Billion Hyundai - Service Center

Great customer service! I’m able to get appointments at the desired time. They keep track of what service is due and let me know. Service is completed promptly and everyone i I’m able to get appointments at the desired time. They keep track of what service is due and let me know. Service is completed promptly and everyone is very courteous! Bill is great! More

Outstanding service, as usual! Can’t say enough about Bill and the service staff, they know their business and treat you as if you are the most valuable customer they have. Can’t say enough about Bill and the service staff, they know their business and treat you as if you are the most valuable customer they have. More

Oil change, and shift qwerk The shift qwerk still exists but we are on top of it. Will be doing some follow up soon. The vehicle was completely checked. Done The shift qwerk still exists but we are on top of it. Will be doing some follow up soon. The vehicle was completely checked. Done More

highly recommend The employees in the service department are professional, courteous and efficient. The waiting area has a tv, comfy seating, complimentary snacks and The employees in the service department are professional, courteous and efficient. The waiting area has a tv, comfy seating, complimentary snacks and beverages along with free WiFi and a play area for the kids. All in all a very pleasant experience. More

Patch tire I had a so leak in a tire, called first thing on a Monday and they said they were really busy - BUT would work me in!!! Billion Hyundai in Iowa City h I had a so leak in a tire, called first thing on a Monday and they said they were really busy - BUT would work me in!!! Billion Hyundai in Iowa City has always gone above and beyond in helping us - especially Bill Schaefer in the service department! More

Oil change The service for my oil change on my Elantra was outstanding! Bill Scharf was very professional and polite. My car was ready in about 30 minutes incl The service for my oil change on my Elantra was outstanding! Bill Scharf was very professional and polite. My car was ready in about 30 minutes including a wash. A quick and easy appointment for me. I will definitely keep going back to Billion Hyundai for any services I will need in the future. Grant McFadin More

Excellent Needed tire check and it was done immediately and super friendly service. Always timely and helpful whether short term or long term fix will return Needed tire check and it was done immediately and super friendly service. Always timely and helpful whether short term or long term fix will return More

Had car serviced Had excellent service. Would reccomend your service to anyone. Customer service is very friendly. Like that you have a driver that takes you to work a Had excellent service. Would reccomend your service to anyone. Customer service is very friendly. Like that you have a driver that takes you to work and then picks you up to take you back to your car. More

Great fast service with no hassle and warm environment that provided great atmosphere for those people waiting. Great to get free car wash and attention to fast service with no hassle and warm environment that provided great atmosphere for those people waiting. Great to get free car wash and attention to my car. More

Unhappy former customer I bought a new Hyundai Sonata in 2015.We loved the car until it started using oil at about 32000 mile. I took the car in for service and explained th I bought a new Hyundai Sonata in 2015.We loved the car until it started using oil at about 32000 mile. I took the car in for service and explained that the car was using oil especially on the highways. I was told to keep an eye on it. Shortly after that we drove to Arizona. On the way I checked the oil frequently and had to add about one and a half quarts of oil for a 1500 hundred mile trip. I took the Sonata into Horne Hyundai to have them check it. They did a pressure check to see if it was leaking oil. It was not. They told me to return to the dealer where I bought it. Several weeks later we returned to Iowa . I took the car back to Billion Hyundai. I was told they would have to get permission from Hyundai to fix the car . It could cost up to six thousand dollars to fix. I told the service department the car was covered by warranty. I also explained that we had taken out the extended 10 year 100,000 mile warranty We were told this made no difference. I called Hyundai about the problem on two different occasions . They told me Billion should fix the car. I contacted Billion on several occasions and they told me Hyundai needed to approve it. I then contacted the service manager at Hyundai. He told me the same story. He did put me in contact with the area Hyundai representative. He told me he would look into it and get back to me..I never heard from him again. I called the service manager on two separate occasions and left a message but he did not respond. I contacted Hyundai motors . I talked to Johnathon and he had me file a complaint. I filed a complaint. I missed two voice messages from Johnathon. The second message he left informed me that he had contacted me twice and had left a message. I tried to call him Eight separate times with no response. He never returned any calls. No one ever called to apologize but I did get a call from a new car salesman from Billion Hyundai. He asked if I would trade for a new Sonata. I said yes but asked how much he would allow for my 2015. He made a ridiculous offer because it would take 6,000 dollars to fix my car. The car continued to use oil . This all happened over a 7 month period. Hard to believe they would treat a customer like this, especially since I had previously referred family members to buy from Billion. I do not feel it was the service department's fault but someone up the ladder had no interest in resolving the problem. More