1 star because lower isn't an option!!!
Absolutely the worst car buying experience I've ever had! Each department was unaware of the other, I was told one thing and then the opposite by the next department. Each department failed in more places then one would even think possible.
I was told it would take about 30 minutes for the delivery of the car, after waiting over 30 minutes they finally began the paper work...I was there over and hour and 45 minutes after being told 30 minutes. Over promise and under deliver must be the training and sales model they use!!!
When I picked up the brand new car it's body and bumper were scratched. The driver seats cloth was also not attached to the seat properly. The car should have never been delivered to me like this!!! While coordinating the appointment to have these issues taken care of, I was told I would be given a small car for my SUV, after explaining how this wasn't comparable like our sales agreement stated and unacceptable, I was given an awful "comparable" in size used SUV. Nothing less then expected based on my experience to this point with Bill Dube, Inc.
Can it get worse?? I really didn't think it was possible...however...when I went to pick up my car, it still had the scratch on the bumper and the seat wasn't fixed. I was told by the sales person it wasn't his fault because he didn't look at it, I was then told by the sales manager the scratch wasn't that bad...it wasn't that bad on my brand new vehicle??? There way of fixing it, for the seat when I was in the area I could bring it in and wait and they'd fix it while I was there, but it wasn't there fault it was a service issue. Why wasn't it fixed while it was there to be fixed? Why do I need to go back for what was already supposed to be fixed?? How are they going to compensate me for the now over three hours of my time that this has taken without being fixed?? Their solution bring it back again and wait!!??!??! Not a solution that works for the customer!! The bumper issue wasn't addressed, so I'm left with a brand new vehicle with a scratch in the bumper as their solution?? How is this even remotely acceptable?? I had to deal with 3 people before I just left because of the unprofessional, lack of taking responsibility, outrageously rude, lack in customer service incompetent employees.
I should also mention that the salesman yelled at me and said I should have handled it better than he stormed off and got in a car and left leaving me with the keys to the "comparable" loaner vehicle and no acceptable solution for having my vehicle fixed.
The sales manager told me the scratch that was on my brand new car wasn't that noticeable...
And the last person I spoke with to return the keys of the loaner car after being yelled at by their salesman who left me wondering if I was taking my car or if they were going to fix it and I was taking the loaner again told me it seems like I am making something into a problem that really wasn't a problem!!!! REALLY!!??!!?
On a positive note for Ford, not Bill Dube, Inc. while speaking to Ford Customer Service and working to resolve these issues, I received outstanding customer service!! Thank you Johnathan for helping me take the first steps in resolving what shouldn't have been a problem initially!!