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Bill Dodge Buick GMC - Service Center

Westbrook, ME

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126 Reviews

126 Reviews of Bill Dodge Buick GMC - Service Center

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May 16, 2025

Love the status updates and invoicing. Rust proofing is pretty smelly. Ha ha ha ha More

by jpennoyer
Recommend Dealer
Yes
Employees Worked With
Matt Otis
May 16, 2025 -

Bill Dodge Buick GMC responded

Thank you so much for the positive review and for your business. We truly hope the smell goes away very quickly :) Thank you again!

April 30, 2025

The staff was welcoming, nice and knowledgeable about servicing my car. I was very pleased. More

by Elaine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Howell, Nick Ramsdell, Alivia Chappie
Apr 30, 2025 -

Bill Dodge Buick GMC responded

We're so glad that you're pleased with your service. Thank you so much Elane!

December 14, 2023

Paid for service plan & extended warranty, but the Service manager Steve & GM Patrick could not even see the warranty in their computer system. So, vehicle went in for oil change, tire rotation and in More

by jarheadof8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve Howell, Patrick Sullivan
March 27, 2023

Called the service dept for a new key fob for my GMC sierra and they quoted me 149$ over the phone told me service has to program it. Transfer me to service n the technician told me “we can really do it More

by LEW HARNOIS
Recommend Dealer
No
Employees Worked With
Alex Pinto, Amr Shokhba
Mar 27, 2023 -

LEW HARNOIS responded

Save yourself the headache and stay away from this place. I’d rather drive an hour than deal with these people again.

Mar 27, 2023 -

LEW HARNOIS responded

Additional side not. Looked it up on youtube. Cycle through the info screen til you find “relearn remote key” press the ✅ button, then hold the lock and unlock at the same time for 5 seconds til it beeps. Fob works now n they wanted to charge me 1/2 hour labor for that but the worst part is they made me feel like they were pulling a technician away from a job making me feel like this huge inconvenience when it would have taken 5 minutes WHEN THEY SAID JUST BRING IT IN

Mar 28, 2023 -

Bill Dodge Buick GMC responded

Thank you for taking the time to leave this honest review, Lew. We do sincerely apologize that you were unhappy with your recent visit, as we try our best to provide all customers with a visit they are completely satisfied with. Steve Howell, our service manager, has attempted to reach you by phone. Please feel free to reach him back at your convenience so that this can be discussed. We hope to hear from you soon and wish you a great day.

March 08, 2023

I had a poor experience at Bill Dodge GMC after being a satisfied customer for over two years. It took 4 all day service events to fix my breaks on a 2020 GMC Sierra with 40,000 miles. The final result w More

by wfmcgonagle
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Steve Howell
Mar 09, 2023 -

Bill Dodge Buick GMC responded

Thank you for taking the time to leave your feedback, William. We are truly sorry to hear that you were not happy with your recent experience. We understand that a manager has attempted to reach out to discuss this with you. If you do have any additional questions, please feel free to contact us. Thank you and have a great day.

Mar 09, 2023 -

wfmcgonagle responded

The Service Manager did respond and was not willing make the necessary adjustments. Now it sounds like the service manager is charging me and also making a warranty claim for the same break work. This has not been resolved, but hoping that can happen.

July 10, 2021

Always greeted promptly, went in for an oil change and tire rotation, offered a coupon but the service advisor said she had a better one which was much appreciated. Clean waiting area and plenty of space, More

by Lenkowskip
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carolyn Reilly
Jul 12, 2021 -

Bill Dodge Buick GMC responded

We are happy to hear that our team was able to take care of you! Apologies again for any delays - we appreciate your patience & business very much. Thank you again!

October 26, 2020

I always get treated very well and the work done is top notch. Bob in service and Pete in sales on the Cadillac side always take care of us. More

by Dewey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Williams
Oct 27, 2020 -

Bill Dodge Buick GMC responded

We are very happy to hear how well Bob & the team take care of you! Thank you again for trusting your business with us.

October 23, 2020

Waited 2 hours for a tire rotation and oil change. Walked up to counter to find out it was all set. Could’ve been there another 2 hours. More

by Maine207
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jason Doyle
Oct 26, 2020 -

Bill Dodge Buick GMC responded

We certainly apologize for that extended wait and miscommunication, as that is definitely not in line with the excellent customer service that we strive to maintain with every visit. If you could send an email to shawn.flynn@bdag.com with more information pertaining to your visit so that we can take a closer look with our management team, it would be greatly appreciated. Thank you in advance, we truly appreciate your business very much.

October 20, 2020

I had a battery issue with my Acadia that was under warranty. Rather than inconveniencing us with a tow and being without our vehicle, Steve sent a tech to the house with a new battery and swapped it More

by MikesSierra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Howell
Oct 26, 2020 -

Bill Dodge Buick GMC responded

We are thrilled how well our team took care of you guys. Thank you as always for trusting your business with us!

October 10, 2020

Great Service very thorough and I didn’t wait that long with that said I give the whole lease experience a thumbs up! I would highly recommend Bill Dodge! More

by lowelldesign66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Tiani
Oct 12, 2020 -

Bill Dodge Buick GMC responded

We are thrilled to hear it! Thank you again for taking the time to share and for trusting your business with us!

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