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Bob Caldwell Chrysler Dodge Jeep RAM

Columbus, OH

4.6
1,385 Reviews
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1888 Morse Rd

Columbus, OH

43229

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Showing 1,385 reviews

June 16, 2025

The first salesman, Erik, was friendly. The sales manager was condescending and almost rude. I don't how a dealership can make $300 profit on a nearly $40,000 vehicle and stay in business. More

by Larry Lay
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Erik Dashnaw
Jun 18, 2025 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Very sorry Larry that you had a bad experience. Certainly not what we are striving for. I would be happy to detail your vehicle if it was dirty on delivery. As far as a second key, many of our vehicles only come with one key if they are sold Used. Speaking on profit, we lose money on vehicle sales virtually everyday. We commonly make money but ya, it's part of modern day car sales to lose money on certain vehicles. This is also why we don't negotiate very much because the prices you see online are almost always less than the competitors average price. Just happens to be our model. Again, I apologize for the shortcomings and happy to assist with a full detail if that helps with the experience. -Justin Harmon (General Manager)

June 16, 2025

Erik D was great, personable, and helped is through the buying process. We would definitely recommend him to family or friends. More

by ptfd252
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Erik D.
Jun 18, 2025 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Always happy to hear from satisfied customers. Thank you for the opportunity to earn your business and taking the time to leave the feedback! -Justin Harmon (General Manager)

June 06, 2025

Everyone was helpful, courteous, and worked with me. Derrick, my salesman, did an outstanding job! More

by BigDaddy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Derrick
Jun 09, 2025 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Appreciate that! Derrick consistently receives great feedback from the customers he works with. It's no surprise that Derrick was awarded the salesperson of the month for May. Thank you for the business and feedback. -Justin Harmon (General Manager)

June 05, 2025

This was the best car buying experience we have ever had. Lots of inventory, no pressure, two test drives. Derrick was great! Jarod had to fill in for Derek for a bit, and he was great as well. When we g More

by kenkibbey7
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Derek Philson, Jarod Cunningham, Aaron Valentine, and Jeff the finance guy.
Jun 09, 2025 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Well first off, sorry that you had an issue that soon after delivery and thank you for understanding Ken. Glad to hear that the sales team was able to correct the situation swiftly and always love to hear when customers were appreciative of the effort the sales guys produce. Thank you for the business and acknowledging the experience. -Justin Harmon (General Manager)

June 05, 2025

Very courteous, honest, informative very much a mom and pop feel but also quite professional. More

by lester2082
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Price
Jun 09, 2025 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Yes, not a brand new corporate building and not a corporate policy we follow as well. We'll take that as a compliment. Those 20 million dollar buildings take a lot of gross to pay for them. Thank you for the business and review Lester! -Justin Harmon (General Manager)

June 03, 2025

James was amazing. He was so nice and very knowledgeable on the vehicle. Tim was also amazing. And the manager was so kind and did what was needed to make the deal work More

by mcstrayer13
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Price, Tim.
Jun 04, 2025 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

We talk about them often in our sales manager's meetings. Both on-of-a-kind and perfect for Bob Caldwell's showroom. We appreciate their character and professionalism and love that they are both well received by their customers. Glad to hear everything went smooth and thank you for the opportunity to earn your business and review. -Justin Harmon (General Manager)

June 01, 2025

Although I didn’t or haven’t gotten the car yet Tim diddle, Aaron valentine, and Jeff Kiehl were outstandingly professional, way too patient because I drove there and backed out last minute quite scumm More

by mantz
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Timothy Diddle
Jun 02, 2025 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

The customers that leave feedback and did not buy a vehicle typically do so because the experience was good. We really don't want to sell cars under pressure. It's not fun for the staff nor the customer. When the time is right we will be here to help. Glad to hear everybody left a positive impression. Thank you for the review and opportunity to earn your business! -Justin Harmon (General Manager)

May 28, 2025

Everything was great good people Derrick was really helpful and the rest of the staff More

by pdittyyall
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Timothy Diddle, Derrick Philson
May 30, 2025 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Again, another solid review for Derrick. Pleased to hear everything went well with your purchase and fortunate to have the staff we do, putting their best foot forward day in, day out. Appreciate the opportunity to earn your business and taking the time to leave a review! -Justin Harmon (General Manager)

May 24, 2025

Derrick was great with customer service. Very professional. Great car selection. Highly recommended. I will tell a friend to tell a friend. More

by royy1111
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Derrick Philson
May 26, 2025 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

This guy will spend 20 hours with a customer if that was the customer's preference. Derrick locks in and does what's necessary to earn a customer's business. Great to have him here! Thank you Roy for giving Derrick and Bob Caldwell the opportunity to earn your business and appreciate you taking the time to leave some feedback! -Justin Harmon (General Manager)

May 24, 2025

Man these guys were great. I was a double 0 in credit didn’t have full coverage and James got me into a sweet 2022 challenger with only putting 5k down. He saved me from having More

by michael Stewart
Recommend Dealer
Yes
Employees Worked With
James Price
May 26, 2025 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Great endorsement Michael and that's benefit of a veteran that has been doing this for decades like Mr. Price. Great dude and very humble. Really appreciate the kind words and just super lucky to have the talent we have on the showroom floor currently. Ton of great talent! -Justin Harmon (General Manager)

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