Bill Dodge Buick GMC - Service Center

Let me start by sharing, that Bob is my Service Rep from Let me start by sharing, that Bob is my Service Rep from your Organization, he is the reason I have my truck serviced with Bill Dodge Cadi. Whenever Let me start by sharing, that Bob is my Service Rep from your Organization, he is the reason I have my truck serviced with Bill Dodge Cadi. Whenever I call to set up a service appointment he is extremely professional, polite and attentive to my request. Bob calls me once they have completed a number of point checks, that is part of the oil change & tire rotation service that your customers receive, to let me know if there were any concerns found. And my favorite part, My truck is always washed when returned to me. Now to make you aware I have a long time relationship with Emerson Chevy, Auburn, ME. I have been buying new trucks since 1988 every 2 or 3 yrs. I decided to buy the Cadi Escalade Ext from Lori Morin who had been trying to work with me on a truck purchase for a couple of yrs. She made me feel like I was your most important customer during the time she was locating my truck. She connected me with Mike in Parts who worked with me and ended up giving me a good deal on my 22" Wheels and Tires, which I had been planning on buying in Lewiston at either Tire Warehouse or a VIP. Then she set me up with Bob from Service and from day one he has made my experiences at BDAG in Westbrook so positive that I don't mind dealing with Westbrook instead of Lee Cadi in Auburn for service. (the only thing I have Lee Cadi do is wash and hand wax it once every 2 months, and that is because they have a $24.95 deal and will do it same day or next day when I call). I also want to share how clean your Dealership is compared to other GM dealerships that I have dealt with. If you have any other questions feel free to email or call me. Thanks to all!!!!!!!!!!! More

It's my pleasure to tell you about my experiance with Bill Dodge autogroup, every employee there is extremely polite and respectful and willing and wanting to please there customer, they will go the extr Bill Dodge autogroup, every employee there is extremely polite and respectful and willing and wanting to please there customer, they will go the extra mile to make the customer happy whether its in sales or parts or service.There just verygood people who work hard everyday, to provide legendary service!!!I've purchased a number of vehicles at Bill Dodge,get my services done there as well as purchase my after market products there and in every situation its been a unique pleasure. More

My son and I have bought trucks from Garry Connors, and he went to great lengths to get what we wanted at the best prices, returned calls, did follow-ups, was friendly, and earned our business. The ser he went to great lengths to get what we wanted at the best prices, returned calls, did follow-ups, was friendly, and earned our business. The service at Bill Dodge is second to none in Maine. I've had automobiles for over 50 yrs. and never have I found service this good. The service underwriters are very experienced, have longevity @ the dealership, are friendly, and get to know you by site and name. My service has always been done at a very fair price at Bill Dodge, Westbrook. They are very thorough and professional and service done in a timely manner. More

I have used this dealership for several service trips now, and I plan to make them my exclusive dealership for service, and sales if the time arrises again. I purchased a Pontiac G6GT from another site now, and I plan to make them my exclusive dealership for service, and sales if the time arrises again. I purchased a Pontiac G6GT from another site and was not happy with the service department, and was recommended to try this one. The service staff are very friendly and most eager to not only answer any questions you may have but also FIX the problem. So far I have not had to return with an ongoing issue. The service drop off area is clean, and easy to get into, they have an automatic garage door so that you exit your vehicle inside which is great in bad weather. The hours they are open was unexpected for me, because they have late hours which is also great for drop off and pick up without affecting work hours. They also have a service that will take you to work in Portland if you need to drop your car off during your daytime working hours. I have to have my vehicle inspected (which is offered free of charge on my new G^), and an oil change and alignment this month, and I am actually excited that I will be able to take it to the Westbrook location for service! Thanks Bill Dodge Westbrook for exceeding my expectations in the service department. This is the FIRST time since I have been back home in the last six years that I have found a service department that I truely trust my vehicle with. More

For my Pontiac G5, I browsed online for several local dealerships that could help me with my service needs. I emailed quite a few places and the only place that gave me an immediate response was Bill Dod dealerships that could help me with my service needs. I emailed quite a few places and the only place that gave me an immediate response was Bill Dodge. I quickly got to discuss details and it was 100% easy to communicate through emailing with Brent. He helped and explained to me my warranty conditions before I brought in my vehicle which helped me gain knowledge as to what my warranty covers and what it doesn't cover. I brought in my car to the dealership and I didn't have to wait around for someone to help me, Brent approached me and he told me that he would have an answer for me as soon as that following day. I was also provided with a loaner as it is covered under my warranty. Brent gave me a phone call and completely (and I mean completely) explained to me what I needed done and he gave his opinions as well as how much it would cost, an overall estimate, and prices for each thing that had to be repaired. I am completely happy with the pricing, for I understand that I could have been spending much more if I brought my car to another dealership. I felt so much better when I brought back my car because the problems I was having with my brakes seemed to disappear! I would definately go back if I have any other problems with my vehicle. More

In a nutshell, I was once again extremely impressed! I wish I knew the mechanics name that assisted me because he went way "above and beyond" to keep me informed, complete the work in a timely manner and wish I knew the mechanics name that assisted me because he went way "above and beyond" to keep me informed, complete the work in a timely manner and even cashed me out at the end of the evening. He seemed to be doing it all and doing it all very well. I am an extremely satisfied customer and I hope this mechanic will get this appreciation. I am at the age where I have already purchased many vehicles, 3 of them at this company, and will be purchasing many more in my life time. Unless something really unforeseen happens, Bill Dodge certainly has me as a very loyal customer and future purchaser. I have been and continue to be extremely pleased with your service! More