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Blackburn Motor Company

4.8

3 Lifetime Reviews

2135 N frontage Rd , Vicksburg , Mississippi 39180 Directions
Call (800) 997-2277

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3 Reviews of Blackburn Motor Company

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October 18, 2019

"Emergency repair"

- Grateful

We lost a starter on our ‘96 Dodge Ram 2600 with a Cummins. Upon arrival the dealership IMMEDIATELY began work. Repair required an extra night in Vicksburg and we were loaned a vehicle. Very professional group led by Daniel Cartwright with work performed by Alan Kleinman. Problem solved after much deliberation. I would highly recommend this service department. Best service I’ve received in years, appreciated even more since we were over 2,400 miles from home. Thank you, ALL!

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Recommend Dealer
Yes
Employees Worked With
Daniel Cartwright, Alan Kleinman, et al
May 08, 2017

"Bad service department "

- Truck Driver

I am from out of state and was having trouble on my trip and stopped at this dealership to have a repair performed under warranty. The dealership said I would have to pay them for the repair and get Dodge to reimburse me. When I said no they became rude and said they would not return my vehicle to me until I paid them for putting it on the computer. I am a woman and I believe they thought they could trick me. Very disappointed in this dealership!!!!

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Recommend Dealer
No
Employees Worked With
Paul "Service Advisor "
January 25, 2016

"Fraud "

- jodygirl

Went to get my oil changed in my 2014 Juke and was confronted by a salesman as soon as I got out of the car. Of course he could put me in a new 2015 Juke updated with all the things mine didn't have and keep the note around the same. Don't fall for that ended up 82.00 more. I had bought a GAP and a Extended Service Contract up to 75,000 miles on the 2014. Blackburn sent me a refund check for 334.86 saying Gap and Service Contact Cancellation refund less down payment. I told the salesman when buying the car I had nothing to pay down. Then I received two letters in the mail saying Blackburn received 1112.78 refund on my Service Contact and 422.08 on my Gap so where is my 1200.00?? I called and a lady answered and from what I got they have no accounting department the guys there take care of all the sales and paperwork. Think how much money they make of doing this to customers. That was my 1200.00 not a down payment. Watch the paperwork people you sign over there. the guy that did this to me wouldn't get on the phone to talk to me. I'm not done going over there heads!!

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Recommend Dealer
No
Employees Worked With
Jim Chamblee
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