Blasius of Middletown

This Dealerships is a scam not Blasius service or care please Beware! We brought a car back in March for my Mother and we should have known right away when we walked in and no one greeted us that our busi please Beware! We brought a car back in March for my Mother and we should have known right away when we walked in and no one greeted us that our business would not be appreciated. We continued to purchase a 2019 Toyota Rav4 with approx 81000 miles. Mom liked the car but there were some things that needed to be fixed. After negotiating that we were off with the car ...great buy ....so we thought!! Then it became a nightmare, mom lives in Ansonia and the dealer is in Middletown the car shut off and would not start the next day!! We called in and Laurence the GM was acting like we did something wrong to the car ....no care or compassion for our situation. Then we bring it and he changes the battery after they had claimed when we purchased it that they went through and checked everything. Fools Gold ! So they changed the battery at the blasius in Stratford, CT ( Great people and seevice) and a week later lights and funny reving are going on with the vehicle and mom has to bring it again....this time they have her come and wait for the car to be serviced and tell her the problem is a sensor and she will need to come back when they get the part. They call her back in a week and say oh we have the part now. ( It is important to note that this is about 40 days into the state 60 day warrantyon used car purchased) Mom goes back up there , all these times missing time from work and dealing with this issue, they replace the sensor and tell her she's all set . Less than two weeks later the car is doing the exact same thing it originally did when they replaced the battery. We call again to speak to the GM Laurence. It's important to note the attitude of the employees and staff throughout this process was very off putting and as if my mom's problem is her fault, she brought the car now it's her problem. Laurence then proceeds to say and I Quote "oh bring it here to me and not to Toyota is only 3 days left and after that your warranty ( the one we purchased) will kick in!!! Whhaattt did he just tell me exactly what I thought they were doing , just band-aiding the issue until my mom's warranty kicks in to have someone else fix it and have her come out her pocket for a deductible and money for rental and time loss at work???? This is why I'm telling you to beware!!! They knew the car had an issue but didn't want to actually fix it. Although the issue was existing when we got it. All we wanted was for Blasius Middletown to do the right thing.....but they have not and my mom is paying the price! LITERALLY!! Don't be fooled they have nice looking cars but there service and care for the customer is evidently not a value to them. They just want to sell you a car with issues and a nice warranty so they don't have to fix it. Definitely not what we expected from a Blasius Brand. More

Well, I tried to overlook the obvious signs here and give Blasius the benefit of the doubt. That was obviously a terrible decision. I had reached out about a slightly used 2025 truck on their lot. The pictur Blasius the benefit of the doubt. That was obviously a terrible decision. I had reached out about a slightly used 2025 truck on their lot. The pictures were a touch dark but the truck looked great and it was what I was looking for. I called and asked if there were any issues, damage, the obvious things. I was told it was like new and just had very low miles. I told them I was driving 2 1/2 hours each way so I wanted to go through everything beforehand. That way, it worked for both of us and no one's time was being wasted. I was very honest about my trade and even went out of my way to describe a small ding and send them a picture of it. This way it was not a surprise when I got there and possibly effect the deal agreed upon. A deal was made and everything was good to go so I made the drive. Upon arriving, I saw the truck I was purchasing so I parked next to it and texted them that I was there. I started going around it to make sure everything was as it was supposed to be. Ding here, scratch here, dent there.. and then I get to the driver side and it looked like it had been hit on the drivers side door near the hinge. Obviously, it was never mentioned and they let me make the drive there anyways. They pretended to not know about it and then later said they had looked into having it fixed but their guy couldn't do it and if they had it fixed at a shop they would've charged more for the truck. They were unapologetic and refused to do anything at all to make it right. Then better yet, they blamed me for not asking for better pictures or a video. They said they gave me more for my trade in because they knew the truck had damage. This was all lies. They thought because I drove all that way, I would take it anyways and they could unload damaged goods. These guys unfortunately are your run of the mill snake oil salesmen. Dishonest, deceitful and disingenuous. They lie to customers and hope they'll just accept it. 0 stars. More

After visiting many dealerships looking at cars for my son, I would highly recommend Blasius of Middletown. Just ask for Dylan. He made our buying experience completely comfortable with no pressure to ma son, I would highly recommend Blasius of Middletown. Just ask for Dylan. He made our buying experience completely comfortable with no pressure to make a purchase. He was also extremely personable, courteous, and very responsive to every question right up to the final sale. Thank you Dylan ! More

Bought a 2022 Honda Accord Nov 2024. Had the car for just over 2 months now. The first week I inquired about a vibration issue in which I was informed by THEIR Town Fair Tire location th Had the car for just over 2 months now. The first week I inquired about a vibration issue in which I was informed by THEIR Town Fair Tire location that the rims were bent. Informed Blasius about this immediately and have been given the run around back and forth, getting rebalancing and tire pressure changes. Informed that the car is still drivable and that they CAN fix it but it’ll just happen again. Haven’t heard from them since. Refused to fix the REAL issue under warranty. Don’t be fooled by the “customer service” to SELL you a car. Still love the car but that’s thanks to the reliable brand of HONDA not BLASIUS. CHEERS More

Great service and wonderful people. Worked with Pat last weekend to trade in my jeep wrangler for a beautiful Jeep Grand Cherokee L that had all the space we need for our growing family Worked with Pat last weekend to trade in my jeep wrangler for a beautiful Jeep Grand Cherokee L that had all the space we need for our growing family. He was wonderful, even went for a test drive with me so I wouldn’t get lost. All the staff on that day were great and very understanding even when my toddler started to get fussy. 10/10 I would highly recommend them to anyone. More

Worked with Edmund who was professional, knowledgeable and personable. Great car. Excellent staff. Would highly recommend. and personable. Great car. Excellent staff. Would highly recommend. More

do not buy unless you want a broken car that they wont take responsibility for 30 days later take responsibility for 30 days later More

My previous experience with used car salespeople was difficult -to put it diplomatically- so when the time came for another car, I was really anxious about the whole process. 
I knew the car I wanted difficult -to put it diplomatically- so when the time came for another car, I was really anxious about the whole process. 
I knew the car I wanted and didn’t care about color, so I reached out to six or seven dealerships that had the make/model/year I was looking for and Blasius of Middletown, while amongst the furthest distance from me, was the first to reach out with a human (i.e. not an automated response) and not only that, once I sent them follow up questions, they responded promptly and clearly … until that moment, literally every other dealership avoided answering my basic questions and just wanted to get me into the dealership … so I set up an appointment with Dave in Middletown and hoped for the best.
The dealership was easy to find, and as soon as I arrived, the staff took notice and were quick to acquaint me with Dave. Every aspect of this experience was pretty much the opposite of I had dealt with in the past, there was no beating-around-the-bush, Dave respected my time and vehicle choice, there was no up-selling and he got me right to the car with a set of keys. After the test drive we talked numbers, and that process was painless and transparent, again, the polar opposite of my previous used car dealings. Dave was patient with me and gave me all the time I needed to research on my laptop and crunch numbers, and we pretty quickly got to a place that worked for both of us, chiefly because the car was already at a price that I knew to be very fair, so we weren’t starting from opposite ends of a spectrum. Dave was quick to listen to and address my needs and concerns and it wasn’t long before we shook hands and I was sent to their in-house finance dept. 
I forget the name of the finance guy, but he was cut from the same cloth as Dave; he was patient while I looked over everything, was knowledgable and able to answer my questions about the paperwork in a clear way, he was transparent, to-the-point, and also respected my time (and budget). 
From the time I arrived to the time I had keys-in-hand took about 3 hours, much of that time taken up my be checking out the car and combing over the financials to be comfortable that everything was kosher.
I 100% recommend this dealership. No stress, no games. Great, respectable staff that are friendly, knowledgable and able to clearly answer questions and efficiently manage their time so as to not waste yours; the place is easy to find, and if you’re gonna kick around for a while and consider various vehicles or other options, there lots of nearby places to grab a bite or a pint and give yourself sometime to mull options over.

If anything about this opinion changes in the future, I’ll be sure to update…. But if this sentence is still how this review ends, then you should strongly consider getting your next car from Blasius of Middletown.
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