this was not her her first choice of a new car . but it it was mine ..for her to be safe in .. mr garritett reddish can right out out to help help us .he anwerd
all our qustions and helped her find the best car to fit her .. not sell her most high priced ..A PLUSE.. YOUNG MAN ...WE BOUGHT HER A 2019 CROSSTRAX ..AND SHE LOVES IT MORE THAN ANY CAR SHE HAS OWND .. EVERYONE AT THIS PLACE WAS NICE AND VERRY PERFESSTIONALE.. FIXING TO COME BRING MY CAR AND TRADE IT IN TOO ALS
Employees Worked With
GARRETT W REDDISH
"2nd time as good as the first"
2nd vehicle that I have purchased through Subaru because of Jason. treats you right and cares for his customers! thanks again and keep up the good work!
"Proverbial "car salesman," hard to believe, trust, sneaky"
In august 2019, I went in to the BBSubaru hoping to order a new Subaru with certain accessories/options. When the salesman returned, he showed me an order sheet with option codes with no explanation of the each code or code groupings. I had no idea it the sheet meant.
When I asked for a print-out of the meaning of the option codes, the salesman returned with a sheet and the options I supposedly ordered highlighted. And he behaved as though I was being impertinent or something.
Doesn't the customer have a right to know what he's purchasing?
Dummy me, I didn't see, until I got home, that the salesman included, without asking me, an option that I didn't want, didn't request, and cost almost $200.
I asked that the salesman remove option or reduce the price of my order for the unwanted product. The salesman said his manager said NO. The unwanted product was part of an option grouping that supposedly would reduce my total cost for the other options I did want,
But I proved this wrong on Subaru's website,.
I believe if a customer is buying something, before the "special order is changed" the customer MUST BE asked if he agrees with any change(s).
In the end, I canceled my tentative order and did receive immediate refund of my order-deposit.
Employees Worked With
Other Employees :
I don't believe any of the employees listed as of early August 2019 were in my tentative order that I withdrew.