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Blasius of Middletown

Middletown, CT

3.8
138 Reviews

545 Washington St

Middletown, CT

06457

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Showing 138 reviews

September 19, 2023

Dealership is trash. Bought a car for my soon to be 16 yr old daughter. Car not serviced at all for presale. They whipped out codes to hopefully sell to a clown. Welp but More

by bigbounce4321
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Dave. Ross
Sep 25, 2023 -

Blasius of Middletown responded

Ryan, we value your feedback and assure you that we are committed to providing the best possible service to all of our customers. We offer no excuse and take full responsibility for our error concerning the check engine light. As you know, with preowned vehicles there may be a few issues that we need to address following our mandatory safety inspection. In this case, we completed the following prior to delivery of the vehicle: an oil change on July 17th, installation of a new catalytic converter, ordering new head rests, and replacing the USB port. The issue with spark plugs and rear wipers not being up to standard was an oversight on our part. Our level of service is generally considered exceptional, and it is our hope that you will give us another chance to regain your trust in the future.

Sep 25, 2023 -

bigbounce4321 responded

Yup. And after new catalytic converter was put in. You put old O2 sensor back in. Then after catalytic converter the mid pipe has a exhaust leak. You wrapped it with exhaust wrap and tightened it with water pump clamps. The new pipe at auto parts store was 60$. You couldn't put a new one of those in? I Didi it myself. Thanks Once again if I could post pictures I would. Your hack head mechanic should be fired. You will never regain my trust or patronage at any of your 12 dealerships and I recommend no one ever buying for there. STAY FAR AWAY PLEASE PEOPLE. Go to Ingersoll. That will be my next dealership I purchase a car from. Good riddance.

July 14, 2023

Stay far far away. We have no idea how this place stays open. Purchased a car from them last year. Got it home to find it leaking all over driveway. Bought it back 2 da More

by angrymom
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
manager
May 19, 2023

Good communication, Fair Dealership. Listened to my desires, found a solution, presented different options, made the process easy. More

by Patrick
Recommend Dealer
Yes
Employees Worked With
Joe Massetti, Pat Salvatore, Marilyn Deal
May 19, 2023 -

Blasius of Middletown responded

Patrick - we are thrilled to hear that your buying process was simple, easy, and stress free. Thank you again for your business and best of luck with your new vehicle.

September 21, 2022

I purchased a vehicle for over $20,000 only to have it stop working in a month. The 60 day warranty and even the extended warranty is a joke. The sales specialist I purchased from told me to bring it to t More

by Shar716
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dave Shehu
Sep 30, 2022 -

Blasius of Middletown responded

Thank you for your feedback, Shar. We regret that there was an issue with your vehicle and that you were not happy with the warranty. In the interest of causing you as little inconvenience as possible, we had recommended bringing the vehicle to your nearest Kia dealership so that you would not have to make the trip back to us. The repair was indeed covered, but there was a $100 deductible with warranty, which we reimbursed you for, leaving you with no out of pocket expense. We are hopeful that this has satisfied your concerns but please let us know if there are any outstanding issues.

May 25, 2018

Very rude an unprofessional I went in an an dealt with this girl Amber she was very rude just sitting on her phone wasn't even paying me any attention. I tried asking her questio More

by Mrs Jones
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Amber
October 19, 2017

Excellent service The staff here went above and beyond to try to get us our first car at a price we can afford and also a good rate. Everyone was so friendly. Great peo More

by Aj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Massetti, Pat Salvatore, Marilyn Deal
October 08, 2017

Great Deals and Great Services I updated my Rogue to a Pathfinder. Sales Manager Michael worked on so hard to give me great deal on my new Pathfinder. I would recommend Middletown N More

by ecelebi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sefer Sevimli and Michael Hamadi
September 21, 2017

pleasent experience pleasant and honest, a very good experience. a fair deal and a very good outcome. I will look here again the next time I am on the market and would re More

by will
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pat Salvatore, Marilyn Deal
September 19, 2017

Great car at a great price! Checked out different dealerships for the cars I was interested in and found the best one in my own back yard Middletown Auto Sales. Had called early More

by tmack23
Recommend Dealer
Yes
Employees Worked With
Mark, Joe Massetti, Pat Salvatore
July 31, 2017

Best certified used cars in Connecticut hands down Mr Massetti and staff at Middletown Auto Sales went above and beyond to satisfy this customer. Ms Marilyn worked a great deal for financing for us.The More

by Ernie54
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Massetti and Ms. Marilyn
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