Bill Dodge Buick GMC

Oil change They are always friendly and call to remind me my vehicle is due for an oil change. The waiting area is nice so I always wait instead of leaving my ca They are always friendly and call to remind me my vehicle is due for an oil change. The waiting area is nice so I always wait instead of leaving my car and coming back. More

Exceptional service From the time I arrive until service complete, exceptional service, friendly staff. A++ I am always made to feel important, that my business matters. From the time I arrive until service complete, exceptional service, friendly staff. A++ I am always made to feel important, that my business matters. !! Thank you More

No apology I waited over one hour to turn in my leased encore. Once the finance person was free the process took 5 minutes. He knew l had been waiting but never I waited over one hour to turn in my leased encore. Once the finance person was free the process took 5 minutes. He knew l had been waiting but never apologized to me. Very poor customer service More

Paying for a service they don’t provide My wife guys for service oil change tire rotation and inspection should not take an hour and 40 minutes you pay for a white glove service and they don My wife guys for service oil change tire rotation and inspection should not take an hour and 40 minutes you pay for a white glove service and they don’t wash your car or a vacuum I would not recommend them again reason for visit More

Very Professional I felt I was treated fairly by John Hale , Chris Harper and Brad Rucker receiving the best deal possible on the truck of my choice. I felt I was treated fairly by John Hale , Chris Harper and Brad Rucker receiving the best deal possible on the truck of my choice. More

This is As good as it gets! When my husband passed away I inherited his vehicle. The people at service dept at Bill Dodge were great. Very helpful and nice. This is why I got my When my husband passed away I inherited his vehicle. The people at service dept at Bill Dodge were great. Very helpful and nice. This is why I got my new vehicle from Bill Dodge. Very satisfied with the sales staff. Made the process easy. Love my new car. More

Srx repair Bob was amazing to deal with. Service was quick and great. He was courteous and kind. They had a beautiful loaner for me to use while my repair was ha Bob was amazing to deal with. Service was quick and great. He was courteous and kind. They had a beautiful loaner for me to use while my repair was happening. He kept me informed and they even washed my car before returning it to me. I was blown away. More

Vacation car repair We were in Portland on vacation and had car problem that needed attention. Saw Bill’s web site and saw their good ratings so chose them to go to for r We were in Portland on vacation and had car problem that needed attention. Saw Bill’s web site and saw their good ratings so chose them to go to for repairs. They were every bit as good as their ratings. Eric was friendly and helpful. They were able to diagnose the problem quickly and perform the necessary work right away. Never felt like they were trying to take advantage of our situation. They were great. I would highly recommend them to anyone. More

Extremely poor quality control in The Service Department. I had a minor issue with the leather seat cover staying in place. After 4 visits to The Service Dept at Bill Dodge it still is not right. The technici I had a minor issue with the leather seat cover staying in place. After 4 visits to The Service Dept at Bill Dodge it still is not right. The technicians did more damage than good on two of the visits, denting the passenger side quarter panel and breaking clips in the seat cushion. The dealer evidently does not inspect the finished work of its techs. On all 4 visits I pointed out the job was not done correctly. A simple check by a supervisor or a review by a peer would have saved me several trips to the shop and hours of my valuable time. I value service after the sale and this lack of respect and zero pride in workmanship is unacceptable. The service writers were fine, but even they should be suspect of the sub par work being performed. More

Positive Experience I was greeted in a very cordial manner on a Friday afternoon without an appointment. Bob listened patiently to me and empathized with my problem. He w I was greeted in a very cordial manner on a Friday afternoon without an appointment. Bob listened patiently to me and empathized with my problem. He went over to my car and did some diagnostics. He was able to get some engine codes. At that point he wrote a repair order and got me a ride home. More