Bob Brown Chevrolet

Honestly, I don't really enjoy the car-shopping experience overall, but Logan managed to make it enjoyable for me and my family. We appreciated that he was not pushy and didn't try to oversell any experience overall, but Logan managed to make it enjoyable for me and my family. We appreciated that he was not pushy and didn't try to oversell anything. He was very good at understanding what we were looking for in terms of the vehichle itself and how we wanted to pay for it. His occassional dad-joke humor sealed the deal for me. We won't hesitate to seek him out the next time we are looking for a car. More

I recently purchased a brand-new car from Bob Brown Chevrolet, and I couldn’t be happier with the entire experience! From the moment I walked in, I was welcomed with genuine friendliness and profession Chevrolet, and I couldn’t be happier with the entire experience! From the moment I walked in, I was welcomed with genuine friendliness and professionalism. A huge shoutout to my salesman, Dennis Dissinger, who went above and beyond to make the process smooth, stress-free, and even enjoyable. Dennis was incredibly knowledgeable, answering every question with patience and providing honest, helpful insights. He took the time to understand exactly what I was looking for and made sure I drove away in a car that fit my needs perfectly. I am absolutely thrilled with my new car, and I’ll be recommending both Dennis and Bob Brown Chevrolet to all my friends and family. More

I always have a great experience with the Bob Brown Chevrolet service department in Urbandale, Iowa It all starts at the top with the Service Manager Shane. I’m always impressed with how much he goes Chevrolet service department in Urbandale, Iowa It all starts at the top with the Service Manager Shane. I’m always impressed with how much he goes above and beyond to help me, whether it’s solving problems or navigating a stressful car situation. I’ve worked with him a few times over the past couple of years and he always makes the process easy and efficient. I can tell he really cares about his customers and puts in a lot of time and effort to make his department the best it can be, and also he has a great team of advisors who make it fun and easy for customers too. Thank you very much Shane for all you do, you run a great department. Also big praise and compliments to your used car sales department. Your car detailing is the best I have ever seen in the entire state! As I travel around looking at various cars and dealerships, no one has cars as clean and nicely reconditioned as Bob Brown Chevrolet in Urbandale, IA. Your Ankeny, IA location is really nice too. Thank You for being a great dealership, I’m a customer for life. More

Bob Brown Chevrolet I am starting this review with the update. Bob Brown had my vehicle 2 times, for a total of 27 days to fix what a text from Shane said is "a $22 sensor" What Bob Brown and Shane have f update. Bob Brown had my vehicle 2 times, for a total of 27 days to fix what a text from Shane said is "a $22 sensor" What Bob Brown and Shane have forgotten is it's not just a $22 sensor. It's piece of mind, it's a relationship, it's having a reliable vehicle for this mom to get to and from a job that makes ends meet. It's putting your trust in a company that they have your family, your job, and your piece of mind at heart. I will be picking up my vehicle this morning, against my wishes. I was hopeful that they would buy the vehicle back so I can take my business elsewhere, but they are not willing to do that, nor are they willing to trade for a comparable vehicle so I can have an ounce of trust in the vehicle (and the company) that supports my family and gets my children to and from their daily activities. ** If you are thinking about buying a vehicle here, I would HIGHLY RECOMMEND researching the PCV issues with GM products)** I posted reviews on multiple websites on 1/15 and that prompted Shane to reach out and ask me to remove them. I removed them hopeful that they would be willing to work with me. Their resolution is to make a loan payment for me for the time that I was making payments but didn't have the vehicle in my possession (2 monthly payments, I will update if this happens) Below is the review of Bob Brown and his staff. ****** I bought a 2023 Chevy Blazer on 11/11/24 (it's still under full warranty). The SES light came on 12/7/24. I took the vehicle to O'Reilly's and had it scanned to see what was wrong before I called Bob Brown's. It scanned that it has an issue with the crankshaft sensor. I called BBs (Bob Brown's), told them what the scan said and made an appointment. They got my vehicle in on 12/18, and gave me a loaner. I left the scan sheet on the passenger seat so they could see it. When I picked up the car on 12/24 I asked what was fixed and the lady said "the purge pump was faulty". I don't know a whole lot about vehicles, I assumed that it was part of the crankshaft, and I left. By the time I got back to Altoona (about 15 miles away) the SES light was back on. I called BBs and let them know my SES light was back on. Per their request, I had my vehicle scanned again. The scan came back with the EXACT same code as 12/7. I called back and told them that it was the same thing that I just had it in for. They asked if I could return my vehicle again. I brought it back to BB on 12/27. On News Year's Eve BB called me and let me know that the plates on my loaner vehicle were going to expire January 1st (the next day), and that I needed to bring my loaner vehicle in that day to get new plates. I told him that there was a 100% chance that that wasn't happening, they had the entire year to plan this, and if they would have fixed it correctly the first time, I wouldn't have a loaner anymore. They did make arrangements to deliver the plates to my house after I questioned their lack of organization. Heads up, if you purchase from BB, they are unorganized and they do not listen to their customers. I guess I'm thankful that they discovered something else was wrong with my vehicle (the purge pump) so it was fixed. I would go out of my way to avoid BB for new or used vehicles. More

I came across Bob Brown Chevrolet while rotting on Autotrader looking for an X5 back in August. Within a couple of hours of sending an inquiry, Jamie Scott reached out and was amazing to work with. He Autotrader looking for an X5 back in August. Within a couple of hours of sending an inquiry, Jamie Scott reached out and was amazing to work with. He was able to graciously answer all my questions, from the condition of the car to sending out the paperwork. He was also very accommodating, being that I am out of state, he let my friend inspect the car on my behalf and bring the car to BMW of Des Moines for a pre-purchase inspection. Needless to say, I purchased the car and got the vehicle shipped. Jamie Scott made this experience very easy and stress-free. There was no pressure involved whatsoever. He was honest, upfront, kind, and understanding of all my questions, concerns, and requests. Jamie, Joe, and Tim, Thank You for making this a pleasant experience. More

Dealing with Joe K. Was a laid back and informative experience. Will recommend to my friends and family. Was a laid back and informative experience. Will recommend to my friends and family. More

I have purchased a vehicle every 1-2 years for the past 30 years. I've had some good experiences, but nothing comes close to the GREAT experience I had buying a new truck from Joe at Bob Brown.  Walke 30 years. I've had some good experiences, but nothing comes close to the GREAT experience I had buying a new truck from Joe at Bob Brown.  Walked in on a Friday morning not expecting to find a truck I like. Walked out a couple of hours later with exactly what I was hoping to find. The process was just simple... shared what I was looking for... test drove... talked about adding a few accessories... came to terms on a number (quickly and painlessly)... signed the paperwork... drove away happy! Joe and the team treated me with respect. They have my business moving in the future! Thanks! More

!!!Read Fully!!! I went to Bob Brown’s back in 2017… to keep and long frustrating story short… I was treated very disrespectfully, disregarded, and all together had an Awful Experience! I told myself… I keep and long frustrating story short… I was treated very disrespectfully, disregarded, and all together had an Awful Experience! I told myself… I will never go back there again and I will tell anyone who asks to go to any dealership but there! I found a vehicle online through Car Gurus recently that I automatically fell in Love with! I followed the link over to the dealer it was located at after requesting more information! The disappointment I felt when I realized what dealer it was at had my stomach hitting the floor! Scott Hampe started reaching out trying to give more information on the vehicle. I’m not going to lie, due to my previous experience I ignored the outreaching for two weeks! Scott Hampe continue to politely email asking where I was in my car buying experience and if I was still in search he would love to help and would do anything to earn my business! I finally gave in and set up an appointment to see the vehicle in person and to speak with Scott! I am 1000% GLAD I Did! Scott Hampe is Beyond Polite, Is NOT Pushy at ALL, Listens to your needs, And Let’s You be In Control of Your Car Buying EXPERIENCE! I’m not going to say I recommend the dealership, However I Will 10,000% Recommend the Sales Person! Scott Hampe is THE PERSON you want to deal with! Bob Brown, Scott Hampe is the ONLY REASON I gave you another chance! I’m glad I did and as long as you have him a Sales Contact you guys will continue to have my reference and my business! Thank You Again Scott! More

Joe was absolutely wonderful to work with and for a stubborn guy like me, that's saying a lot. Joe's communication has been nothing less than exceptional and his knowledge and experience with all the v stubborn guy like me, that's saying a lot. Joe's communication has been nothing less than exceptional and his knowledge and experience with all the vehicles I was interested in is second to none. Joe has earned a customer for life and I will have zero hesitation recommending anyone to the dealership. More

Joe Koebke arranged a very fair deal for the new Blazer and an acceptable trade in. The entire buying experience was positive. Joe found some additional discounts that saved us some cash too. and an acceptable trade in. The entire buying experience was positive. Joe found some additional discounts that saved us some cash too. More