I've been buying and driving vehicles since 1962.
(Yes, I'm quite a relic!) But I want to take this opportunity to provide an unsolicited testimonial for a few individuals at Bill Dube Ford-Toyota in
(Yes, I'm quite a relic!) But I want to take this opportunity to provide an unsolicited testimonial for a few individuals at Bill Dube Ford-Toyota in Dover, NH.
My recent (May 2022) experience with the BDFT staff found a few individuals who need to be recognized for what I feel is stellar performance.
FIRST: Of course, the first "beast" you meet is the salesman. Oh, my! What sort of 'stuff' is he gonna drop on me? But, to my surprise he asked me what I was in the market for; not what he wanted to 'push' on me that would give HIM more bang for MY buck! After kicking a few tires, I began to become relaxed with the salesman. So relaxed that I said to him, "I am ready to buy the SUV we took for a brief ride around the lot a few times." "Okay," he says, "let me introduce you to the Business Manager." (HONEST)
SECOND: The dreaded "BUSINESS MANAGER!" (Well, that's how we old-timers refer to the guy at the dealership with one hand in your pocket and his other on your wallet. Well... we reviewed more documents, warranties, CarFax reports, and vehicle histories that would make my obituary look like a short story. I have reviewed and signed fewer documents conducting real estate transactions in the hundreds of thousands of dollars on numerous occasions in multiple states. (TRANSPARENT)
Now, this mountain of paperwork has been signed and I am now the proud, new owner of a used car that has undergone a Multi-Point, Comprehensive testing of nearly every component in this SUV, which are too numerous to list here, but trust me, it is one lonnngggg list.
Now, the vehicle is not available for me because I truly am unable to navigate two vehicles at the same time. Yes, I can multitask, but be serious...
Before my arrival home I am greeted with a text message from the Service Dep't providing me with its contact information. (I thought, "Pretty slick. How long will this go on?")
Okay. The SUV is delivered to me by the salesman and another dealership employee in a very timely fashion. I did not trade-in a vehicle, so BDFT had to send TWO employees and TWO vehicles to deliver my SUV. (Hmmm... Nice.)
Oh, in about seven to 10 days I detect a 'strange' feel in a 'mechanical item' in the vehicle. I don't think much about it until I take it on a somewhat extended trip. Well. I am no mechanic by any means, but I have driven enough vehicles to believe "somethin' just ain't right!"
I call the salesman, who contacts Service. In minutes (maybe less) the Service Dep't calls me to ask, "What is the issue? Can you please explain?" So, we talk about it and schedule an appointment. Later that day, I am notified by Dan that the SUV may need to stay overnight because parts are needed, which are not in stock. (Now, what do I do? So I call the salesman.)
But BDFT would need the vehicle for more than a day. BDFT is in NH, and I am in Maine. I don't imagine Mr Dube would want me sleeping in his lobby overnight. So arrangements are made...
***At this point in the review, I prefer not to list what the salesman has offered to do because it may create a precedence that his future customers may request.***
At the end of Day One, the salesman texts me that the work has been performed and details what had to be replaced. (My ceiling and roof need replacement as I just went through them both! Being a 'Baby-Boomer,' I have a tendency to react prior to listening for an explanation.)
***At this point in the review, I prefer not to list what BDFT has done because it may create a precedence that its future customers may request.***
Well, I don't know about you, but I'm exhausted.
If you got this far, God Bless You! The Reader's Digest version follows:
1. The follow-up service immediately after the sale comes from the Service Department providing contact information.
(I am very impressed with this approach.)
2. The time with Jonathan on the Business/Finance End, was no-pressure and pleasant. We even had the time to talk about personal issues in our lives.
This was not a "slamm-bamm, thank you ***!"
(Jonathan's personal touch. Appreciated and welcomed.)
3. Although not face-to-face: Dan, in the Service Department relentlessly worked with me and the salesman via text messages and phone calls to schedule/reschedule an appointment for the SUV.
(Dan's patience and understanding: Flawless!)
4. If I may single out one individual who has gone above-and-beyond, that one individual, who has not only gone that extra mile, but approximately 147 miles, that is the salesman, LANCER MCMINIS, who has been the shining star amongst those aforementioned stars at BDFT, who has kept me informed of every nuance that occurred during the vehicle purchase, servicing, and post-sale follow-up. Mr. McMinis is the reason I shall follow him wherever he may be, if I ever require another vehicle.
Lancer, I truly "Thank You!"