Bill Collins Ford Lincoln

Pricey Service I am disappointed because I had a coupon for the works and I presented it and got charge way to much. The coupon was not used . I am disappointed because I had a coupon for the works and I presented it and got charge way to much. The coupon was not used . More

They used to be fair to customers but have recently declined I purchased a Lincoln MKX Black Label but have had several problems with the computer system that seems to baffle the service department enough to hav I purchased a Lincoln MKX Black Label but have had several problems with the computer system that seems to baffle the service department enough to have to keep the vehicle for several days each time. The last time I was not offered a car to replace mine and when I asked about it I was told there were none available. In addition, if there were to be any charges, I would be charged an additional 3.99% to use my bank Visa card. When they return my vehicle, there were water spots all over it and the settings of seats, wipers, radio stations, etc. were reset. I was not informed that the settings could have been deleted. When I asked if they could deliver my car when they were finished, I was told that I had to come to pick it up even though everything was under warranty with no charges. Replacement cars and pick-up/delivery were part of the original Black Label warranty service. My initial experience after purchase was very good but after 2 years of ownership I am now being treated as if I had not paid extra for the Black Label. There was a recall letter last spring on my husband's F150 but when he asked about it, he was told to wait until September. It is nearly the end of September and we have yet to hear anything. It seems the customer service in the service department has deteriorated considerably in the last few months. If things continue like this I will not purchase another vehicle from this dealership and will look for another place to service my vehicles. We can afford quality service. More

Satisfied Very satisfied with the work & price was right using a coupon. Wait seemed to be excessive; took 3.5 hours for work to be completed. Very satisfied with the work & price was right using a coupon. Wait seemed to be excessive; took 3.5 hours for work to be completed. More

great customer service I was very impressed with the friendly no pressure salesman, Courtney. Would recommend him and Bill Collins ford to anyone looking to purchase a car o I was very impressed with the friendly no pressure salesman, Courtney. Would recommend him and Bill Collins ford to anyone looking to purchase a car or truck, More

Service with the Customer's BEST at heart. I chose Bill Collins Ford because: (1) My vehicle is a Ford and I wanted a Ford Dealership. In the event my auto required service/parts, they would ha I chose Bill Collins Ford because: (1) My vehicle is a Ford and I wanted a Ford Dealership. In the event my auto required service/parts, they would have what I needed. (2) I wanted a Dealership that was friendly and in the Lousville area. I have found them to be very pesonable, fiendly and more than that, they know their "STUFF" when it comes to explaining the problem(s) in layman terms before the repairs are done and when the repairs are done, everything works. (3) Bill Collins Ford have "drop-off" and "pick-up" service. That is very important when my vehicle requires lengthy repairs. I rate them "TOPS in the Auto Repair and Service business. More

Everyone very helpful and friendly service. Everyone was very on hand to help us find the right SUV that I wanted and the service was great. Would recommend Bill Collins to family and friends. Everyone was very on hand to help us find the right SUV that I wanted and the service was great. Would recommend Bill Collins to family and friends. More

Car returned clean I was greeted promptly and courteously. The service was preformed as I requested. I was notified by phone when car was ready. When I picked the car I was greeted promptly and courteously. The service was preformed as I requested. I was notified by phone when car was ready. When I picked the car up the next morning it had been washed and the interior cleaned. I was very pleased. I also test drove a 2019 car, the person I dealt with, Tom Siewert, was accommodating and helpful. When I find the new car that I want I will make every effort to deal with Mr. Siewert. More

Very positive experience Everyone that I came in contact with was very friendly and helpful. I like rhat Imwas given a appointment and they were eight on time. The waiting lou Everyone that I came in contact with was very friendly and helpful. I like rhat Imwas given a appointment and they were eight on time. The waiting lounge was very xomforrable. More

Fast friendly service Service was excellent and quick, my only problem was being charged for using my credit card 💳 that xxxxxxxxx And my only complaint , I don’t mind pay Service was excellent and quick, my only problem was being charged for using my credit card 💳 that xxxxxxxxx And my only complaint , I don’t mind paying for the service More

It was a zoo I hate it because I bought the car there.. but never again will I take it there for service!!! Charged a 3.99% charge because I but the works in my CC I hate it because I bought the car there.. but never again will I take it there for service!!! Charged a 3.99% charge because I but the works in my CC.. it took over an hour to get a car so I could leave!! When I got on the road to Indy I saw and still have a big grease spot on the Suede (White) that I have to figure out how to get out!! The advantages of buying a black label I guess More