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Momentum Alfa Romeo Maserati - Service Center

Hurst, TX

4.5
377 Reviews
Today: 8:00 AM - 6:00 PM Closed Now
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377 Reviews of Momentum Alfa Romeo Maserati - Service Center

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November 27, 2020

As always, superior service from a great team at Essence Maserati Alfa Romeo. Special thanks to Kim for her friendliness and attention to details. Great Job! More

by Q60t3.0
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kim Tran
November 26, 2020

My 40K checkup went w/o any problems. Both individuals were courteous and detailed what was done and any potential future problems. So far the service department of this dealership has met and in most way More

by Philip N.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Main, Kim Tran
November 25, 2020

I don’t know if I agree with the findings as the explanation was suspect, but the service was timely, facility was impeccable, my account rep was polite, friendly, and super responsive. More

by JESSIMAN
Recommend Dealer
Yes
Employees Worked With
Kim Tran
November 20, 2020

Despite the fact that they are the only service center in the area for Alfa Romeo, they try their best to take care of their customers. More

by marilyn.gray
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kim Tran
November 20, 2020

Good service but not any loaner vehicles available/ hard to wait for 3 hrs and more.and car wash was not the best seam like a rush job. More

by ronsroom111
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Main
November 18, 2020

Great job servicing my Ghibli. Had my car picked up at my house. Very convenient. Car came back clean and detailed. Look forward to my next visit. More

by brian@bstew.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Main
November 18, 2020

Kim was our service representative and she was fantastic, communicative, honest, quick, and very professional. Great first time experience for us! She gave us a rental car while we waited for our Stelvio t More

by calvarez7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Tran
November 16, 2020

Great service, only bad part is they returned my car dirty. Other than that great customer service, great communication thru the whole service process and super friendly staff. Two thumbs up for Gregg More

by marconavarro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nikko C., Carson Garrison, Greg Main, Kim Tran
November 16, 2020

I had a very good experience with my 30000 mile check up. Greg was very helpful and very courteous. The waiting Room was very accommodating for me I was there almost 4 hours. More

by mark@ccmcdermitt.org
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Main
November 12, 2020

The representative didn't inform the pricing and suddenly came up with 875$ just for service. Its horrible and I had the disaster experience ever. More

by Aski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Carson Garrison, Kim Tran
Nov 12, 2020 -

Bishop Maserati Alfa Romeo responded

. Good Evening, We appreciate your thoughts and concerns; I would like to add that we refunded you over $300 as you informed me you had been out of work due to COVID-19. This is above and beyond what we normally do. Kim our Service Writer did explain in detail what your vehicle needed; you approved the work to be performed per the recorded conversation. Because you had a service contract that covered $120 and you are out of work, we did the best we could to help. I do apologize it was not in the amount of $500 you wanted. I would also like to point out that on our phone call you gave Kim accolades and said she was fantastic to work with. I understand times are hard and we really did try to accommodate you in your time of need. If you have any questions please feel free to contact me directly at 817-284-6017 or if you would like to come in and further discuss with myself or another manager let us know. Kindest Regards, Carson Garrison Service Director

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Nov 15, 2020 -

Aski responded

Hi Carson I called you twice on friday and left voicemessage. Your collegue priston informed you are there in office. What is the point of asking me to call you? I never mentioned about Kim in the previous phone call with you that she is fantastic. You yourself created that one, I am ready to listen the call recording also. Carson, there should be perfect communication to the customers. All the customers believe that if they have service contract the maintenance will be covered. If it is not covered you or your representative should inform the customer that this is not covered and You have to pay the charges. I work very hard to earn money and I cant just pay something because of lack of your representative Miscommunication which you accepted in the phone. What is the point of taking the service contract by paying? I will reach out to Alfa Romeo Global Service regarding the same. Anyways as you ignored my calls, you can ignore this msg too.

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