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Momentum Alfa Romeo Maserati - Service Center
Hurst, TX
377 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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377 Reviews of Momentum Alfa Romeo Maserati - Service Center
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September 17, 2019
Like pulling teeth Called for weeks to get an appointment. Finally some one returned my call to tell me that Essence lacked a necessary diagnostic tool and that Essen Called for weeks to get an appointment. Finally some one returned my call to tell me that Essence lacked a necessary diagnostic tool and that Essence would call when the tool had been received. Waited two more weeks, crickets. Finally I started calling again. Eventually got appointment set up. Valet communication was awful, wrong, and caused me to sit at home for hours ruining my plans for the day. Car went in on the 3rd. Got call on 6th that it was done. I asked if they checked on an issue I raised. They said no such issue existed. Asked them to double check. They advised they would but would not have car ready until the 7th but would call when recheck complete. Crickets. I call on the 13th. Car had been ready since 7th. Your customer service is unworthy of high end cars. You should be embarrassed. More
by xian_xian
Verified CustomerEmployees Worked With
Some one who said his name was John
September 11, 2019
Excellent Customer Service The entire service, and sales, staff at Essence Maerati Alfa Romeo are second to none. I have never been treated so well and made to feel welcomed an The entire service, and sales, staff at Essence Maerati Alfa Romeo are second to none. I have never been treated so well and made to feel welcomed and at home when I am servicing a vehicle. The staff made me comfortable, made sure my loan vehicle was what I needed, and took excellent care of my vehicle. Will be returning for all my maintenance needs. More
by Wreynolds99
Employees Worked With
Nikko C., Jorge P., Tatum Nowlin, Hillary Ondrej, Carson Garrison
September 06, 2019
Service visit I scheduled my appointment online and instantly received a confirmation and an calendar invite. I had the opportunity to personally interact with Kirk I scheduled my appointment online and instantly received a confirmation and an calendar invite. I had the opportunity to personally interact with Kirk. He’s an outstanding individual. He made a comitment and quickly delivered as promised. I can recommend Essence for servicing my 4C. Thank You! Rob More
by RSwift
Employees Worked With
Don’t remember his name. , Kirk Frederick
September 03, 2019
Very Customer Focused Tony was very polite and interested in solving my requests. Although, it was a minor request, I’ll be certain to use Essence at my next service. Tony was very polite and interested in solving my requests. Although, it was a minor request, I’ll be certain to use Essence at my next service. More
by rocketrox007
Employees Worked With
Tony
August 26, 2019
Fantastic job getting my work done I was a bit shocked that i wasn't charged for the few minor items i asked to be looked at. That's how to run a business where you seek a repeat custom I was a bit shocked that i wasn't charged for the few minor items i asked to be looked at. That's how to run a business where you seek a repeat customer. No nickle and diming over little requests by a customer. More
by mfairbrook
Employees Worked With
Tony
August 12, 2019
1st Class Excellent service. Tony kept me informed of the service progress with phone calls when a part had to be ordered, and everything was very professional Excellent service. Tony kept me informed of the service progress with phone calls when a part had to be ordered, and everything was very professional. Their service is what you expect from a luxury dealership and rarely find. I'm extremely impressed with this dealership. More
by jkershaw1
Employees Worked With
Tony
August 07, 2019
CARSON TOOK CARE OF BUSINESS CARSON WAS EXCELLENT ON KEEPING US UPDATED. HE WENT ABOVE AND BEYOND TO MAKE SURE WE WERE TAKEN CARE OF AS FAR AS A RENTAL. CARSON WAS EXCELLENT ON KEEPING US UPDATED. HE WENT ABOVE AND BEYOND TO MAKE SURE WE WERE TAKEN CARE OF AS FAR AS A RENTAL. More
by Krazysyl
Employees Worked With
Carson Garrison
August 02, 2019
Perfect Service One of the best dealerships in the area. Everyone seems to know their job and know it well. Just the right amount of customer attention without being One of the best dealerships in the area. Everyone seems to know their job and know it well. Just the right amount of customer attention without being overpowering. Keep doing what you do. More
by brian.steel
Employees Worked With
Hillary Ondrej, Paul Adkins
July 27, 2019
Essence Alfa is the only option left if you live in Dallas My 1 year service was due but the Dallas & McKinney locations are closed. Did not have an appointment but they got it done. Hillary was great to work My 1 year service was due but the Dallas & McKinney locations are closed. Did not have an appointment but they got it done. Hillary was great to work with. More
by Mike S
Employees Worked With
Hillary Ondrej
July 15, 2019
A/C checkup I was have problems with the A/C putting out warm air after driving for approximately 2 hours in 85+ degrees. I had an idea as to why which was confi I was have problems with the A/C putting out warm air after driving for approximately 2 hours in 85+ degrees. I had an idea as to why which was confirmed. They had me in and out in no time at all, which was nice since I drove 160 miles one way for the checkup. Everyone I worked with on this trip was wonderful. I would recommend this dealer. More
by Philip N.
Employees Worked With
John Boshra, Hillary Ondrej
