Billion Chevrolet Buick GMC of Iowa City - Service Center

Out of Town Not being from Iowa, Alex really took care of me. He was outstanding and kept me informed the entire time in what was going on. Not being from Iowa, Alex really took care of me. He was outstanding and kept me informed the entire time in what was going on. More

Pleasure to work with sales and service. No problems. Staff is friendly and helpful. Very knowledgeable. I have been able to schedule service easily. I can also drop in for oil change anf No problems. Staff is friendly and helpful. Very knowledgeable. I have been able to schedule service easily. I can also drop in for oil change anf the wait is not bad at all. More

Sevice Oil change and tire rotation. Should have had the windshield retreated. Had air conditioner checked out. James was very thorough in explaining how t Oil change and tire rotation. Should have had the windshield retreated. Had air conditioner checked out. James was very thorough in explaining how the air conditioner works. Very satisfied with the service. More

A Billion disappointments Had an appointment. Vehicle was not looked at till 24 hrs after appointment. No communication. Even told me the problems of a different vehicle, then Had an appointment. Vehicle was not looked at till 24 hrs after appointment. No communication. Even told me the problems of a different vehicle, then discovered the error. My vehicle was a quick fix. Should have taken an hour or two ti fix DON'T GO HERE!! More

Happier Than Expected! A tire on my Spark wouldn’t stay inflated so I went to Billion expecting to have to buy a new tire. Happily (and unexpectedly), the guys were able to A tire on my Spark wouldn’t stay inflated so I went to Billion expecting to have to buy a new tire. Happily (and unexpectedly), the guys were able to patch the hole. Yay! More

Vibration Very professional and timely. Fixed it on time within the original estimate. Jeff and Bruce took the time to listen and fix the problem. Thanks! Very professional and timely. Fixed it on time within the original estimate. Jeff and Bruce took the time to listen and fix the problem. Thanks! More

Matt was great Rep went out of his way to make sure I was happy upon leaving. Vehicle was completed on time. The entire staff was helpful and friendly thank you Rep went out of his way to make sure I was happy upon leaving. Vehicle was completed on time. The entire staff was helpful and friendly thank you More

Hmm canyon Very happy with the overall experience and will use again when I need any thing else done. Work was done exactly as promised and faster than estimate. Very happy with the overall experience and will use again when I need any thing else done. Work was done exactly as promised and faster than estimate. More

The dealership did very good for a timely service!! The dealership did great on the service today! Great place!! The service department was friendly, courteous, and very professional and helpful! I woul The dealership did great on the service today! Great place!! The service department was friendly, courteous, and very professional and helpful! I would recommend this dealership to all my friends and family More

Service Department Needs to Not Give Up so easily The truck has the High Country Dessert package with the three-piece removable tonneau cover. The first time it snowed we actually had snow inside the The truck has the High Country Dessert package with the three-piece removable tonneau cover. The first time it snowed we actually had snow inside the bed. We asked the service center to address it. They actually called Chevy and had someone there tell them that the truck bed was never meant to be be water-resistant, water proof or watertight. We weren't asking for those things. We were asking that it not be so ill-fitted that snow accumulates in the bed. They deliberately chose to misunderstand in order to try and make us seem unreasonable. They also seemed to have a real problem that we bought the truck from Pat McGrath rather than Billion. Their attitude was that it was McGrath's problem not theirs. We had used Billion for years with our Avalanche and it truly never occurred to us that they would take that attitude toward our new truck. The truly scary part is that when we filed a complaint with Chevy directly they took the same attitude as the first Billion service person. We also had a ridiculous Chevy Senior Adviser say that we shouldn't expect a truck with the high country dessert package to be able to keep the water out since it was meant for the dessert - really. Of course, they don't have a recording of the call (imagine that) and choose to call us - the customer - a liar. If any of them had actually bothered to exercise their brains instead of giving up, they would have figured out that it is the tailgate assist that is the problem and not the cover itself. If you close the gate like you would a normal one, the truck bed stays as dry as the Avalanche I had previously. Water only got in it when I drove through heavy rain or several inches of snow melted quickly off the cover. My guess is that if they had worked with the tailgate assist they could have got it to meet that perfectly reasonable expectation. None of this miserable experience was necessary. My father is rolling over in his grave, but next time I am going to look at a Ford. More