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Bob Caldwell Chrysler Dodge Jeep RAM

Columbus, OH

4.6
1,383 Reviews
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1888 Morse Rd

Columbus, OH

43229

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Showing 1,383 reviews

July 05, 2017

Great experience Xavier got me exactly what I wanted for the price I was looking for. Easiest and best car buying experience of my life! Customer for life. More

by DoubleA33
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Xavier Esposito
Jul 08, 2017 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Glad it worked out. A lot of people are offended we don't negotiate too much on our prices (kinda like the Carmax model) we don't like to negotiate anymore than the customer does and price the cars aggressively out of the gate. Appreciate you lending the opportunity to earn your business and thank you for the 5 star feedback! -Justin H (GM)

June 30, 2017

Quick and Easy! Me and my mom went in just to get a trade in appraisal and I ended up with a great new 2017 Jeep Patriot. Xavier helped us out and had great customer More

by Janae
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Xavier Esposito
Jul 01, 2017 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Congratulations on the purchase of the New Patriot and appreciate your comments. An hour is one sprint to explain everything and get a car deal done. Thank you for making the process so efficient. Xavier has proved time and time again his ability to make it a seamless process. Not an task as all customer's concerns and preferences are different. Thank you so much for the business and taking the time to elevate our online presence! -Justin H (GM)

June 16, 2017

Fast and easy Shopping for a car had felt like I was just getting pushed around, swindled or tricked at every turn until I walked into Bob Caldwell. I don't think I More

by JeepLife2017
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Xavier Esposito
Jun 21, 2017 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Very appreciative for the review! Xavier is a major player and pillar for the organization, glad he was able to assist in your experience. Enjoy the Jeep and thanks for the business and review. -Justin H (GM)

June 16, 2017

2017 Jeep Wrangler Willys I met with salesman Xavier Esposito. They did have the Jeep I wanted but it was sold. It was an ordered Jeep that had just come in. Xavier told me the More

by R. Bailey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Xavier Esposito
Jun 21, 2017 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

It is pretty cool to have a vehicle customized straight from the factory with your name on the Sticker. Glad to hear Xavier caught it coming off the transport, great review. Thanks for the biz and taking the time to write! -Justin H (GM)

June 16, 2017

Excellent Sales Service Xavier Esposito made our car buying experience an exceptional one!! He is very professional, and eager to meet our needs! Highly recommend him and Bob More

by Imeshorn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Xavier Esposito
Jun 21, 2017 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Xavier is an eager young professional making a strong name for himself. Appreciate the customer encouragement and motivation. Thank you for the review and business. -Justin H (GM)

June 08, 2017

Horrible service & incompetent Needed a new rear turn signal bulb and socket. Guy sold me a white bulb, should have been yellow, found that out later. I asked if they could help ins More

by Not Impressed
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don't remember names, system makes you select a name, Pat Stokes
Jun 21, 2017 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Very sorry to hear this and embarrassed over the situation. We will be sure to better the process and overall enthusiasm. 1st step, hired a Service Director to oversee the competence and service provided. If you have any additional issues that we can help with in the future, please don't hesitate to reach out to me personally. Here 70 hours a week so in the event an email or message must be left, rest assured I'll respond. Again sorry to hear it and hope to have an opportunity to retain your business in the future. -Justin H (GM)

June 06, 2017

Great Buying Experience I had a great experience just about a month ago when i got my new Jeep Compass. Cortney was great to deal with and was sure to answer all my questions More

by Dave T.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cortney Hunter
Jun 21, 2017 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

No pressure is a motto we preach from the top down. High pressured sales is good for no one! Happy to hear that Cortney was on his game and you had an overall good experience. Thank you for the business and taking the time to leave a review! -Justin H (GM)

June 04, 2017

Great dealership Wonderful experience again purchasing my 5th or 6th van here. See Courtney Hunter and he will exceed your expectations!! Great prices and wonderful pe More

by sgtbroom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Finance manager!, Cortney Hunter
Jun 21, 2017 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Cortney and Bob Caldwell appreciates the continuous loyalty to the organization! Means a ton to all of us. If there is anything we can assist with, please do not hesitate and thank you again for the business and taking the time to leave a review! -Justin H (GM)

April 08, 2017

Horrible body shop I had my car at their body shop and had a horrible experience. They only fixed half of what they were supposed to because they are to incompetent to o More

by PHILLIP T MOUNT
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Nick dolder
Apr 26, 2017 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Response from Body Shop Manager Nick D regarding repair on 2012 Jeep Liberty ... The rear trailer hitch was to be replaced as well and was an aftermarket Reese hitch. There was a mix up between myself and parts and the hitch did not get ordered which is a little different because it is not Mopar part. I let the customer know and he opted to have me issue a check to him for the amount that was paid by insurance to replace the hitch and do it himself. I promptly had a check issued and he came and picked it up. He later called back and started to use profane language stating that we messed up his vehicle underneath. I explained all we did was replace the bumper cover and there was really no way that would be possible but to go ahead and bring in the vehicle and we can take a further look. When he arrived I pulled the vehicle in and raised it in the air on the lift. I noticed right away that the vapor canister on the passenger side rear was shoved forward and the brackets it is mounted to were bent where it looked like someone had been prying on it. It was obvious this was old and pre-existing damage as the brackets were rusted and had dirt where the brackets were supposed to be. I brought the customer out and explained the same to him and he understood. He then tried to say we rerouted the hoses from it causing them to touch the spring. I explained there would be absolutely no reason for us to do something like that and the hoses were sitting where they were because of the part being shoved forward. The customer understood and left with no other questions or concerns. I am not sure what he is referring to about someone laughing and talking about him, I would never even think about doing something of that nature.

March 22, 2017

Our newest edition. Want to start by saying... this is/was the best experience ever! BIG shoutout to Xavier Esposito! Will definitely spread the word!! Thank Xavier Espos More

by Chev1234
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Maria, Xavier Esposito, TJ
Apr 04, 2017 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

That's a great review and thank you for taking the time to write it. It would be nice to have a sales floor full of Xavier's as he consistently receives praise from management, co-workers and customers alike. Thank you for the business and hope we can continue to meet your expectations. -Justin H (GM)

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