Bob Caldwell Chrysler Dodge Jeep RAM

Great buying experience I was impressed with the service I received from Scott Lee, his manager Kyle Morehouse and Justin in finance. Scott and Kyle made certain I was a happ I was impressed with the service I received from Scott Lee, his manager Kyle Morehouse and Justin in finance. Scott and Kyle made certain I was a happy customer. Scott was helpful in assisting me and informing me on my options. I would highly recommend the entire team and send future consumers their way. More

Just visitig, thing about buying another car. Everytime I go there, I enjoy the experience!!! Bought a 2014 plum crazy RT new from them! I still love it! Talk to Dustin about buying next year! I'm Everytime I go there, I enjoy the experience!!! Bought a 2014 plum crazy RT new from them! I still love it! Talk to Dustin about buying next year! I'm thinking about a Challenger next time! More

Great new car experience Leased a new Charger from Caldwell last weekend and the experience was as smooth as it gets! Dustin was extremely knowledgeable about dif't vehicles w Leased a new Charger from Caldwell last weekend and the experience was as smooth as it gets! Dustin was extremely knowledgeable about dif't vehicles we were looking at, helped walk us through the lease turn in process, and the entire staff was professional and expedient! Price was better than advertised elsewhere and the car of course is fantastic! Would definitely recommend! More

Great First Car Buying Experience I bought my first new car today from Scott Lee. He was very helpful and made today a lot of fun. I felt that the staff was honest and informative. I w I bought my first new car today from Scott Lee. He was very helpful and made today a lot of fun. I felt that the staff was honest and informative. I would recommend Scott and the finance manager JB Brentson. Thanks for a great experience! I walked away very happy with a Jeep Patriot. More

Top notch dealer , top notch staff I purchased a used car from bob Caldwell . I have been completely happy from the purchase to the finance , to the vehicle . The employees are all supe I purchased a used car from bob Caldwell . I have been completely happy from the purchase to the finance , to the vehicle . The employees are all super friendly . Service dept is awesome , even though I bought a Buick I trust them completely with my service needs . I will buy my next car from them for sure More

Great buying experience! This was by far the easiest and most enjoyable car buying experience I've ever had! Brandy was my salesperson and was absolutely wonderful! I also had This was by far the easiest and most enjoyable car buying experience I've ever had! Brandy was my salesperson and was absolutely wonderful! I also had to deal with many of the others throughout about a week because of some things I had added to my Jeep Wrangler and everyone was as pleasant and easy to work with as could be! Customer for life! More

Best car buying experience - EVER! I was looking online for a new Jeep Wrangler and the dealership we normally go to only had 1 in stock. So I came across Bob Caldwell's site which had I was looking online for a new Jeep Wrangler and the dealership we normally go to only had 1 in stock. So I came across Bob Caldwell's site which had a huge inventory to chose from and did a pre-approval process online, had my approval within 5 seconds. Within another 2 minutes I received an email wanting to know when we could come in, an appointment was set up. Shortly thereafter I received a phone call from the salesmen with which we had our appointment to confirm that we would be there. We got there a little early for our appointment, just to look around, but once we got with our salesman, Scott Lee, and test drove, did the paperwork, and the very, very little negotiating, we were out of there in 2 hours with our new Jeep Wrangler. Scott Lee even came in on his day off to help us with our purchase. I will 100% go back to this dealership for my new car in a couple of months. Every person we saw inside the dealership was friendly and greeted us, I didn't feel any pressure at all, nor did I feel like I was being scammed like you can feel at other dealers. If you are in the market for a Jeep, Dodge or Chrysler product do not even think of going to any other dealership, you will not be sorry when go to Bob Caldwell. I have been telling everyone how great this process was and how easy and satisfied we are as customers. More

Thanks Scott I purchased a new Ram Outdoorsman last week from Scott. I was very impressed with his knowledge of the truck and even made some suggestions to me on a I purchased a new Ram Outdoorsman last week from Scott. I was very impressed with his knowledge of the truck and even made some suggestions to me on a truck that could save me money and meet my needs.I purchased the more expensive truck but was impressed that he gave me options and was not concerned about selling the more expensive truck. Thanks Scott! More

Service department is a scam!! Let me start by saying that when I took my car in to address a recall, Franklin, my service advisor, was very courteous and professional. I was also s Let me start by saying that when I took my car in to address a recall, Franklin, my service advisor, was very courteous and professional. I was also speaking with Shannon, a sales consultant, who was also very attentive when my family and I went in to see different vehicles. We ultimately decided to go with a Lexus RX instead of the Jeep Grand Cherokee because of the poor level of service we received from the actual technicians and the poor quality of the Dodge Chrysler brand. We also felt that the MSRP on the vehicle was too much in comparison for the product you were getting in return. $42K for a Jeep Grand Cherokee or $52, for a Lexus RX fully loaded. It was a no brainer. Now the reason for my rating... The GM Justin Hamon has been asking customers to "give them a chance" or try to resolve issues with them directly before going public with online reviews and such. I tried that and got nowhere. After taking my car to their shop for a recall, (not because anything was wrong with my vehicle), Franklin came back with some suggested additional services. I agreed and paid $400.00 for those services. As soon as I got my car back and drove off, it wasn't even a quarter mile before my car shut off on me. I immediately called the shop and they stated that that issue wasn't normal and if it continued, to take my car back. I waited two weeks and the issue continued. I then took my car back to have them address the issue and they had the audacity to charge me to correct the issue. Then they came back and said that they would give me an in store credit of the initial $400 that I paid to correct the problem that they were charging me $1,000 for. I refused and asked for a refund. They denied my initial request. I then said that I would prefer to resolve the issue there, and if not, I would go to the Better Business Bureua and express my concerns there. The service manager then said he would give me $160 credit in the form of a check, and that I would receive it in about a week with the condition that I drop the issue and not contact the BBB. Two weeks passed and I got nothing in the mail. It was not till then that I decided to complain to the BBB. Surely, when I got to the BBB website, out of 20 complaints filed against the dealer, 18 of them was for "product/service". If you go back and read the reviews, you'll find a common trend that consumers feel they are being scammed by this dealer. I would rather buy the original parts and take them to a third party mechanic to address the issue since the exaggerated amount of money you pay to the dealership won't even guarantee any service. Not to mention, the "word" of the management team is worth absolutely nothing!!! More

Special thanks to the team at bob Caldwell I love my jeep special thanks to Dennis and Scott Lee for there assistance in purchasing my 2016 Jeep Wrangler unlimited.This is my second vehicle I'v I love my jeep special thanks to Dennis and Scott Lee for there assistance in purchasing my 2016 Jeep Wrangler unlimited.This is my second vehicle I've purchased from bob Caldwell and both experiences were beyond great!! Thanks again guys More