Bob Baker Alfa Romeo Maserati

No Loaner cars It is unheard of for a luxury car dealership to not give their customers loaner cars when they are brought in for service and especially for a recall. It is unheard of for a luxury car dealership to not give their customers loaner cars when they are brought in for service and especially for a recall. More

New service management and systems very disappointing I have two Fiats and had been bringing my cars only to Bob Baker since 2012. There were recent changes in the service staff and I believe in manageme I have two Fiats and had been bringing my cars only to Bob Baker since 2012. There were recent changes in the service staff and I believe in management. The sincerity that once existed is gone. Recently I brought my 500L for brakes and a problem with my starter. The young man in service was nice enough. I knew I needed brakes and probably rotors. I described an issue when I turned my key to start that either the battery or the starter might be going bad. For the first time, I was charged $149 to "diagnose" the starting problem and was told it would work into the repair. Later that day, I was told the diagnosis found nothing wrong and the battery showed the charge was fine. I was told "well there is a pause right after you turn the key over before it gets a charge to start"....Um, yes, I know my car, I've driven it every day for 3 years. Then, I got a WHOLE LIST of other "issues" they recommend I replace (rear windshield wiper $75.00, which I never use, etc.), but that would've thrown my bill to over $1000.00. I couldn't get to my car that day and told the guy I would pick it up the next day. In the morning, I received a call that my battery was, in fact, not charging and needed to be replaced. So what happened to the diagnosis worth $149??? When I picked up the car, I was still charged the diagnosis fee (reduced to $115) and almost $150 for a new battery. I argued, why would I pay a diagnosis fee when it was incorrect yesterday and only because I left the car overnight did they discover, as I had already told them, there was an issue with the car starting. Paying for a "mis-diagnosis" seemed very unprofessional to me!. My bill is now over $850 and after my car is there for two days, they don't even bother to wash it (which is what the prior service team provided). I've never felt like I was being "Nickel-ed and Dime-ed" before, but this new service department is horrible. I won't be bringing my car back to them and will be sure to let all my clients and colleagues know how poorly I was treated. I always considered Fiat a higher end auto manufacturer and am surprised that this dealership/service location is acting like the place that will try to bleed you for every penny possible. I'm a stockholder in Fiat and am furious. Expect some phone calls to be made. More

Great experience Everyone was great, they fixed the small scratch on the side of the call and had it washed and cleaned. It looked beautiful when I picked it up. I l Everyone was great, they fixed the small scratch on the side of the call and had it washed and cleaned. It looked beautiful when I picked it up. I love my little Fiat. I would highly recommend Bob Baker Fiat. More

great service Tom, took time to help me out even when they were super busy. My issue was fully adressed. They Did a great job of washing my car too. Tom, took time to help me out even when they were super busy. My issue was fully adressed. They Did a great job of washing my car too. More

Great experience The employees at BoB Baker are very kind and helpful. They fixed the scratches and other issues on my car. I definitely recommend Bob Baker Fiat servi The employees at BoB Baker are very kind and helpful. They fixed the scratches and other issues on my car. I definitely recommend Bob Baker Fiat service to anyone. More

Post Purchase After researching and studying Alfa Romeos and in the current automobile environment, its been refreshing to know that there are dealers out there t After researching and studying Alfa Romeos and in the current automobile environment, its been refreshing to know that there are dealers out there that work fairly with you and without any reservations. Thank you Bob Baker Alfa Romeo for making my purchase such a pleasant one. Great deal and great service. More

Fast and easy Chris was easy to work with in spite of not getting the upgraded sound system. The sale difference was only 500 about but I'm not sure why it bumped m Chris was easy to work with in spite of not getting the upgraded sound system. The sale difference was only 500 about but I'm not sure why it bumped my monthly to a 100 dollars more. More

Unhappy. Called Service department NUMEROUS times for 3 days without an answer. Left NUMEROUS messages that weren’t returned. Finally went through the sales de Called Service department NUMEROUS times for 3 days without an answer. Left NUMEROUS messages that weren’t returned. Finally went through the sales department. At the appointment was told 15 minutes for a shuttle. Shuttle came in 90 minutes. Just got home and was called and they didn’t have the part. Had to pick it up. I lost an entires days work. Finally fixed 4 days later. More

Fiat 500e repair After only 8 months, my 500e broke down and it was towed to the dealer for repair. Although the diagnoses & repair took 10 days, the service advisor After only 8 months, my 500e broke down and it was towed to the dealer for repair. Although the diagnoses & repair took 10 days, the service advisor kept me updated of the progress until completed. More

Quick & friendly service Great service! Took my car in for an oil change. Didn’t have an appointment but was greeted right away and service done within an hour. Great service! Took my car in for an oil change. Didn’t have an appointment but was greeted right away and service done within an hour. More