Bill Dodge Buick GMC

Called the service dept for a new key fob for my GMC sierra and they quoted me 149$ over the phone told me service has to program it. Transfer me to service n the technician told me “we can really do it sierra and they quoted me 149$ over the phone told me service has to program it. Transfer me to service n the technician told me “we can really do it whenever, doesn’t take very long” told him ILL BE RIGHT OVER!. When I showed up parts tried to charge me 179$ at first til I told them I JUST spoke with someone quoting me 149$, they ended up giving it to me for 149 THEN I go to service and they tell me they’re booking 2 weeks out! I told him I JUST spoke with someone 15 mins ago n they told me they could program it anytime that it doesn’t take long, n he tells me well he can’t verify that n he don’t know who I spoke with n he can set me up with an appointment that he can’t bump somebody else off the list when it’s potentially a customer that’s been waiting for months to get their vehicle in. This dealership is SO UNPROFESSIONAL!!! I NEVER WRITE REVIEWS but if I can save someone else the headache, not dealing with this place, GREAT. I will never go back to bill dodge again. When a company doesn’t keep their word, it says a lot about that company! More

I had a poor experience at Bill Dodge GMC after being a satisfied customer for over two years. It took 4 all day service events to fix my breaks on a 2020 GMC Sierra with 40,000 miles. The final result w satisfied customer for over two years. It took 4 all day service events to fix my breaks on a 2020 GMC Sierra with 40,000 miles. The final result was replacing rotors on all four wheels twice claiming the first set installed were defective. They also claim the original rotors that came with the new truck were defective as well as the first replacements they installed, which is a bit unbelievable. And they are now making a warranty claim, but not refunding any of the $1300 they charged me. Find another dealership for your GMC truck. I will call the warranty company. More

This dealership has taken the online buying experience to the next level. If you are looking for a truly contactless buying experience, then i suggest you give Bill Dodge a try. And ask for Cari Frost. From the next level. If you are looking for a truly contactless buying experience, then i suggest you give Bill Dodge a try. And ask for Cari Frost. From first contact with Bill Dodge GMC to delivery of my new Canyon AT4 was only 24 hours. Way faster than Amazon...lol More

Always greeted promptly, went in for an oil change and tire rotation, offered a coupon but the service advisor said she had a better one which was much appreciated. Clean waiting area and plenty of space, tire rotation, offered a coupon but the service advisor said she had a better one which was much appreciated. Clean waiting area and plenty of space, bottled water available. Only complaint was they said it would take 45 minutes and It took 1.5 hours. Will definitely return. Trustworthy service More

I think the appraiser low balled us a bit on our trade in, which resulted in us taking our Traverse off the table and having to come up more money to put down up front. George Van Syckel and Matt ross in, which resulted in us taking our Traverse off the table and having to come up more money to put down up front. George Van Syckel and Matt ross were awesome to work with!! I will definitely give them my business in the future as well as recommend them to my friends and family. More

I always get treated very well and the work done is top notch. Bob in service and Pete in sales on the Cadillac side always take care of us. notch. Bob in service and Pete in sales on the Cadillac side always take care of us. More

Waited 2 hours for a tire rotation and oil change. Walked up to counter to find out it was all set. Could’ve been there another 2 hours. up to counter to find out it was all set. Could’ve been there another 2 hours. More

I had a battery issue with my Acadia that was under warranty. Rather than inconveniencing us with a tow and being without our vehicle, Steve sent a tech to the house with a new battery and swapped it warranty. Rather than inconveniencing us with a tow and being without our vehicle, Steve sent a tech to the house with a new battery and swapped it for us solving the issue. They were very easy to work with and had our vehicle up and running quickly. Thanks! More

Very nice professional people to deal with.my sales person cari frost was very knowledgeable in explaining everything about the truck.highly recommend this dealership.looking forward to having servicin person cari frost was very knowledgeable in explaining everything about the truck.highly recommend this dealership.looking forward to having servicing done and working with parts . More

Had a wonderful experience working with Cari our salesperson, she went out of her way to make a deal work for us. She also spent the time to research the issue I was having with the headlight conden salesperson, she went out of her way to make a deal work for us. She also spent the time to research the issue I was having with the headlight condensation. More