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Bob Caldwell Chrysler Dodge Jeep RAM

Columbus, OH

4.6
1,383 Reviews
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1888 Morse Rd

Columbus, OH

43229

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Showing 1,383 reviews

August 25, 2015

Service Visit Received excellent service with a special emphasis on our Service Advisor Mark Cornell. He went out of his way to insure an excellent experience. T More

by Joe9999999999
Customer Service
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Cornell
Oct 05, 2015 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Mark is the Bob Caldwell scholar, does it by the book and ensures that every customer receives the proper amount of attention. We see it everyday, it's always great to hear when a customer reiterates the same. Thanks. -Justin H (GM)

August 18, 2015

Total Professionals! Leased a new Jeep Gran Cherokee from Bob Caldwell. Every element of the process was first class, from Nick in sales, all the way thru the financing d More

by Highly satisfied
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Losacco in sales was excellent
Oct 05, 2015 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you! If he hadn't mentioned it, Nick spent a majority of his life in the real estate business and then in his 50s decided he would spend another majority of his life selling cars. Great guy, fantastic attitude, and never slows down. Great hearing a review on Nick, he has certainly earned it. Thank you for your business and comments. -Justin H (GM)

August 14, 2015

Real service lives on with Scott Lee at Bob Caldwell in Colu Real service lives on with Scott Lee at Caldwell Jeep Chrysler in Columbus! After shopping around for a new to me vehicle I decided to pay a visit to More

by steve1776
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Lee
Oct 05, 2015 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Scott is the king of customer service and sales. He is incredibly bright and really raises the bar from sales person to product specialist. He's the go to guy if someone can't pair their phone with the car radio or needs help with tow capacities or how to take off a wrangler soft top. Very sharp guy, personable and willing to help, hard 3 qualities to combine in a sales person......I mean product specialist. Thank you for the great review and your business. -Justin H (GM)

August 14, 2015

Comfortable atmosphere Scott Lee did an excellent job getting me the car I want and took time to check back to make sure everything was going well. More

by Damon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Lee
Oct 05, 2015 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you for commenting on "checking back". Something all sales people should always do- make sure after purchase excitement has worn off that everything is still in good working order and the customer is satisfied and can get back to life. Scott does it by the book and we appreciate you recognizing that simple gesture. Thank you for your business and taking the time to leave a review. -Justin H (GM)

August 11, 2015

Quick and efficient service. My service tech,Denise,was as friendly and helpful as I could want.Got my service performed and was on my way with a smile. I would certainly recomme More

by Dude
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Denise
Oct 05, 2015 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Glad to hear that. Dealerships and Express service did not go together very well a few years back so although we still have some work to do, trying our best to recognize people don't have hours to sit around waiting for their car to be serviced. Appreciate the comments. -Justin H (GM)

August 05, 2015

New Jeep Cherokee Purchase I had done extensive internet research on my upcoming purchase. The exact vehicle I wanted was at Bob Caldwell and definitely at the most reasonable More

by OUBobcat93
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike King
Oct 05, 2015 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

That's awesome and excellent use of time. Internet is the customer's best tool and good on you for taking advantage. Takes the guess work, shopping, and negotiation out of the equation. Glad you were satisfied with the process and appreciate you getting back on the computer to leave a review. Cheers! -Justin H (GM)

August 02, 2015

car repair Very friendly, knowledgeable employees. Kept me informed about the work being done to my car. Will continue to have my car serviced at Bob Caldwell. More

by vdamron
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin
Oct 05, 2015 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you for the review. Standard practice in the industry is 10 & 2. That means at minimum advisors should call all customers twice a day for updates and 10 & 2 are typically the times that the least amount of customers. Justin Green does a great job in the drive, very lucky to have the talent we do currently. Thanks! -Justin H (GM)

August 01, 2015

New Jeep Scott helped me from day 1 at Caldwell. I knew I wanted the new Jeep Renegade, but I was waiting out the perfect one. Scott kept me informed and kept More

by bb2015
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott
Oct 05, 2015 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

That's a cool review. The sales staff talks to between 20-30 people a day x 30 days x 12 months, it's difficult to keep a specific product in mind for a specific buyer. Most sales people will put it in their notes of their CRM (if we're lucky) but ends up being lost. Scott has a good attention to detail and glad it worked in your/ his/ our benefit. Little comments like that are worth us sharing with the sales department and appreciate you mentioning it. Thanks for your time and your business. -Justin H (GM)

July 31, 2015

New van purchase Everyone at dealership so friendly. Process went very smooth. Pat our salesman was so helpful. He found the vehicle we were looking for and after our More

by C0nservative63
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pat
Oct 05, 2015 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Ha! The General Sales Manager and I were just trying to figure out why Pat Stokes never gets any (good or bad) reviews literally no more than 10 minutes ago. That's too funny. Anyway, he has always been a great guy to work with day to day and very good sales person. Friendly jokester and vital part of the sales staff. Pat thanks you for leaving a positive review as does the rest of Bob Caldwell Chrysler Jeep Dodge Ram. Appreciate the business! -Justin H (GM)

July 29, 2015

Great experience! Great experience. Went in to test drive and drove away in a new Dodge Ram 1500.Scott Lee took his time explaining all the buy/lease options and answer More

by slwallrichs
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Lee
Jul 29, 2015 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you for leaving a review and the excellent rating. We very much appreciate your business and happy to help with anything you may need during your 1500 ownership. Thanks again. -Justin H (GM)

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