Bluebonnet Motors

I was looking for a NEW vehicle, and I ended up buying a USED truck that was described as being the best deal for me. On top of the fact that I’ve already had this truck in the shop for warranty work, I was USED truck that was described as being the best deal for me. On top of the fact that I’ve already had this truck in the shop for warranty work, I was completely dropped after signing the contract! Being late in the day, I was told that I would get a call letting me know who picked up the note, but I never received that call. I didn’t know until I got a letter from SACU in the mail. I did get my free 1st oil change, but the truck was given to me with less than 200 miles before the oil change was due. When I took the truck into the service department for warranty work, I asked about the plates for the truck. I was tossed back and forth between the new and used lot; just to be told the plates were about to be mailed from the new lot because they hadn’t been picked-up yet. Again, I never even got a call to let me know the plates had arrived. Then, I receive a random check in the mail from Bluebonnet which stated “Overpayment of Registration”. A few days later, I received a renewal notice from the DMV and realized that the check was meant to pay the registration for this year. Again, there was a complete LACK of communication! I lost this check while helping my sister evacuate from their home in Bastrop. When I called to get the check re-issued, I got tossed back and forth just to find the person that could help me. I was told the check would be sent out that following Monday. A week later, I called and got even more of the run-around. I had enough and wrote a letter of complaint in the feedback section of their website. I quickly got a call and was told the check was ready to be picked up. I was told then that the General Manager would be calling me. The next day, I received an e-mail from my salesman. I’ve copied the closing statements from his message: “…Again I am very sorry for all you’ve had to go through. I can only hope that you will consider our apologies and also realize that we are all human. Though it may seem, in your opinion, Bluebonnet is not worth recommending, other dealerships have humans working for them as well and no one is perfect. Your letter indicates you will not be shopping here again or recommending us. If that remains true I hope you find a dealership that meets your standards. Respectfully Yours, Jerome Rickard / Sales Representative Bluebonnet Motors” I sent back a letter stating that poor customer service on account of just being human was flat out pathetic and inexcusable. I received another letter from the General Manager’s Administrative Assistant. She assured me that I would get a phone call very soon, and that the GM was personally going to review my file to see what they could do to make me happy with my purchase. That was on September 28th, and I haven’t received another phone call or e-mail from them since! So, when they say that at Bluebonnet, “Price is the Difference”; they really mean that the true cost is customer satisfaction and service. This experience has reinstated the fact that you get exactly what you pay for! More

I bought a new 2011 Dodge Ram 3500 Dully from Robert Mendez. He is I very nice sales person. I'm very happy to deal with a person like him. Keep up the good work. Mendez. He is I very nice sales person. I'm very happy to deal with a person like him. Keep up the good work. More

Mr.Vistine works at finance department.Only reason i shopped at that place was the name of the place.Ford dealership.Supposed to be reputable dealership.They act like some corner lot and screw people.Mr shopped at that place was the name of the place.Ford dealership.Supposed to be reputable dealership.They act like some corner lot and screw people.Mr vistine is a liar,cheating SOB.I make sure that people i know does not shop from there. More

This dealer plays the shell game game with its internet sales. I viewed one of there used cars online. Requested more detail photo's and made them an offer the same day. Car listed on Auto trader and deale sales. I viewed one of there used cars online. Requested more detail photo's and made them an offer the same day. Car listed on Auto trader and dealer website for $11,995. Immediatly, after making the offer the salesman called back said that the car sold 10 minutes prior. The next day I had looked at dealer site and viewed same car (matching VIN's) advertised now for $17,995. Called inquired about vehicle asked them how much they were asking, just to play stupid. When confronted they said car advertised was sold. However, the Matching vin #'s was the proof in the pudding. I would reccomend caution in dealing with this unethical establishment. More