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Momentum Alfa Romeo Maserati - Service Center
Hurst, TX
377 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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377 Reviews of Momentum Alfa Romeo Maserati - Service Center
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November 13, 2018
They go above & beyond Beyond the ease of the Sales Experience --- they come through on their word. When they say they will fix items after the sale they really do what the Beyond the ease of the Sales Experience --- they come through on their word. When they say they will fix items after the sale they really do what they promise. Adam is our go to guy. Would recommend him to anyone looking for a new vehicle. Their customer service & their inventory is far beyond what you'll find at any other lot. Stop here first! More
by hcope7
Verified CustomerEmployees Worked With
Adam A.
November 05, 2018
Great service, amazing staff We came in for routine maintenance and it turned out we needed a level 4 servicing (about a 10 hour job) but our appointment was at 3 pm so there was We came in for routine maintenance and it turned out we needed a level 4 servicing (about a 10 hour job) but our appointment was at 3 pm so there was no way they were going to be able to finish before 7. They told me they would get as much finished as possible and then we could schedule an appointment for the rest at a later date. When doing the servicing they found that a couple of our tires were extremely bald. I had already known that and was planning to replace them but I appreciated them pointing it out. They also diagnosed a squeaking problem and filed a claim with warrantee (since it was a CPO car) for me! When I showed up to pick up my car the service representative was drenched in sweat. He told me that the detailing crew had left early so he personally washed and detailed my car himself! Everyone there is super friendly and unbelievably helpful! More
by ryanpickens13
Employees Worked With
John (service rep?)
November 01, 2018
Always a pleasure. Even though my problem was something they couldn't help me with, they went above and beyond trying to help me. They are all very kind. When my lease i Even though my problem was something they couldn't help me with, they went above and beyond trying to help me. They are all very kind. When my lease is up I'll be going to them for honest assistance. More
by DIANAMARIEKERSH
Employees Worked With
Kylee S., Randall Bush
October 30, 2018
Wonderful service My husband and I had taken my car to another ALFA dealer and the service was horrible. I then took my car to Essence last week and that was by far th My husband and I had taken my car to another ALFA dealer and the service was horrible. I then took my car to Essence last week and that was by far the best service I have received for any of mine or my husbands vehicles. Thank you so much to Evan and Hillary for the best service and also the guys back in detailing. My car came out spotless! Thank you very much! More
by LLASSIG
Employees Worked With
Hillary was wonderful!, Evan S.
October 30, 2018
Very good service I really like their service department ! The car was repaired and I appreciate Maserati tow service that was available to me. I will have future re I really like their service department ! The car was repaired and I appreciate Maserati tow service that was available to me. I will have future repairs and service calls done at this dealership. More
by mrsmeeker
Employees Worked With
Evan S.
October 30, 2018
quick, responsive Quick, responsive. Have used them several times. Should consider expanding to Dallas. Like the internet so that I can work while waiting for work to Quick, responsive. Have used them several times. Should consider expanding to Dallas. Like the internet so that I can work while waiting for work to be done. More
by AndrewChalk
Employees Worked With
Randall Bush, Brandon L., Keisha B.
October 29, 2018
Has no care for customer service This service department didn’t fix my issue. My car has now been in the shop 3 times in 60 days. It only has 24k miles on it. They were rude and could This service department didn’t fix my issue. My car has now been in the shop 3 times in 60 days. It only has 24k miles on it. They were rude and could careless about having a satisfied customer. I was even told that there was no one higher than the person I was talking to “the delearship is ran by me”. I would not have my worst enemy buy a car or get a car serviced here! More
by jamie8466
Employees Worked With
John?, Rami Rassas, Evan S.
October 23, 2018
Not what I was expecting I made an appointment for the 10K mi service and recent recall for my 2018 Giulia to bring it in on a Thursday. However, due to a death in the family I made an appointment for the 10K mi service and recent recall for my 2018 Giulia to bring it in on a Thursday. However, due to a death in the family I called to let them know that I would drop the car off on Wednesday. It appears that the dealership is no longer offering loaners on the initial free service (didn't expect that, but okay). I dropped the car off and they stated that it would be ready the following day. I told them that I would be out of town and would pick up the car on Saturday. By the time Friday rolled around I never received a call to confirm that the car was ready, so I called the dealership to confirm and they stated that it was. I arrived on Saturday and was greeted by a young lady who retrieved my car. When I walked up to the car I noticed that it was still dirty. Hummm, free wash with service didn't happen. When I told her that the car was not washed she stated that the detailers had not been onsite due to the rain, but that they were there "today". A bright sunny day. Hummm, why then was it not washed?? I told her I would like to to have the car washed and she took it around for detailing. Close to an hour went by and she never returned to tell me the car was ready. I walked around to the service area to see if I could find her and could not. I then walked to the back of the dealership and saw my car sitting there. It had been washed. I must give BIG PROPS to the detailers they did a spectacular job cleaning it. They even got all of the bugs off the front of the car. EXCELLENT JOB! The overall experience was not was not what I was expecting. The car ran perfectly so I am sure the mechanical work performed was done very well also. These are the only reasons my rating wasn't lower. I really didn't plan to make a big deal about it, but then I got the survey, so I thought I might as well. More
by Thechiguy
Employees Worked With
Hillary (?)
October 22, 2018
Exceptional If I set out to create an ideal dealership experience it would mirror Essence. We have had our Stelvio for a little over a year. From the beginning th If I set out to create an ideal dealership experience it would mirror Essence. We have had our Stelvio for a little over a year. From the beginning their plan was obviously to be great. Even with some personnel changes our dealings and service have been handled with great care. Kirk, Ben, Randall, Evan & Kylee are great examples of what the people at any dealership should be! We are happy to be part of the Essence family!! More
by MichaelB
Employees Worked With
Kylee S., Kirk Frederick, Randall Bush, Ben Rojas, Evan S.
October 18, 2018
Unethical Service was over charged without any significant explanation of service rendered. My car was returned dirty inside & out. Also with an empty tank of f Service was over charged without any significant explanation of service rendered. My car was returned dirty inside & out. Also with an empty tank of fuel More
by allenhobbsbhc
Employees Worked With
Randall Bush, Evan S.
