Momentum Alfa Romeo Maserati - Service Center

First visit Unfortunately, a few issues remained with my car when I picked it up. I called my service advisor to let him know and he said he would check into it a Unfortunately, a few issues remained with my car when I picked it up. I called my service advisor to let him know and he said he would check into it and get back to me. Two days ago and I’m still waiting to hear back...however, everyone in the service department was very helpful and pleasant to deal with. I am going to chock this up to a glitch since my first advisor left in the middle of my service, so I will definitely be returning for future service and to purchase a new vehicle. More

Truly Magnficient John and Evan are always wonderful to work with and provide a level of customer service that is unequaled by any of the of Alfa Romeo or Maserati deal John and Evan are always wonderful to work with and provide a level of customer service that is unequaled by any of the of Alfa Romeo or Maserati dealers in the area. Bravo! More

Customer Service is No. 1 Team worked to fix all the problems and service was great. Great team work and great experience overall. Evan and team are a great customer servic Team worked to fix all the problems and service was great. Great team work and great experience overall. Evan and team are a great customer service team. More

Excellent Evan is always professional and helpful. Great guy. Always willing to ensure customer satisfaction. I also witnessed Evan assist a boy with the video Evan is always professional and helpful. Great guy. Always willing to ensure customer satisfaction. I also witnessed Evan assist a boy with the video race car during my visit.. More

Friendly, fast! Taken in quickly, service quick, and out in less than one hour. Brought in with an appointment. Kept updated until service completed. Evan was fantas Taken in quickly, service quick, and out in less than one hour. Brought in with an appointment. Kept updated until service completed. Evan was fantastic! More

Good Folks, Good Service Had my AR Giulia serviced at 15,000 miles with an oil change, tire rotation and campaign V27. I paid for the oil change and tire rotation as I wante Had my AR Giulia serviced at 15,000 miles with an oil change, tire rotation and campaign V27. I paid for the oil change and tire rotation as I wanted these done in between the regular 10,000 mile intervals. Al was good - prompt check in, loaner car ready, call to let me know work was done, car ready when picked up. Hillary checked me in - she had everything ready to go. The service reps John (or Jorge) and Evan are very customer oriented and understand their customers are "car people" and know a thing or two about the technology they drive. More

Great experience Valet services were on time and very knowledgeable about the vehicle they were taking. Great customer service Service department at Essence also p Valet services were on time and very knowledgeable about the vehicle they were taking. Great customer service Service department at Essence also pleasant and knowledgeable kept us informed as to status of vehicle service and when it would be returned More

Customer Service Oriented! After having what was best described as a "dumpster fire" of an experience with the 2 Dallas-area Alfa Dealers (both owned by same person), Essence wa After having what was best described as a "dumpster fire" of an experience with the 2 Dallas-area Alfa Dealers (both owned by same person), Essence was a refreshing and most pleasant surprise. I will drive the 45 minute trip to Essence from now on to have my car serviced. Their focus on delivering the best customer experience is evident and much appreciated. More

New car follow up Quick friendly service. Made keys compatible. Adjusted key shaft to make secure. Evan welcomed me and assured that I was out in a timely manner, which Quick friendly service. Made keys compatible. Adjusted key shaft to make secure. Evan welcomed me and assured that I was out in a timely manner, which I was. More

Maserati service Evan and Hillary were amazing!! This was my 3rd service and I have had many issues with the first 2 but this one went off without a hitch!! Amazing!! Evan and Hillary were amazing!! This was my 3rd service and I have had many issues with the first 2 but this one went off without a hitch!! Amazing!! More