Bob Caldwell Chrysler Dodge Jeep RAM

Bob Caldwell Chrysler Dodge Jeep RAM responded

Sounds like it was meant to be...my son is also named Tyler and we have another sales person whose name is Tyler.....Taking over the world! Appreciate you taking the time to review and hope your new truck treats you well for many years to come! -Justin Harmon (General Manager)

Bob Caldwell Chrysler Dodge Jeep RAM responded

Appreciate that Ryan. Tim is really starting to find his groove and has a nice stretch of customer endorsements. Thank you giving Tim and Bob Caldwell an opportunity to earn your business and thank you for the feedback! -Justin Harmon

Bob Caldwell Chrysler Dodge Jeep RAM responded

Appreciate you highlighting your time with Kevin. Kevin had a bang up December and usually a pause in commercial business the first couple months but he is back at it and despite more sales, still keeping customers happy, the way we like to see it. Thank you for your business and review! -Justin Harmon (General Manager)

Bob Caldwell Chrysler Dodge Jeep RAM responded

Happy to help out. Need to be able to locate the history file so if you would kindly reach out, more than willing to see what I can do. Sorry for the hassle. Direct line- 614-880-2824 or justin@caldwellchrysler.com -Justin Harmon (General Manager)

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you Nancy and we can feel your excitement. That makes it fun for us as well. Hope the new vehicle treats you well for many years to come and let us know how we can be of assistance. -Justin Harmon (General Manager)

Bob Caldwell Chrysler Dodge Jeep RAM responded

Greatly apologize for the experience. We have sent out emails to all of our customers for the last 2 months that we are now taking appointments and yet customers are still coming in without an appointment. This caused some issues Saturday as we typically see 20-30 vehicles, we had over 40 show. That does not take away from the fact that you had an appointment and I apologize. If there is anything I can do please reach out 614-880-2824 or justin@caldwellchrysler.com. We have already addressed the issue so that we do not allow the drive ins to effect the appointments in place. -Justin Harmon (General Manager)

Renz614 responded

I called Justin and thanked him for having tires put on but the other two items were incomplete. He advised he didn’t see anything in the work order which is okay. This is customary for the way they handle customers who are right. I used expletives and I was hung up on. Didn’t bother to call back but I now tell everyone not to go there for anything.. Dino the salesman is the only person who has treated me with the upmost respect and he remembers who I am every time I come. I purchased the car from this dealership and tried to be a loyal customer but can’t wait to find a new car with a new brand! Bob Caldwell left a horrible taste in my mouth for good! They care more about newer vehicles and working on what they feel Is a priority. I stand by my words and actions and will never work with them again. Can’t imagine anyone that had more service than me and I stopped having issues on the car when I stopped taking it there. I live and die by these words I write..The fact that I’m the 3rd owner on an 08 charger that I’ve had for 8 years shows that I cleaned up after both owners and am very knowledgeable about the car. I didn’t ask for a diagnostic, I scheduled an appt for what I wanted done and they couldn’t fulfill that completely. My TPMS light is still on but hey, like Bob Caldwell shows “who cares?! “ I complain and get told it’s not in the work order or neither is my appt.. Todd was very inconsiderate and tried to make up for it with coupons but I still shouldn’t have had to pay almost $400 for work not being completed. I wasn’t even offered any appt to bring the vehicle back in to finish it.They gave Poor customer service so I gave them a poor customer’s attitude.

Bob Caldwell Chrysler Dodge Jeep RAM responded

Camille's official 1st month and her first review! Great to see and hear. Thank you for highlighting Camille's efforts and thank you for your business. -Justin Harmon (General Manager)

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you. A lot of deserved accolades for Wendy and never tired of seeing them. Thank you D Evans for your business and taking the time to review! -Justin Harmon (General Manager)

Bob Caldwell Chrysler Dodge Jeep RAM responded

Ya, biggest problem is workers right now....very sorry for not respecting your time and promise this is where our efforts are. If there is anything I can do I can be reached at 614-880-2824 or justin@caldwellchrysler.com. Thank you for the feedback and business despite missing the mark here. -Justin Harmon (General Manager)

Bob Caldwell Chrysler Dodge Jeep RAM responded

Almost caught up and with 2 more technicians onboarding next week, we should be there. Thank you for the feedback and business! -Justin Harmon (General Manager)