Bob Caldwell Chrysler Dodge Jeep RAM

Special thanks to the team at bob Caldwell I love my jeep special thanks to Dennis and Scott Lee for there assistance in purchasing my 2016 Jeep Wrangler unlimited.This is my second vehicle I'v I love my jeep special thanks to Dennis and Scott Lee for there assistance in purchasing my 2016 Jeep Wrangler unlimited.This is my second vehicle I've purchased from bob Caldwell and both experiences were beyond great!! Thanks again guys More

Someone is not professional When you take your vehicle to the dealership you expect them to have the right mechanics and the proper equipment to be able to find the problem your When you take your vehicle to the dealership you expect them to have the right mechanics and the proper equipment to be able to find the problem your vehicle very easily especially if you already had narrowed it down for them. I went to three shops to check out pricing and how long it would take to do repairs on my jeep coolant system and all guaranteed same day repairs at a couple hundred dollars lower pricing but of course I wanted dealer parts but just wanted to see what the main differences were between the competitions. To start off I bring my jeep in at around 8 a.m. on 04/14/2016 and was told it would be around noon before they knew exactly what was wrong and the service advisor asked did I have a ride and I did say I could have someone pick me up but I couldn't get a hold of him so I sat around till noon but they never even had started on the truck and I was seeing people offered shuttle rides and rentals. So by 1 o'clock I asked another service advisor about the shuttle and they were able to get me one to go home. This is on a Friday. I get a call before they closed saying they wouldn't be able to get finished in time so it would be sometime Saturday morning before they could finish. I already by then had rented a vehicle myself around 3 p.m. Saturday they call me saying they weren't able to finish my jeep and it would be Monday morning before they could finish. Ooookay. So that's 3 days of rental fees so far. Monday 04/18/2016 comes around and they don't finish until closing time and the rental had to be back by 3 p.m. so that was an extra charge for being late. So I have someone take me to pick my jeep up and I drive it around trying to finish some errands not noticing they didn't actually fix it and my coolant reservoir level was low. I run out of town a lot so my vehicle was parked Tuesday till the 04/28/2016. So when I get back I check under the hood to pre trip my jeep like I always do every week that goes by and noticed that the coolant reservoir is bone dry. This is around 11 a.m 04/28/2016 so I take it straight up to the dealership and they run a check on it which takes all day and I still have to wait the following day to find out that the water pump is going bad so they do the repairs. Had I not pre trip my jeep I could have ran around and blew up my engine running hot. The charges were phenomenal. For a fuel cap I was charged $24 with a pressure test of $101.70 but oh wait other shops that I went to automatically perform pressure testing so why did they charge me to do a pressure test twice? Doesn't make sense. I didn't receive any discounts for the rental. They said their mechanic didn't really mess up but if you really performed a pressure test the first two times charging me twice then how come the water pump failure wasn't caught then? I was charged for a drive fan which didn't need to be replaced unless it's damaged which it wasn't but they decided to switch it out anyways. I've always said never take your vehicle to the dealership because they will double charge you and repair things not necessarily needing replaced. I will see if I can talk to a investigative reporter and attorney about the double charges and Mopar part charges I found online way cheaper. If you are a dealership why would I be able to get your part for cheaper? SMH I was also told they knocked off the second labor charge per service manager like I was getting a favor done. Oh really? Charge me twice for coolant.. Had you fixed it right the first time that would have not been necessary. Don't let me get started on the ignition switch replacement.. Looks like a rookie job. Looks unprofessional and they leave grease in your car to clean up. For the price they charge can you keep my vehicle clean? SMH Total charges for a coolant fix and other charges 1676.73 never again will I have them work on my vehicle and I suggest anyone else to steer clear. More

Spur of the moment vehicle purchase My family had been using Bob Caldwell for years. Very reputable and reliable dealership. Sales and service can't be beat. However, the last time I wen My family had been using Bob Caldwell for years. Very reputable and reliable dealership. Sales and service can't be beat. However, the last time I went to Caldwell, it was a VERY unpleasant experience. As soon as I walked onto the lot I was greeted with attitude by salesman named CJ. He was very impatient and did not want to show me any vehicles, but I figured maybe he was just having a bad day so I didn't take it personal. Once I found a vehicle, he became very aggressive and very pushy. He kept looking at the time and was telling me that I needed to hurry up and make a decision on if i wanted the vehicle or not because he has things to do. He was constantly huffing and puffing and did not value me AT ALL as a client. Once we went inside, the insults continued. He tried several times to steer me towards another vehicle because for some reason he didn't think I could afford the vehicle I was getting ready to purchase (until he found out where I worked and how much I made - attitude seemed to change a little after that). Again, because we have been using Caldwell for years, I decided to go ahead and just purchase the vehicle. Overall, I'd recommend Caldwell because they are a great dealership otherwise we wouldn't still be purchasing vehicles from here after several years. Guess this time I just happened to get the bad apple out of the bunch... More

Above and beyond Scott came in on his day off to make our purchase of T &C van a seamless event. We could not be happier with our vehicle and buying experience. Thank Scott came in on his day off to make our purchase of T &C van a seamless event. We could not be happier with our vehicle and buying experience. Thank you Scott , rare to find . David from Dublin More

Appointment times mean nothing. Scheduling an appointment is no different than just showing up. Came in early for a 10am appointment and it is now 11:45am. Still have yet to touch th Scheduling an appointment is no different than just showing up. Came in early for a 10am appointment and it is now 11:45am. Still have yet to touch the vehicle for simple repairs. Oh, and this site is blocked when using their wifi. I wonder why. More

Didn't pay for my rent a car . Really !!! Just received a call from enterprise saying Bob Caldwell will not pay because they said I was in an accident . Well if I didn't need to wai Really !!! Just received a call from enterprise saying Bob Caldwell will not pay because they said I was in an accident . Well if I didn't need to wait 2 days for my transmission update or the tires they needed to order this would've never happened. I'm extremely upset ! Will never give them my business ever . No oil change , no warranty issues , nothing . They have lost my business forever . Jennifer Brewer More

I Got My charger I Love my car Great deal great interest great salesman Scott is the name This dealership is highly recommended Thk you everbody so very much I Love my car Great deal great interest great salesman Scott is the name This dealership is highly recommended Thk you everbody so very much More

Great day new truck I just recently purchased a new 2016 Ram Rebel from Bob Caldwell on morse road. After test driving the rebel I knew this was the one, we came back wor I just recently purchased a new 2016 Ram Rebel from Bob Caldwell on morse road. After test driving the rebel I knew this was the one, we came back workout the numbers and was in and out within 2 hours. Very happy with Scott Lee and everyone I came in contact with was great. I would recommend this dealership to anyone looking for a vehicle. More

Great service Great service. I would recommend anyone to the dealer. I traded my car in, was able to get a monthly payment that I desire and was not there for a lon Great service. I would recommend anyone to the dealer. I traded my car in, was able to get a monthly payment that I desire and was not there for a long long time either. More

Happy coustomer I got a car last week from them and very happy with my service and I would recommend Scott lee he was very good to work with ! I got a car last week from them and very happy with my service and I would recommend Scott lee he was very good to work with ! More