Bob Caldwell Chrysler Dodge Jeep RAM

Great experience Everyone wonderful. Go in and ask for Joey. Great salesman to work with. Lots of inventory to choose from and great price. Will go back for next jeep. Everyone wonderful. Go in and ask for Joey. Great salesman to work with. Lots of inventory to choose from and great price. Will go back for next jeep. More

Unbelievably dishonest, and by no means, customer oriented. Purchased a 2008 truck from this dealership from Cindy. We were told that they inspected every thing and that the truck was in good shape. They tal Purchased a 2008 truck from this dealership from Cindy. We were told that they inspected every thing and that the truck was in good shape. They talked us into purchasing a extended warranty as well. Not only did they tell us it was a great warranty, but sold us the most expensive one. We were assured after speaking to these folks that they were trust worthy and every thing would be ok. Three months later, the truck caught on fire underneath do to bearings. "We were told that all the parts were inspected?" Bearings last 75,000-150,000 miles. So, if they were inspected, how are they catching on fire a little over three months? We called the extended warranty that they told us was so great! They replied- they will only cover 600.00 of the 2,400 in damages. Reallly? They said, they cover bearings and tire but do not cover fire damage. Ok, let's think about this....You are covering the bearings, and the bearings are what caused the fire...but you won't cover the actual fire? Makes no sense what so ever. So, we contacted the dealership and tried to see what they could do for us. Let me begin by saying, IT WAS A NIGHTMARE! I spoke with Tom Rollins who assured me that he would look into the extended warranty and see what he could do. He said, he would pay for our rent a car and get back to us. We trusted him. Tom said he would get back to us on Friday. Friday came and no call. Our vehicle was sitting at another dealership and awaiting clearance on repairs. It was getting late in the day, so I called Tom Friday. Only to find out, that he was not even working on Friday. I called Sat, and he was at work but did not call back, I called Sun and he was at work and did not call back. I called Monday and he was once again at work but did not call back. So, the person answering the phone, said he would go ask Tom what he found out. He returns to tell me that Tom said, he would call back and the extended warranty people would be contacting me. Later that day, no call. I called Tom again. Same young man answered the phone, this time he transferred me to Tom. Tom once again did not pick up. I called the young man back and stated, I really need to know what is going on with this extended warranty and rent a car. He then gets on the phone and tells me that Tom is now with a customer and won"t get on the phone. He puts me on hold and another man named Mark picks up and states that he has to transfer me to Used vehicles to find out. I was on hold for over 10 minutes. Nobody picked up the phone and nobody transferred me. I hung up and called back. The young man answered the phone again and this time said, I am sorry I could not find your call. Really? I was enraged. I could not get anyone at this dealership to help us. I then got a hold of the better business bureau . I did my complaint. Funny , how for days nobody at this dealership will respond, then bingo...this morning got a call from their GM Justin Harmon. He said, he pulled all the calls and that we did not call and speak with as many folks as we did. The problem was, Justin did not talk to his employees before calling us. They had my fiancée's number and he only looked up my phone number. If, Justin would have looked into the matter before calling and got the proper information, he would have been aware how many times we tried to contact this company and how many people that did not help there really were. So, Justin spoke with my fiancée and finally received the correct information and the numerous calls that were made. He couldn't understand why she was so angry. He basically was ridiculing her because she was upset with her treatment. Not once did he say, he would take any action against the employees that lied, refused calls, or did not follow through. He actually stated, that he was not going to help because she was upset. He refused to help...refused to correct the problem....refused to apologize....and was rude. And the insurance policy that Tom Rollins was so fond of the day we purchased the vehicle....He then told us that they are hard to get things done for the customer...but he has his own number to call. They would be more apt to speak with him, then us. So, you lied and told us that it was good...got our money and now stating that it is not good. They record all their calls and I also recorded calls. We have proof of the lies and clear disrespect from these employees . Justin, refused to help and listen to these calls. DO NOT PURCHASE ANYTHING FROM THIS DEALERSHIP! DO NOT PURCHASE THEIR EXTENDED WARRANTIES....AND DO NOT TRUST IN ANYTHING THEY HAVE TO SAY. THIS DEALERSHIP, HAS NO MORAL COMPASS...AND COULD CARE LESS ABOUT THEIR CUSTOMERS. More

Joey Powell The first car buying experience I've had with NO SALES PRESSURE. Joey listened and found the car I wanted. I recommend him to anyone looking for a n The first car buying experience I've had with NO SALES PRESSURE. Joey listened and found the car I wanted. I recommend him to anyone looking for a new or used vehicle. Great experience! More

Excellent car buying experience. Highly recommend Joey Powell as a sales rep. Recommend this dealer for beginners or Jeep enthusiasts. Would purchase from this car buying experience. Highly recommend Joey Powell as a sales rep. Recommend this dealer for beginners or Jeep enthusiasts. Would purchase from this dealer again. More

Joey Powell was awesome to work with! Joey made the buying process fun unlike some dealerships/ dealers I've worked with. He helped my husband and I find the perfect jeep to accommodate o Joey made the buying process fun unlike some dealerships/ dealers I've worked with. He helped my husband and I find the perfect jeep to accommodate our growing family. Very knowledgeable and friendly! More

Great customer service My experience at Bob Caldwell was a very professional and Speedy process I left feeling very satisfied and comfortable in the vehicle that I had chose My experience at Bob Caldwell was a very professional and Speedy process I left feeling very satisfied and comfortable in the vehicle that I had chosen along with a range that was comfortable for me More

Great experience! Janette was very professional and helpful. She made me feel comfortable and made shopping for a car a very positive experience for me. She's awesome! Janette was very professional and helpful. She made me feel comfortable and made shopping for a car a very positive experience for me. She's awesome! More

They helped when no one else could! I am giving a 5 star review because I finally found a dealership that worked with me! I met Billy-Ra and he was helpful and understanding of my situat I am giving a 5 star review because I finally found a dealership that worked with me! I met Billy-Ra and he was helpful and understanding of my situation. I have been trying for over a month for a new car and I got one! I felt valued and they were upfront with all my questions and concerns. He wanted to make sure I left in something that would make me happy finally. My last dealership dropped me cold. He worked for me. I would totally recommend this dealership to anyone. More

I will only go to Bob Caldwell! I came in asking about a used Ford Escape but Janette helped me get a great deal on a 2017 Jeep Compass! I'm so excited! Janette was so nice and not I came in asking about a used Ford Escape but Janette helped me get a great deal on a 2017 Jeep Compass! I'm so excited! Janette was so nice and not pushy. The entire staff was awesome and helpful! Thanks everyone! More

Phenomenal Customer Service Great and easy to work with staff. My wife and I came in knowing what we wanted but it was out of our budget. Janette and Tom were able to find some Great and easy to work with staff. My wife and I came in knowing what we wanted but it was out of our budget. Janette and Tom were able to find something that met our criteria and worked within our budget. I'd recommend this dealership to anyone. More