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Bob Caldwell Chrysler Dodge Jeep RAM

Columbus, OH

4.6
1,383 Reviews
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1888 Morse Rd

Columbus, OH

43229

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Showing 1,383 reviews

March 06, 2018

Hillary was awesome to work with. Highly recommend. Great staff, very friendly. They got us the deal we needed and took lots of time with us. We would definitely recommend this dealership to anyone. More

by Crlewis
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hillary Wagner
March 02, 2018

Joey Powell was a pleasure to work with through purchasing process. He made a point to answer all my questions and acted in a professional manner at all times. More

by Randy Kleinman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joey Powell
Mar 06, 2018 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

A pleasure doing business and hope you enjoy your new Wrangler! You've got about 3-4 more weeks and tis the season to really enjoy the vehicle. Appreciate the business and review. -Justin H (GM)

March 01, 2018

Amazing service I had Joey Powell as a salesman and he helped me find exactly what I was looking for in my budget and I could not be happier with my new ram! He made More

by TCmike
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joey powell
Mar 06, 2018 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thanks Mike! Joey has consistently received positive reinforcement and yet to hear a complaint. A lot of integrity and a bright future for the young man. Thank you for the business and taking the time to leave Joey and Bob Caldwell a 5 star review! -Justin H (GM)

February 28, 2018

Purchased a used Wrangler Everyone was so nice from the moment I stepped into the dealership. Was able to get the Jeep I wanted. Dino and Mamoon were great to work with. More

by Leslie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dino Westerfield Marion Darwish
Mar 06, 2018 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thanks Leslie. Happy to hear Mamoon and Dino were helpful and met your expectations. Enjoy your new vehicle! -Justin H (GM)

February 27, 2018

great experience Shane Tubaugh Was my salesman he was absolutely amazing! I went in there with my sister so she could buy a car I was so impressed by his character I e More

by SuzanneO952
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
shane tubaugh
Mar 06, 2018 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thanks Suzanne! Happy to hear Shane was able to assist and glad you came back to do business. Shane has been consistently absorbing product knowledge and fitting in well on the sales floor and we appreciate your kind words to encourage his advancement. Thank you again Suzanne for your business and review! -Justin H (GM)

February 22, 2018

They work with you. Bob Caldwell was the 3rd dealership I tried. I had horrible credit but i got accepted with road loans. So I meet up with billy ra to see what he could More

by Shelby Jozwik
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Billy ra
Feb 24, 2018 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Glad to hear Billy Ra was able to help you find a vehicle that meets your needs and represent Caldwell well. We appreciate your story and opportunity to earn your business Shelby! -Justin H (GM)

February 21, 2018

Worst experience of my life! Everything about this dealership is shady! They’re not looking into the customer’s best interest, they’re only concerned about making money....both il More

by Jen95
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Melvin
Feb 24, 2018 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Ya, lot's of dirty laundry......guys, I'm the dealer, part owner, work 60+ hours every week because I care and try to run a reputable business and familiar with this particular customer complaint. As stated on many posts prior, I always encourage customers to see what interest rate they are able to receive from their local bank or lender. If we are unable to beat that rate, then congrats, your homework paid off! If not you have the piece of mind that you were given an excellent interest rate. This particular customer is accusing us of not giving them the best interest rate so that we could make more spread. First off the deal was completed in 2016. No dealership can recreate or pull what offers were available (in regards to interest) from 2016. Furthermore, interest rate, payment, purchase price, everything regarding the purchase is disclosed in the finance office and on paperwork that the customer retains. I can't understand how you are ok with the interest you pay on a vehicle for 15 months but now feel that we had treated you unethically. Lastly, I applaud you on your attempt to refinance now, a practice that can save everyone money if they take the initiative (not just on a car, but house, insurance, etc...). It's always worth checking out, but I can not tell nor can a customer what had changed on ones credit in 15 months but also, how each lender will assess that credit a year and a half later. I can assure you and the general public, we are looking out for the customers best intentions but just like the price of a vehicle, if you are not happy with the rate, find another lender....right? -Justin H (GM)

February 14, 2018

Joey was fantastic As a first time buyer I got probably the best possible deal I could, and Joey Powell made sure that he was helping me find that deal. Amazing service More

by zCaldwell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joey Powell
Feb 15, 2018 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Glad to hear it. Despite popular belief car dealers are not making tons of money on car sales. As negotiation shows to be a pain point with most consumers our inventory is priced reasonable and if there is "wiggle room" it's not much. The back and forth game is silly. Happy for you that you were able to capitalize on a deal. Appreciate the opportunity to earn your business and thank you for the review! -Justin H (GM)

February 14, 2018

Worst car buying experience of my life (updated: not so bad) Update: After working with the general manager and the rest of the staff all my issues resolved. They really went above and beyond to help me after I More

by jsonarray
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Lara
Feb 15, 2018 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Ya, I apologize Jason and wish I was involved sooner. It was a teachable topic that was used during our manager's meeting. As you are a neighbor of mine, the review hit home. If there was simply a better communication and an urgency to correct the problem, we wouldn't be in the mess. Instead we took our time and opted to not keep you informed and end result is a bad review and warranted. As of yesterday I do understand you have your vehicle back and assuming it's in working condition. As I do on any review in which communication appears to be a problem......please reach out if you have any additional items that need resolved. -Justin H (GM)- 614-888-2331 or justin@caldwellchrysler.com

February 13, 2018

Great customer service Would recommend buying a car here. Just purchased our second car from Bob Caldwell. Hillary went above and beyond to keep me satisfied she is awesome. More

by Lauren Ashford
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hillary Wagner
Feb 15, 2018 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Glad to hear Hillary was a helpful representative for the Caldwell sales team. Thanks Lauren for trusting we can meet your expectations not once, but twice. The repeat and referral business means a lot to us. Thank you! -Justin H (GM)

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