Billion Chevrolet Buick GMC of Iowa City - Service Center

Routine service Rob Bower is my go-to man. Very personable and professional at the same time. Absolutely no issues or concerns. Would not hesitate to recommend. Rob Bower is my go-to man. Very personable and professional at the same time. Absolutely no issues or concerns. Would not hesitate to recommend. More

Best GM service department in Iowa I typically dread taking my car to the dealer for warranty work, because most of the time its a battle to get them to repair the car, or has to be esc I typically dread taking my car to the dealer for warranty work, because most of the time its a battle to get them to repair the car, or has to be escalated to corporate. Not the case with Billion. Every issue I pointed out was promptly addressed and fixed to satisfaction. They treat the car like it's their own and strive to take care of everything, no matter how minor or nit picky the issue is. There is a very comfortable waiting room and an efficient process to get people in/out. Everyone I talked to is very friendly. I will be taking my car exclusively to Billion from now on for service, and my next vehicle purchase will likely be from them due to the great experience I had with the service department. More

Oil change Its an easy process to schedule this. that's great. It shouldn't take an hour if you have an appointment - staff accordingly. Received a coupon for a Its an easy process to schedule this. that's great. It shouldn't take an hour if you have an appointment - staff accordingly. Received a coupon for a free car wash and the car wash was closed for maintenance??? Oil change is pricey, $55.00! More

GMC aosumness Great folks and love my trucks ,I WOULD LIKE TO THANK THE FACTORY,THE WORKERS AND ALL THE LITTLE PEOPLE THAT MADE MY 2017 TEXAS ADDITION GMC PONY, GET Great folks and love my trucks ,I WOULD LIKE TO THANK THE FACTORY,THE WORKERS AND ALL THE LITTLE PEOPLE THAT MADE MY 2017 TEXAS ADDITION GMC PONY, GETTY UP!!THE ONE SND ONLY CHIEF!! More

Absolutely amazing!!! Gavin Lewis is the xxxx!!! I was in desperate need of new and reliable vehicle and Gavin Lewis took his time, and found me the BEST vehicle!! He even made my payments less than I was in desperate need of new and reliable vehicle and Gavin Lewis took his time, and found me the BEST vehicle!! He even made my payments less than I had anticipated!!! More

Left waiting for over 30 mins after my vehicle was done while my vehicle was left with the window rolled down and keys in it outside. Told it would take an hour fo for over 30 mins after my vehicle was done while my vehicle was left with the window rolled down and keys in it outside. Told it would take an hour for my oil change and I was there for over 90 mins. This also happened to another customer as well while I was waiting. This was with a scheduled appt which I arrived 12 mins early for. Then no explanation of why I had to wait for so long after it was done. More

Good to Go Our 2016 Malibu had starting issues. Had to have it jump started twice in same day. Billion quickly diagnosed problem as a dead battery and replaced i Our 2016 Malibu had starting issues. Had to have it jump started twice in same day. Billion quickly diagnosed problem as a dead battery and replaced it under warranry. We are now good to go. More

Thank You for your help Thank you for getting us in twice for our emissions problem and giving us some peace of mind for our ride home. We appreciate all of your help. Thank you for getting us in twice for our emissions problem and giving us some peace of mind for our ride home. We appreciate all of your help. More

Collision Best experience ever with the service given by the collision center. Very accommodating. Very friendly and professional. No waiting at all. True to th Best experience ever with the service given by the collision center. Very accommodating. Very friendly and professional. No waiting at all. True to their word More

Sloppy service and arrogant service advisor Took my car in for a multi point inspection. Received no feedback and no papers explaining all the different items. I got nothing. When I spoke to A Took my car in for a multi point inspection. Received no feedback and no papers explaining all the different items. I got nothing. When I spoke to Andy, he argued with me. I told him they didn’t even notice a brake light that was out. I went in with 3 items I knew were there and those were never pointed out nor red flagged. Andy told me if you knew your tail light was out, why would you wait for us to point it out? I said I figured out it was out as I pulled in shop. Why didn’t you point it out? He said I may not have wanted to fix it. Ok. Point it out and let me decide. Very irritated. And very rude. Will never go back to Billion for service or to buy a car! Horrible attitude. More