Bill Collins Ford Lincoln

Poor customer service and no communication My wife and I had a horrible experience with Bill Collins Ford. My wife left our daughter's car with them on a Thursday morning to be looked over for My wife and I had a horrible experience with Bill Collins Ford. My wife left our daughter's car with them on a Thursday morning to be looked over for a faulty driver side window. We requested an estimate before any work was done. Friday approached and we never received a phone call letting us know an estimate or a status on the car. Friday rolled into Saturday and still no phone call from Bill Collins. When Monday arrived, my wife and I called several times were told each time (when someone would actually answer), that they would check on the car and call us back. I made a phone call at 11 and by 2, had not heard anything. Several voicemails were left and still no one contacted us. My wife finally had enough and went to the Dealership's Service Center to find out what was going on. When she arrived, she was told that the car still had not been looked at. The Service Rep proceeded to argue with her on what her request was instead of apologizing about not returning a phone call to give at least give a status on the car. Four days, the dealership had the car, yet they couldn't take the time to the lowest of Customer Service requirements which is maintain communication with the customer. We use to purchase all of our vehicles at Bill Collins but will no longer. My father-in-law, a long time Ford employees and life long customer of Ford products would roll over in his grave if he knew how we were treated. They have lost a customer. There lack of communication compounded with their rude service reps was enough for us. More

Service Wayne is always very professional and follows up to make sure we are completely satisfied. I always recommend Wayne to Bill Collins service customers. Wayne is always very professional and follows up to make sure we are completely satisfied. I always recommend Wayne to Bill Collins service customers. I’ve been a returning customer for 19 years More

We are very satisfied with our new Ford Escape. You had the vehicle we were interested on the lot and our salesman was very helpful. He answered all of our questions and took the time to show us ma You had the vehicle we were interested on the lot and our salesman was very helpful. He answered all of our questions and took the time to show us many features on the vehicle. More

Great experience We were very satisfied with the expertise and "aim to please" attitude of our sales person. We will definitely return for future car and/or truck pur We were very satisfied with the expertise and "aim to please" attitude of our sales person. We will definitely return for future car and/or truck purchases. More

Excellent service I have purchased many cars from Bill Collins Ford. I was recently in a horrible wreck and my new car, that I just purchased in Dec 2018 was totaled. I I have purchased many cars from Bill Collins Ford. I was recently in a horrible wreck and my new car, that I just purchased in Dec 2018 was totaled. I emailed my salesman, James Kaufman, he got most everything done on a new vehicle for me over email and texting. It was a relief being able to do that! I would recommend Bill collins to anyone. Thank you Beth More

Top notch! Always very satisfied with Bill collins service. Great people working there and you just know everything will be fast and very professional. This is Always very satisfied with Bill collins service. Great people working there and you just know everything will be fast and very professional. This is my third Lincoln from Bill Collins and their great service experience is a primary reason I keep returning when I'm looking for a new car. More

Very expedient and courteous staff. From the time I walked in until I was called to pick up the truck, there was no better experience I've had with a dealership. Steve greeted me as soon From the time I walked in until I was called to pick up the truck, there was no better experience I've had with a dealership. Steve greeted me as soon as I walked in and made sure I knew the timelines and processes involved with my truck service. More

Service Customer service was outstanding very Accommodating. Very pleasant cashier. I would recommend to family and friends and I will return in future for se Customer service was outstanding very Accommodating. Very pleasant cashier. I would recommend to family and friends and I will return in future for service. Thanks More

Points from previous purchases expire after a certain time. I had $127 on a notification from Collins Ford but could only use $38. This is just a ripoff by from previous purchases expire after a certain time. I had $127 on a notification from Collins Ford but could only use $38. This is just a ripoff by the dealership More

Good experience I found the car I was looking for on Autotrader and it was being listed by Bill Collins Ford . I called the dealership and asked to speak to a salesma I found the car I was looking for on Autotrader and it was being listed by Bill Collins Ford . I called the dealership and asked to speak to a salesman and they connected me to C T . Our experience with him was terrific !! We drove over 3 hours to get to the dealership and found everything C T said about the car was right ! After some dealing I now have the Mustang convertible my wife and I were looking for !! C T was a terrific salesman and I would recommend him highly if you are looking for another automobile . More