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Bob Caldwell Chrysler Dodge Jeep RAM

Columbus, OH

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Reviews
Vehicles
4.6
1,383 Reviews
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1888 Morse Rd

Columbus, OH

43229

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Showing 1,383 reviews

May 17, 2025

Rachel was fantastic to work with ! Honestly if it wasn’t for her calm and genuine nature I don’t think I would have purchased a vehicle. I came off of a bad experience elsewhere, and w More

by Fordguy529
Recommend Dealer
Yes
Employees Worked With
Rachel Riggs
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May 26, 2025 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you for giving Rachel and Bob Caldwell an opportunity before giving up. Rachel is great at what she does and thrilled to here the experience went well. Thank you for the feedback and we appreciate your business. -Justin Harmon (General Manager)

May 17, 2025

Very rude in service dept. They do not treat people with disabilities with respect or understanding! They give them.a hard time and when their family tries to help explain wha More

by hawkind26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Todd Montgomery, Cody Mudd-Curtis
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May 26, 2025 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Spoke with quite a few employees within sales and service department about the issue you are presenting. It appears we made an extra effort to adhere to requests. I'm sorry that you were not happy with the experience. I can assure you we are not treating people with disabilities any different than anyone else. Nonetheless, it's the customer's voice that matters and again, sorry we were unable to meet/ exceed your expectations. Hope Spring is treating you well. -Justin Harmon (General Manager)

May 16, 2025

If you need a vehicle James was great to deal with . He is a true professional. I bought sight unseen and he was spot on with representing vehicle . This is when you are Vulnerable but he was straigh More

by dalemailey
Purchase Time
Recommend Dealer
Yes
Employees Worked With
James Price
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May 17, 2025 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Love it Dale. James does take his job serious and we've found that our process and James' process mesh well together. Exactly the kind of guy we want representing a female & family owned and run business. The feedback is welcomed and appreciated Dale. Have a great weekend and thank you for your business! -Justin Harmon (General Manager)

May 07, 2025

Erik Dashnaw was very pleasant to work with, friendly and professional, and the financing portion was very smooth with excellent communication. More

by 7sevenish1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Erik Dashnaw
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May 07, 2025 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Erik is no stranger to the business and happy to have working here at Bob Caldwell. Yet to hear of an upset customer of Eriks. Thank you allowing Erik to earn your business and we appreciate your review! -Justin Harmon (General Manager)

May 03, 2025

Great experience! Tim was super helpful and got everything done in a timely manner. Thank you!! More

by ashaandwill
Recommend Dealer
Yes
Employees Worked With
Timothy Diddle
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May 05, 2025 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Great to hear! Diddle had one of his best months last month and you can tell, hungry to do better. It's real nice to hear from customers, even on not-so-satisfied visits to help managers get a pulse on the customer service. Very appreciative for the review and the business Asha and Will. Have a great one! -Justin Harmon (General Manager)

May 01, 2025

Derrick Philson was absolutely brilliant in this transaction; he was professional, courteous, understood the entire process and handled it effectively. He was helpful. I’ll deal with Bob Caldwell ag More

by Anthony Osuobeni
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Derrick Philson
Report | Print
May 05, 2025 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Love the energy and glad you were taken care of during your visit Anthony. We have a strong crew of sales people and managers. It's hard to say that over the course of time but it's very evident now everyone has the same common goal. The proof is in customer testimonials. Thank you for yours Anthony and we appreciate your business! -Justin Harmon (General Manager)

April 30, 2025

Professional. .transparent...friendly...clean. helpful...good people...patient...everyone was polite...communicative...and seemed to care about the person not the More

by Colby.arc
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joshua Shepard, Tyler Plas, Brad Mays
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May 01, 2025 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

That's the summary of what we hope for on every visit Colby. Thrilled to hear that our team executed. Appreciate your business and taking the time to fill out a review! -Justin Harmon (General Manager)

April 29, 2025

I like buying a SUV FROM BOB Caldwell and Chrysler. The salesman was super nice and he needs a rase!! More

by Donald.thompson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jarrod Cunningham
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Apr 29, 2025 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Ya, Jarrod has shown up at Bob Caldwell and really made an impression. Not cocky but backs up the talent with a spotless customer satisfaction rating and an easy going personality. Great to have him on the team! Glad to hear everything went smooth during your visit Donald. We truly appreciate the business and thank you for taking the time to review. -Justin Harmon (General Manager)

April 28, 2025

Dino, our salesman made everything easy and smooth highly recommend the dealership. We came from out of state to buy a vehicle and the transaction went perfect. More

by Brianjud221
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dino Westerfield, Timothy Diddle, Brad Mays
Report | Print
Apr 29, 2025 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Tricky deals. Dents, smells, pictures vs in person. We always beg folks to come in see the vehicle before anything is done with dollars. Same reason we beg all customers to test drive before we do numbers. Even new vehicles can drive in a way that a customer prefers/ does not prefer. All that said, sometimes distance makes it impossible to see in person and test drive. Glad to hear everything worked out and kudos to you, Dino, Brad, and Tim for communicating in a way that made it a 5 star experience. Thank you Brian for taking the leap of faith on Caldwell and thank you for the review. Hope the vehicle treats you well for many years to come! -Justin Harmon (General Manager)

April 27, 2025

My daughter came in and purchased a vehicle. I’m happy we ended up with Rachel. She was patient through the process and took the time to switch vehicles to fit her needs More

by Mikey
Recommend Dealer
Yes
Employees Worked With
Rachel Riggs, Aaron Valentine
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Apr 29, 2025 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Ya, we're happy we ended up with Rachel too. Picking the right vehicle can be a horrific anxiety while buying a vehicle. The good news is that nothing lasts forever and if we are able to switch vehicles within a small window, we are happy to do it. Most important is that the end user is happy. Once funded and taxes are paid, it's still possible but usually costs a little more. Thrilled to hear, that was not the case and Rachel's efforts were appreciated. Thank you Mikey for trusting Bob Caldwell for your daughter's vehicles and we will all be here if you need something. Have a great month end! -Justin Harmon (General Manager)

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