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Bob Caldwell Chrysler Dodge Jeep RAM

Columbus, OH

4.7
1,485 Reviews
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1888 Morse Rd

Columbus, OH

43229

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Showing 1,485 reviews

July 05, 2025

Both our salesman, Erick and business manager, were very easy to work with, making the event stress free. More

by ddoddvoisin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Erick Dashnaw and Business Mgr Tom or Tim
Jul 09, 2025 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Hard to make a car purchase a stress free experience but confident the staff is making the best effort. It's important that managers are not pressing the sales people to say or do something that they are not comfortable doing. The sales person's job is to work hard to represent themselves, the vehicle, and the company in order to reserve the right to ask for the sale. Thank you for sharing and thank you for giving Erik and Bob Caldwell an opportunity to earn your business! -Justin Harmon (General Manager)

June 27, 2025

Derrick Philson took excellent care of us. Everyone was very friendly and considerate and didn't waste our time. They got us financing options on our budget and went out of their way to make t More

by christian0498
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Derrick Philson, Dealership manager, finance and warranty specialist (?)
Jun 30, 2025 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Glad to hear the whole experience went smooth Christian. Derrick had just been awarded the sales person of the month last month and nice to know his process and focus on customers has not diminished. Thank you Christian for your business and review! -Justin Harmon (General Manager)

June 27, 2025

Rachel was great! She really made the experience way less stressful. I don’t buy vehicles very often , and was dreading this process. She was personable, progressional More

by Fordguy529
Recommend Dealer
Yes
Employees Worked With
Rachel
Jun 30, 2025 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

We are all confident in Rachel's abilities. She is overly conscious to take care of customers and a trait hard to find these days. Glad the pairing worked out and thank you for the business and review! -Justin Harmon (General Manager)

June 24, 2025

Very easy to work with even doing deal via text and over email which made everything easier More

by jacobplummer002
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Diddle
Jun 25, 2025 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

That's great and thank you Jacob! Tim is a hard worker and never afraid to roll up his sleeves. Glad to see his audience sees what we see in him. Appreciate the business and review! -Justin Harmon (General Manager)

June 23, 2025

I am writing to express my deep concern and disappointment regarding an incident I witnessed during my recent visit to your dealership on 6/21/2025, which has unfortunately deterred me from pro More

by hiltonglen702
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
I dont remember their name
Jun 23, 2025 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

I do apologize for anything that would be deemed unprofessional and I can assure you we will get to the bottom of it and have the conversations. The good news, we do not have any employee complaints, bad news, obviously it affected you and could have lost us a vehicle sale. Again sorry for the actions and I can assure you, this is not the culture of Bob Caldwell. -Justin Harmon (General Manager)

June 16, 2025

The first salesman, Erik, was friendly. The sales manager was condescending and almost rude. I don't how a dealership can make $300 profit on a nearly $40,000 vehicle and stay in business. More

by Larry Lay
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Erik Dashnaw
Jun 18, 2025 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Very sorry Larry that you had a bad experience. Certainly not what we are striving for. I would be happy to detail your vehicle if it was dirty on delivery. As far as a second key, many of our vehicles only come with one key if they are sold Used. Speaking on profit, we lose money on vehicle sales virtually everyday. We commonly make money but ya, it's part of modern day car sales to lose money on certain vehicles. This is also why we don't negotiate very much because the prices you see online are almost always less than the competitors average price. Just happens to be our model. Again, I apologize for the shortcomings and happy to assist with a full detail if that helps with the experience. -Justin Harmon (General Manager)

June 16, 2025

Erik D was great, personable, and helped is through the buying process. We would definitely recommend him to family or friends. More

by ptfd252
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Erik D.
Jun 18, 2025 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Always happy to hear from satisfied customers. Thank you for the opportunity to earn your business and taking the time to leave the feedback! -Justin Harmon (General Manager)

June 06, 2025

Everyone was helpful, courteous, and worked with me. Derrick, my salesman, did an outstanding job! More

by BigDaddy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Derrick
Jun 09, 2025 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Appreciate that! Derrick consistently receives great feedback from the customers he works with. It's no surprise that Derrick was awarded the salesperson of the month for May. Thank you for the business and feedback. -Justin Harmon (General Manager)

June 05, 2025

Very courteous, honest, informative very much a mom and pop feel but also quite professional. More

by lester2082
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Price
Jun 09, 2025 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Yes, not a brand new corporate building and not a corporate policy we follow as well. We'll take that as a compliment. Those 20 million dollar buildings take a lot of gross to pay for them. Thank you for the business and review Lester! -Justin Harmon (General Manager)

June 05, 2025

This was the best car buying experience we have ever had. Lots of inventory, no pressure, two test drives. Derrick was great! Jarod had to fill in for Derek for a bit, and he was great as well. When we g More

by kenkibbey7
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Derek Philson, Jarod Cunningham, Aaron Valentine, and Jeff the finance guy.
Jun 09, 2025 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Well first off, sorry that you had an issue that soon after delivery and thank you for understanding Ken. Glad to hear that the sales team was able to correct the situation swiftly and always love to hear when customers were appreciative of the effort the sales guys produce. Thank you for the business and acknowledging the experience. -Justin Harmon (General Manager)

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