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Bill Deluca Chevrolet GMC - Service Center
Haverhill, MA
14 Reviews
14 Reviews of Bill Deluca Chevrolet GMC - Service Center
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December 19, 2023
To sum up my experience with this Dealership in one word: Disgraceful. In two words?? Blatant incompetence. tl;dr: I purchased a brand new HD truck. Brought it back for routine maintenance. The service Disgraceful. In two words?? Blatant incompetence. tl;dr: I purchased a brand new HD truck. Brought it back for routine maintenance. The service center broke an axle on one day and the front differential on another. They still have not repaired the truck and we are in week 3 of this experience. Entire story: I purchased a 2023 Chevy 2500 Duramax High Country in October and barely drove 2000 miles before bringing this in for service. I had a mechanic outside of the dealer put the truck up on a lift to apply an oil undercoating and he noticed that one of the axle seals was potentially leaking. He recommended bringing it back to the dealership to have them take a look before proceeding. I took his report and pictures back to the dealer on December 4. They said it could be a one day job. The part was delayed on Monday and again on Tuesday. I told them I have travel plans and need the vehicle back on Thursday at the latest otherwise I would need to know in advance in order to make other arrangements. On Wednesday they ran long on another job. These things happen. On the phone, they assured me the truck would be ready for pickup Thursday morning. I arrived at 10:45 AM and the truck was still on the lift. I was informed that they stripped a bolt on the axle rendering it useless. They need to replace the axle. The axle is on its way but the bolts are coming separately and they don’t know when they’ll arrive. Sales was the only helpful department here as they did provide me with another vehicle. I take my trip and return. On Monday, December 11, I received the first call from the Sales team. They cracked the front differential. “We have all the parts here so we can take care of it this week”, they say. On Tuesday they call to let me know the parts are arriving on Thursday or Friday of that week. What is happening?! I have been extremely patient throughout this experience but this is becoming a bit much. I decided to get Chevrolet of America involved and file a report. On Friday, December 15, I received a call from the rep at Chevrolet of America to inform me that she spoke with the dealership and they have all the parts and expect to have the job completed today. I reached out to the dealership. They tell me they have all the parts but are waiting on a gasket. “So you… don’t have all the parts then?”, I ask. “No we don’t. It could be here today, or Saturday, or Monday.” On Monday I reach out to the dealership but no one is available to take a call. After about 10 attempts throughout the day I give up. On Tuesday morning they inform me that they are waiting on a couple of seals and they have no ETA as to when they might be there. I request to have my truck transferred to another facility and start that process. This has been the most casual display of blatant incompetence and disorganization I have ever experienced when making a purchase of any vehicle and what should have been routine service. Aside from a courtesy vehicle the sales team loaned me, they have offered absolutely nothing in return for the stress, scheduling changes, potential long-term damage to the truck and lack of a truck I am actively paying for in exchange for their worthless effort to repair a faulty seal. I have zero confidence that they have completed any of the repairs correctly and now will be bringing my business elsewhere permanently. Buyer beware. More
by Dan
Employees Worked With
Tyler Woolf
September 10, 2021
Went in for service, it was a great overall experience. Fast and efficient and I felt the price was very reasonable. Would recommend both the sales and service departments at Deluca. Fast and efficient and I felt the price was very reasonable. Would recommend both the sales and service departments at Deluca. More
by carolesmith818
Employees Worked With
Billy
February 19, 2021
Customer Service was excellent as always. There was no pressure, just reasonable advice. This is one of the reasons we purchase vehicles from Bill DeLuca. pressure, just reasonable advice. This is one of the reasons we purchase vehicles from Bill DeLuca. More
by Scott
Employees Worked With
Bill
December 25, 2020
Dont buy used car deluca they sold me caddy cts timing chain jumped 3500 repair found out special 10 yr warranty on chain never disclosed on service manager said i dont know i was t hrere chain jumped 3500 repair found out special 10 yr warranty on chain never disclosed on service manager said i dont know i was t hrere More
by deniseregan03
Employees Worked With
Service manager regg6
December 21, 2020
For the first time in the past 2-3 years I wasn't able to bring my car in for an oil change and tire rotation. I had asked my wife if she would be able to bring the car and provided her with the pre paid vou bring my car in for an oil change and tire rotation. I had asked my wife if she would be able to bring the car and provided her with the pre paid voucher which I had purchased when I purchased the car. I went onto my App and booked the appointment same as i've done so many times before. I had used these prepaid vouchers without any questions previously over the past 2-3 years at the Bill Deluca Chevy dealership in Haverhill, Ma. This time however, was a very different experience when my wife arrived at the dealership she was greeted by Bob the service advisor who initially told her she didn't have an appointment and when she said I will pull up the confirming email he said "I will pull up your history" and totally ignored her. Once she showed him the email he changed his tune however, when she presented him with the pre paid voucher that I had used many times previously he sated, "We don't take those" she stated that her husband uses them ever time he comes here and he then yelled across the hall to the Manager who didn't even have the decency to come out and speak with her he yelled "We don't take those anymore because they take too long to pay us" This entire interaction was not very professional and quite frankly had everything to do with her being a woman. More
by Anthonyd0966
Employees Worked With
Bob (Service Advisor)
July 12, 2019
Inspection Sticker I had new plates installed on my vehicle in order to get my inspection sticker. I was very disappointed when I got home to find out they only used tw I had new plates installed on my vehicle in order to get my inspection sticker. I was very disappointed when I got home to find out they only used two screws on the top of the plate frame to secure it. The frame is flapping with out the other two screws. That means another trip to the dealer to correct this. Not making me happy!!! More
by amc623
Employees Worked With
Not sure
November 19, 2017
Overall experience was good but I have to go back The team at Deluca usually does a good job - we’ve had our Acadia for 10 years and 170,000 miles and have serviced our vehicle exclusively at Deluca f The team at Deluca usually does a good job - we’ve had our Acadia for 10 years and 170,000 miles and have serviced our vehicle exclusively at Deluca for the last 9 Years. Generally we’ve been very happy with the service. The car isn’t as reliable as a Honda or a Toyota but service experience generally is good to very good. This last visit I brought the car in for a issue that I unfortunately need to return for which is difficult given my work schedule. I’m sure they will address issue to satisfaction - they always do. Just inconvenient this time. More
by Acadia 123
Employees Worked With
??????
