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Momentum Alfa Romeo Maserati - Service Center
Hurst, TX
377 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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377 Reviews of Momentum Alfa Romeo Maserati - Service Center
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November 14, 2019
Captive I made an appointment for my Stelvio to have its first service on a day when I was sure to be able to get a loaner. Upon arrival I was greeted, and i I made an appointment for my Stelvio to have its first service on a day when I was sure to be able to get a loaner. Upon arrival I was greeted, and immediately asked if I would like to wait since the service could be completed in an hour and a half. I said, "sure" as I live 50 minutes away. 40 minutes go by and my car has not moved from where I parked it in the service drive. So, I went in to talk to Jeff. He said there was an issue, and that the service was not showing as approved to be completed free (we bought the car there, and the first service was to be paid for by Alfa). I asked him if I could have the loaner to leave while this gets worked out. He then asked if I would approve the service to be completed out of pocket if he could not get the approval. I told him I would not approve that. At that point he would not give me the loaner, and I would have to wait. At this point it has been over an hour and a half, and he was waiting to hear back from Alfa. This is my third car purchased from this dealership, and two of which were Maserati Gran Turismos. One would think better service would be forthcoming based on the dollars spent. To be denied a simple loaner car while things were taken care of was incredibly frustrating, and a poor decision by an otherwise great dealership. More
by ERIK.SILBERBAUER
Verified CustomerEmployees Worked With
Jeff
November 14, 2019
Service Great job diagnosing my problem and getting it fixed in a timely manner. Professional service. Greg Main was superior and attentive. . Would highly r Great job diagnosing my problem and getting it fixed in a timely manner. Professional service. Greg Main was superior and attentive. . Would highly recommend service in this shop More
by tooosase
Employees Worked With
Greg Main
November 12, 2019
Great service and nice staff My car's issue was taken care of within a few hours itself since I was in a rush. Service was great and the people are friendly and helpful. Would rec My car's issue was taken care of within a few hours itself since I was in a rush. Service was great and the people are friendly and helpful. Would recommend. More
by Milind
Employees Worked With
Greg Main, Nikko C.
November 11, 2019
10K Service Essence did a great job of keeping me up to date on my service and the estimated time was accurate. Keep up the great service! Essence did a great job of keeping me up to date on my service and the estimated time was accurate. Keep up the great service! More
by justin.arden
Employees Worked With
Greg Main
November 08, 2019
Check engine light I love the fact that every time I take my vehicle in for service they provide us with a loaner call. I have been given twice now a brand new Stelvio t I love the fact that every time I take my vehicle in for service they provide us with a loaner call. I have been given twice now a brand new Stelvio to drive until work has been completed. More
by lyndalee0025
Employees Worked With
Jeff and Greg
November 04, 2019
Fantastic job getting my work done They went above and beyond with my care when i expressed a problem during my vehicle's stay in the maintenance department. I was very pleased with the They went above and beyond with my care when i expressed a problem during my vehicle's stay in the maintenance department. I was very pleased with their offering of non-cash compensation to me for taking care of the issue. More
by mfairbrook
Employees Worked With
Hillary Ondrej, John Boshra
November 04, 2019
Giulia Great service lots of upfront info and follow up Jeff explained all items very well he made several follow up calls on optional items the price was ex Great service lots of upfront info and follow up Jeff explained all items very well he made several follow up calls on optional items the price was explained and was within the estimate given More
by martin.graham77
Employees Worked With
Jeff
November 02, 2019
Service My advisor handled everything professionally, even though I wasn’t there physically , he explained everything what was Dione including recall service My advisor handled everything professionally, even though I wasn’t there physically , he explained everything what was Dione including recall service update , car was detailed, cleaned, More
by nka_tna
Employees Worked With
I believe Jeff
October 31, 2019
Nos comunicamos via telefónica y no hablamos Inglés de inmediato nos comunicaron con el Sr Daniel Yo el cual se esforzó en hablar español, siempre mantuvo y buena actitud. Adquirimos una unidad Pacifica inmediato nos comunicaron con el Sr Daniel Yo el cual se esforzó en hablar español, siempre mantuvo y buena actitud. Adquirimos una unidad Pacifica More
by Rosy De Avila
Employees Worked With
Rami Rassas, Daniel Yo
October 30, 2019
My service experience - exceptional! While I hate having to drive to Essence for service, the quality of the personnel and care I receive is superb. Thank you - it helps ease the burden While I hate having to drive to Essence for service, the quality of the personnel and care I receive is superb. Thank you - it helps ease the burden of a nearly 2 hour round trip from my home!!! More
by dmackoy
Employees Worked With
John Boshra
