Blasius of Middletown

I worked with T and he was personable, friendly and his customer service was amazing. He helped me in a crucial time I was stuck without a car. I thank him and the other staff for taking care of me and sta customer service was amazing. He helped me in a crucial time I was stuck without a car. I thank him and the other staff for taking care of me and standing on their word. More

Experience was great. Team was friendly and helpful. I worked with T who helped me get a deal I feel great about Team was friendly and helpful. I worked with T who helped me get a deal I feel great about More

I had an amazing and over the top service here, especially with the extraordinary assistance of Dave Shehu! I walked in with little to no knowledge on how to go about purchasing a vehicle and was especially with the extraordinary assistance of Dave Shehu! I walked in with little to no knowledge on how to go about purchasing a vehicle and was warmly welcomed by the team. Every one that was involved in my process was very patient with me. I walked out with the vehicle I wanted within my budget as well. I highly recommend Blasius of Middletown and strongly suggest having Dave as your sales manager! More

This place is amazing i will recommend anyone i can, Dave was amazing to work with, very laid back no pushy, will definitely come back and see Dave soon. was amazing to work with, very laid back no pushy, will definitely come back and see Dave soon. More

The shopping and buying experience was great. Plenty of great vehicles on the lot. I used their website to narrow down my options. I worked with T, he was awesome. No pressure to buy and he ensur Plenty of great vehicles on the lot. I used their website to narrow down my options. I worked with T, he was awesome. No pressure to buy and he ensured I took my time to find the right vehicle. More

I had the best experience with Blasius and especially Edwin Ocasio. He listened and answered all my questions. Worked with me to get a great approval and was in contact with me throughout the buying proc Edwin Ocasio. He listened and answered all my questions. Worked with me to get a great approval and was in contact with me throughout the buying process. I am beyond happy and would absolutely recommend to anyone interested in a positive and comprehensive car purchase experience. More

Very friendly, professional, and not pushy. It was very easy to deal with these people. It was very easy to deal with these people. More

Great place i recommend this dealership to anyone, very easy process happy with my purchase easy process happy with my purchase More

The sale manager Dave made the process very easy and comprehensive. He was patient and efficient. I'm very happy with sales the process. comprehensive. He was patient and efficient. I'm very happy with sales the process. More

My experience here at Blasius started out fantastic, however I faced many issues right after receiving the vehicle I purchased that could never allow me to go back, or recommend them to anyone I care ab however I faced many issues right after receiving the vehicle I purchased that could never allow me to go back, or recommend them to anyone I care about. When purchasing the car, the process was smooth and effortless. The car had a cracked windshield that had just happened, however I wanted to take the car same day so they allowed a discount for me to get the windshield replaced myself. Car was purchased that day and was ready for pickup in the evening. This is when the problems started. 1. After the pickup, I drove the car home and during the drive I seemed to notice a small clunking sound I hadn’t noticed on the test drive. The next day, I had my personal mechanic look at the car and diagnose it with a bad motor mount (see attached video of excessive engine movement). After reaching out to the dealer, they said they could not help me, and even accused me of doing something to the car to cause it. I could not believe the lack of integrity they showed towards me and that they would not help me get the car straightened out. I had only put 75 miles on the car at this point and had only had the car for 36 hrs. After many phone calls they refused to do anything. I am fortunate enough to have the skills to do the work myself and replaced the mount. I have attached pictures of the mount that came out. It is completely destroyed and has clearly been like this for a long time. I am very dissatisfied with how this went. 2. This car also supposedly went through a safety check, however when I did my own check for the basics, I found a flat spare tire, thank god I checked it before I needed it. I also complained about the tires seeming like they had low tread, they assured me they were good and claimed a tread depth of 7/32. I measured them myself to find them at 5/32, much less than their claim. 3. The dealer was nice enough to install my license plate, however they only secured it with one screw, so the first time I opened and closed the trunk, the plate tilted down and scratched my bumper! 4. Additionally, I was promised an interior detail before pickup which they did do, however they did a terrible job to say the least. In the attached pictures you can see how the steering wheel has grime on the back of it, the parking brake button is full of grime, the Audi emblem on the wheel has grime, and peanuts were found under the seat. This “detail” was not up to the standards I’d expect when spending as much on a car as I did for this one. Overall, I have to say I am quite disappointed that my experience was terrible only after buying the car, as that’s when you cannot go back and you’re stuck with the situation. Had the dealer owned up to the bad motor mount, I would have given them 5 stars. I fully understand things can be overlooked, but how you address the situation is everything. This motor mount was a safety issue that should have been caught before I even took the car. It left the car unable to properly drive, and it was blatantly obvious the car was like this when I received it due to the condition of the removed mount. I will not recommend them to anyone I know, AND I WILL NEVER EVER COME BACK. My brother was considering an Infiniti q50 from them but I steered him to another dealer which sold him a very nice problem free car, and they helped him nicely throughout the process. This will not be the first costumer they loose due to my experience. I hope management will consider this case to improve for other customers in the future. No one should go through what I had to go through with this car. More