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Villages Subaru - Service Center

Leesburg, FL

4.7
419 Reviews

419 Reviews of Villages Subaru - Service Center

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February 13, 2024

Walt in service department was courteous, professional, and friendly. Appreciated his service. He was outstanding! More

by marygh249
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Walter
April 04, 2023

Class operations doing professional competent work. Customer service is outstanding keeping the customer in the loop every step of the process. More

by gradyc727
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lindsey Browning
Apr 13, 2023 -

Villages Subaru responded

Thank you for this wonderful review and five-star rating. We are always here to bring you the best service possible and we're thankful for your business. We look forward to helping you again in the future!

March 03, 2023

One of the best dealerships that I have been to the service department is amazing More

by MDORAN0625
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario
Mar 06, 2023 -

Villages Subaru responded

We are thankful for your business and this excellent review! It is wonderful to hear that our service team has provided you with superior service and that you enjoyed your experience with us. We appreciate your loyalty to our dealership and we look forward to working with you again in the future.

February 02, 2023

This dealer ship is awesome and I will come back for it is close to me More

by Manny Figueroa
Recommend Dealer
Yes
Employees Worked With
Mario
Feb 03, 2023 -

Villages Subaru responded

Manny, thank you for your review and 5-star rating. We pride ourselves on helping people have the best customer service possible, and we are glad we provided you with that. Come back and see us at Bill Bryan Subaru in the future!

May 20, 2022

Professional courteous person to greet you upon arrival. Free car wash offered as part of the service scheduled. Work completed within one hour. More

by gradyc727
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerome
May 20, 2022 -

Villages Subaru responded

Thank you so much for this thoughtful review! We appreciate customers like you who make our job so easy! Please come back and see us in the future!

May 17, 2022

I went to Bill Bryant Kia & they were excellent with outstanding service. Highly recommend. Will not go anywhere else Alan & Terral are great and are real assets to the service department. More

by Sock xxxxxx Mama
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service dept. Alan
May 23, 2022 -

Villages Subaru responded

Thank you for leaving us a 5-star rating and review! We work hard to make sure all our customers have a great experience with our Subaru dealership. Bill Bryan Subaru is happy to hear that Alan and Terral were able to give you the customer service we want everyone to experience. We look forward to seeing you again.

May 13, 2022

Honored my service request without an appointment and completed the job in a timely manner. More

by farmboy3rd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
May 16, 2022 -

Villages Subaru responded

Thank you for your feedback! We are glad to hear your experience was a positive one!

April 29, 2022

I took my 2011 Tribeca in with a check engine light indicating there was something wrong with the transmission. It was slipping into gear about 1 out of 5 times when I stopped. $2000 plus dollars later More

by Renita
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
I have no idea. The girls who make the appointments and communicate with me are nice , kind and accommodating.
May 11, 2022 -

Villages Subaru responded

Renita, we are sorry to hear you didn't have a great experience with us. We pride ourselves on helping people have the best car buying experience possible, and we apologize that we did not provide you with that.

May 14, 2022 -

Renita responded

An apology does not fix my car!

November 18, 2021

I can always count on BB Subaru for quality workmanship and outstanding service. It means a lot to me. More

by janicetop
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathleen Maita
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Heather, Annette Sthreshley
Nov 18, 2021 -

Villages Subaru responded

Thank you for your repeat business - it means the world to us to see our customers come back. We appreciate this wonderful review!

November 13, 2021

Service was great.Time was the only problem which was more than a hour for an oil change and tire rotation. More

by morman9211
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Hampton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kathleen Maita
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Janene Black
Nov 18, 2021 -

Villages Subaru responded

Thank you for taking the time to leave us a rating and your feedback. While we are glad to know that you were provided you with superior customer service, we sincerely apologize for your long wait time since our goal is to always provide speedy and efficient service. We appreciate your business and hope to see you again in the future!

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