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Bill Jacobs BMW - Service Center

Naperville, IL

5.0
1,252 Reviews
Call Service Center (630) 718-2860

1,252 Reviews of Bill Jacobs BMW - Service Center

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January 04, 2024

Fast service friendly environment spotless showroom convenient location excellent experience very happy with BMW dealership More

by Ronaldsroka456
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff hulsebus
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Jan 06, 2024 -

Bill Jacobs BMW responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

January 01, 2024

I always get excellent service when I come here. This is why I keep coming back. Mike A keeps giving me excellent service. More

by Rita Jean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Alwin
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Jan 01, 2024 -

Bill Jacobs BMW responded

Hi Rita, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. Thank you, and have a fantastic day!

January 01, 2024

Thank you to Mike Alwin for the exceptional service provided each service visit, Mike has great attention detail, appreciate the great service. More

by Jeff Thomas
Recommend Dealer
Yes
Employees Worked With
Mike Alwin
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Jan 01, 2024 -

Bill Jacobs BMW responded

Hi Jeff, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. We hope you have a great day!

December 30, 2023

Dependable prompt service. Donnie was awesome. I'm very happy with the work that was completed. More

by Vicky
Recommend Dealer
Yes
Employees Worked With
Donnie
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Jan 01, 2024 -

Bill Jacobs BMW responded

Hi Vicky, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

Jan 01, 2024 -

Bill Jacobs BMW responded

Hi Vicky, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

December 30, 2023

Donnie was wonderful. Took the time to talk about and let me know exactly what the vehicle needed. Outstanding!!! More

by Mike
Recommend Dealer
Yes
Employees Worked With
Donnie
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Jan 01, 2024 -

Bill Jacobs BMW responded

Hi Mike, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out to us if there's anything more we can do!

Jan 02, 2024 -

Bill Jacobs BMW responded

Hi Mike, we're happy to hear you had such a positive experience with our team! Thank you, and have a fantastic day!

December 23, 2023

I have had my car serviced at Bill Jacobs BMW multiple times. My service advisor Donnie is very professional, helpful and responsive. More

by Marissa
Recommend Dealer
Yes
Employees Worked With
Donnie
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Dec 25, 2023 -

Bill Jacobs BMW responded

Hi Marissa, we strive for 100% satisfaction, and it is great to see you had such a positive experience at BMW Service Center. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 23, 2023

Donnie was awesome to work with at this dealership. I would highly recommend him if you need service. More

by Carina
Recommend Dealer
Yes
Employees Worked With
Donnie
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Dec 25, 2023 -

Bill Jacobs BMW responded

Hi Carina, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 23, 2023

We couldn't of asked for a more knowledgeable, likeable and professional person to work with than Donnie. He's a big part on why I bring my vehicle here. More

by Krass
Recommend Dealer
Yes
Employees Worked With
Donnie K
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Dec 25, 2023 -

Bill Jacobs BMW responded

Hello, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 23, 2023

John Stout in service always takes great care of me and always gets things done right the first time More

by jnl21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Stout
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Dec 25, 2023 -

Bill Jacobs BMW responded

Hello, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Dec 25, 2023 -

Bill Jacobs BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! If you have any further questions, please give us a call. We're always happy to help!

December 15, 2023

My service advisor Brendon Chervinko was very knowledgeable and knew exactly what my BMW needed to keep running like new. Appreciate his efforts! More

by Ivan.flores74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun Patterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brendon Chervinko
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Dec 16, 2023 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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