Billy Wood Ford

Awesome Buying Experience! ! My wife and I researched several vehicles we were interested in, and easily browsed the online inventory before scheduling a visit/test drive. Once I My wife and I researched several vehicles we were interested in, and easily browsed the online inventory before scheduling a visit/test drive. Once I entered my information regarding the specific vehicles of interest and requested an appointment, I received a call from Lucas within a matter of minutes. He filled me in on what was available, and listened patiently while I filled him in on what we were looking for. Upon arrival at the dealership, we were quickly greeted by Lucas, who made us feel at home with his easy going personality and understanding of our expectations. We easily narrowed our choices down to two possibilities, and after an extensive test drive, had the "right" car picked out. Now that the easy part was out the way, we moved on to what I typically dread the most ..... the negotiations. Having done our due diligence in researching our trade-in and replacement vehicle, we felt we were well informed buyers, and were confident we get the best deal available. The "haggling" commenced, but was by far one of the least stressful car-buying experiences we've had thus far. We were able to negotiate a fair price for our trade-in, and feel we paid quite a reasonable price for our very gently used 2016 Edge. Once that was completed, off we went to the business/finance department, where we were again, highly pleased. The closing process was quick & painless, with no high-pressure sales tactics, and were helped to easily understand all the fine details of tax, titling, registration, and financing. It was over before we knew it, and we were off to enjoy our new Edge. Our overall experience at Billy Woods Ford could not have been any better. Lucas contacted us the following day to ensure we were satisfied with our new vehicle and the service we received. We would be happy to recommend Billy Woods Ford to any of our family or friends, and am confident they would receive the same outstanding treatment we did. We look forward to visiting there again when it's time for our next vehicle. More

Stay Away! Billy Wood Ford sold me a flood vehicle for premium. I brought this to their attention and tried to return it less than 24 hours and they claimed I o Billy Wood Ford sold me a flood vehicle for premium. I brought this to their attention and tried to return it less than 24 hours and they claimed I owned it when I left the lot. Only rating a one star because any less was not an option. More

Road side assist Accidently locked my keys in the truck a couple of blocks away from the dealership. I have the added roadside assist from ford, so I called the dealer Accidently locked my keys in the truck a couple of blocks away from the dealership. I have the added roadside assist from ford, so I called the dealership. I was told they would charge me 500 to tow it, regardless of the road side assist I bought there. Salesman told me to "call the city police. They might open it for you". They did, but that's not their job! More

Dishonest dealer Bought a used car at night. Was not informed of any defects. Car had no freon, inside door handle loose, chips of paint hidden by license plate holder Bought a used car at night. Was not informed of any defects. Car had no freon, inside door handle loose, chips of paint hidden by license plate holder front, scratches, no lug lock socket, and dents. Salesman was as sleazy as they come. Several honest dealers within 50 miles. Buyer be ware, this place is a ripoff. More