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Billingsley Ford Inc. - Lawton

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62 Lifetime Reviews

8209 NW Quannah Parker Trl, Lawton, Oklahoma 73505 Directions
Sales: (580) 536-3325

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62 Reviews of Billingsley Ford Inc. - Lawton

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November 01, 2016

"Worst service ever! "

- Rfields

Be careful taking your vehicle to this Ford dealership for services. I own a 2010 Ford Taurus . I took my vehicle there for a regular service, i.e. Tire rotation and oil change as I have always done. I picked my vehicle up and the first time I crancked it up it made a crazy clicking noise that was not there prior to dropping it off. I called the dealership (services) and reported to them that my car was now making a clicking noise. The gentleman told me to bring it in. I dropped it back off on a Monday morning when the employee said he would have to charge me 100$ for a diagnostic. (Are you kidding me?) my husband drove past ford several times that day only to see my car sittin in the same spot. I finally got a phone call stating they could not locate the issue nor the sound. We picked my vehicle up again, and there was no sound. Two days later, my car began clicking again. I dropped it off again and was then charged almost 200$ for the repair ! They say it's a coincidence that my car started making noises right AFTER I picked it up. You have to be kidding me! So be careful taking your vehicle there for any such repairs, because if they mess up something on you vehicle they won't have any integrity about, and you may end up coming out of you pocket more money than expected.

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Recommend Dealer
No
Employees Worked With
Jeff
December 31, 2015

"No good"

- Csoldat

Never delt with the sales side...but find another dealer to do your service work! Bought an '08 F350 and took it here to get t inspected and a trans/oil change. I already knew a few things were wrong with the truck when I took it in and wanted to see if they would catch it...nope...but they decided to "fix my taillight" for about $130 even though I told them it was just loose wire and I could relate it. I didn't catch the charge until after I handed my card to the lady that must have been having a bad day at the cash counter...she I pressed the manager for an answer on the charge he stated the Mech. Mad to trace wires to figure out them prob...well first off I never approved the repair, second there is now way to trace wires when they are all wrapped up in electrical tape. My truck is a cab and chassis and has standard work lights on the back...would have been cheaper to replace the light because when I checked the work all that was done was a small bit of the wire was stripped and rescrewed into the complete the connection...and for that they charged my so much?!? When I brought this to the manager she told me they have a special tool to trace wires through the electrical tape so they don't have to remove it...I stated if that special tool is a wire clamp tester you would still need to remove the tape to figure what wire you are tapped into...he eventually gave me a $35 credit on my account.. thanks....they are not trustworthy and they really seems to have done nothing with the 67 pint (or whatever) check they did because they missed the vaccumme hose missing, pulley chirp, A/C recharge and break change due...they never even provided a walk around in the inspection or the work they did..just handed me the keys to an unlocked truck in the parking lot...I had to ask for them to go over the inspection and the mech was not even there to answer my questions...I recommend you drive out of town and get another dealer to service your truck!

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Recommend Dealer
No
Employees Worked With
All of them
November 25, 2015

"Made things easier"

- Warrior

We were pleased with our experience at Billingsley Ford. Clayton was great and super friendly. He's been sure to check up on us since the purchase and was great through the whole process. Made buying a car a little less intimidating.

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Recommend Dealer
Yes
Employees Worked With
Clayton
November 14, 2015

"Great service"

- Liane314

I have been dealing with the most awesome sales person since 2010. He is the only sales person I will go through. No matter what, he is always super helpful and understands and works with what I want out of a car. I have purchased 3 cars from him and he has always made sure I was happy with what I purchased. I refuse to go through any other sales associate.

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Recommend Dealer
Yes
Employees Worked With
Chad Zuspann
November 02, 2015

"awesome dealership "

- caddy08

Went in got the car I wanted in my price range great experience 2nd car bought here thanks Carlos for all the help go and ask for Carlos

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Recommend Dealer
Yes
Employees Worked With
Carlos
October 30, 2015

"2016 Ford C-Max "

- Jen

I wouldn't buy anywhere else! Chad at billingsley ford made this experience exceptional!!!!this is my second CMax and is perfect for me n family's needs. We are FORD proud owners! In fact, my husband also purchased a king ranch!!!

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Recommend Dealer
Yes
Employees Worked With
Chad Zuspann
October 28, 2015

"Great experience "

- bobby

This is the 3rd pickup that I have purchased from Ricky High and Chad Zuspann. I have found them to be very competitive on the units I have purchased. They are professional and very compatible to work with.

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Recommend Dealer
Yes
Employees Worked With
Ricky High and Chad Zuspann
October 28, 2015

"New 2015 Expedition "

- ang1977

They rocks, Billingsley is awesome!! They are very friendly, family atmosphere. Took care of al our family needs with new purchase! We will be life long customers.

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Recommend Dealer
Yes
Employees Worked With
Chad Zuspann
October 28, 2015

"Great"

- Wayne

The service people are outstanding also the sales people could not be more on the ball. I have bought and traded 6 or 7 cars or trucks from Billingsley.

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Recommend Dealer
Yes
Employees Worked With
Carlos Aguayo, Rob Jones, Ricky High.
October 27, 2015

"New Car Purchase"

- EdKat09

My husband and I had a great experience working with Chad Zuspan at Billingsley Ford. He listened to our concerns and questions and found the right car for us. I highly recommend him and Billingsley Ford.

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Recommend Dealer
Yes
Employees Worked With
Chad Zuspan
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