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Bob Caldwell Chrysler Dodge Jeep RAM

Columbus, OH

4.6
1,393 Reviews
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1888 Morse Rd

Columbus, OH

43229

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Showing 1,393 reviews

March 13, 2017

3rd Vehicle in a row This is the 3rd vehicle in a row that I have bought from Bob Caldwell. They always treat me well and understand that my time is valuable. I was comfor More

by jet71177
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Lee
Apr 04, 2017 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Glad to hear the 3rd time worked out as well as the prior 2 and congrats on having such well behaved children! Not exactly a child's paradise at a car dealership. Thank you for your continuous loyalty and taking the time to help our online reputation. -Justin H (GM)

February 21, 2017

Awesome service I felt like I won the lottory today. Thanks to Dave & Shane. My check engine light came on this morning at 530 am. Scared me to death. So at 730 am I More

by Mommy007
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave & Shane
Mar 04, 2017 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

That's great, and glad to hear the manufacture and crew in Service were able to meet your expectations. Chrysler (as a manufacture) does do a good job of recognizing customers situations. Unlike Toyota or Honda there are times in which Chrysler (FCA) will allow for a warranty repair slightly outside of the 3 year, 36,000 coverage. Please do not use this review to beat us up if you run into this situation. The manufacture (and typically dealer as well) looks at loyalty- if the customer takes care of their vehicle at an established FCA dealership and if they are loyal to the brand. It's not always cut and dry and depends on the repair necessary but definitely give FCA xxxxxxon there willingness to "goodwill" repairs when it's the right thing to do. Thank you for sharing your experience and trust in dealership to take care of your vehicular needs. Cheers to no cost! -Justin H (GM)

February 08, 2017

Car Buying Experience Great experience and very happy with the car. Xavier Esposito was easy to work with and would buy from again. He follows up to see if he can do anythi More

by Craig
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Xavier Esposito
Feb 09, 2017 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

That's awesome Craig. Great to hear you mentioning the followup after-the-sale. Helps motivate other sales people and show that customers do appreciate the followup. All piece of mind and trust, very important in our industry. Thank you for the strong review and business. Enjoy your new ride! -Justin H (GM)

February 08, 2017

Great overall experience with their whole staff! We had a great experience at Bob Caldwell helping my son buy his Nissan Frontier Truck. Xavier Esposito was especially helpful. We have some curve xxx More

by realtorbake
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Xavier Esposito
Feb 09, 2017 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Xavier is most certainly a talented individual on the showroom floor and glad to hear he did not disappoint you. Appreciate you choosing Caldwell for the business and means a lot for you to take the time to leave a review. Thanks! -Justin H (GM)

February 08, 2017

Excellent Buying experience I purchased a 2017 Jeep Cherokee and couldn't be happier! Cortney Hunter was very helpful and knowledgeable about my Jeep. The buying process was extr More

by MichelleH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cortney Hunter
Feb 09, 2017 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Good Jeep weather! Happy to hear Cortney got the job done. He is incredibly versatile, driven and friendly and always nice to hear that translates to the customer's experience as well. Enjoy the new Jeep and thank you for advancing our digital grade card. -Justin H (GM)

February 07, 2017

TUNDRAS RULE I picked up the Truck of my dreams about 6 months ago. I shopped around but for what i was getting i couldn't beat the price, and i was straight up wi More

by tundrasmitty
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Xavier
Feb 09, 2017 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Glad to hear you found the perfect truck for you and thank you for putting your trust in Caldwell to provide the vehicle. Trucks are my favorite as well, very versatile and fuel economy (coupled with gas prices) have not been an issue as of late. Thanks for the business and review! -Justin H (GM)

February 04, 2017

Excellent buying experience We have bought 5 vans from Bob Caldwell over the years. Our salesperson for our latest purchase was Scott Lee, who was patient, efficient, and knowle More

by happybuyer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Lee
Feb 09, 2017 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Can't thank you enough for your loyalty with Bob Caldwell. Please do not hesitate to call if there is anything we can assist with whether it be Service/ Parts/ Body Shop/.....and ideally the next vehicle down the road. Again appreciate the business and the stellar review! -Justin H (GM)

February 03, 2017

Best dealership!! My son and I stopped in to "look" at a used car and left in a new one. CJ turned us into buyers by going above and beyond anything I've ever seen a sa More

by LAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
CJ Harris
Feb 09, 2017 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you very much! CJ has some excellent talent and we are fortunate to have him represent the product and company. Always great to hear that a customer is pleased with the experience and thrilled you were willing to share that experience with other customers and potential customers. means a lot to those here within the organization. Enjoy the new purchase and happy to help with and concerns in the future. -Justin H (GM)

January 24, 2017

Bad customer service. I was asked to come in around closing and the only employee that was nice was the sales person who helped me. The financing department was not the bes More

by Jnt102508
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Cindy
Feb 09, 2017 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Understand the frustration and sorry that initial experience was not up to par. Since then I personally got involved, fixed the hub bearing as a goodwill and special ordered another part under goodwill. Hope this is able to make up for the issues mentioned above. Thanks and please give me a call when you get back from vacation so we can install the final special order part. Thanks. -Justin H (GM)

January 13, 2017

Happy customer! Easiest car buying experience I have ever had. Cortney made it the whole process smooth and fast. I would definitely recommend to family and friends. More

by Skeen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cortney
Jan 18, 2017 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you for the business and taking the time to enhance our online rep. Cortney took a leap of faith a few months back and started a whole new profession in the auto industry. Lucky for us, he picked Bob Caldwell and is doing a great job! We (and he) appreciate your positive enforcement and can't thank you enough for taking the time to leave a stellar review. Enjoy the new vehicle! -Justin H (GM)

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