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Bob Caldwell Chrysler Dodge Jeep RAM

Columbus, OH

4.6
1,370 Reviews

1888 Morse Rd

Columbus, OH

43229

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Showing 1,370 reviews

January 19, 2024

Kevin was Very personable, knowledgeable, and professional. Went out of there way to make the process as quick and convenient as possible More

by TB
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Adams
Jan 20, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Always happy to see Kevin receiving some accolades based on his effort. TB, appreciate the business and review! -Justin Harmon (General Manager)

January 17, 2024

Selling new commercial vehicles with older rusted beds. 2 months later and issue not resolved More

by JK
Recommend Dealer
No
Employees Worked With
Kevin Adams, Brad Mays
Jan 20, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

I believe Brad (Sales manager) was helping you with this but happy to jump in. I can be reached directly at 614-880-2824 or justin@caldwellchrysler.com. Can't tell the customer name or vehicle from the review but want to take care of you as deserved. Thanks. -Justin Harmon (General Manager)

January 17, 2024

Kevin’s Adams was AWESOME. Very smooth transaction from start to finish. Would highly recommend! More

by Boglawn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Adams
Jan 20, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thanks Boglawn! Kevin has had a great run here in the last 4 weeks averaging 3-4 sales per week and not a single complaint. Fortunate to have him as part of the team. Thank you for the business and feedback! -Justin Harmon (General Manager)

January 17, 2024

They were very professional speedy on service and would definitely go back and recommend them More

by Jeepdad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Mudd-Curtis
Jan 20, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you for the business and review. Glad to hear you were in and out for your last visit! -Justin Harmon (General Manager)

January 17, 2024

Kept me posted on every step of my vehicle repair when the parts were on back order to the completion of the repair More

by Gsflavorhouse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Mudd-Curtis
Jan 20, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thanks Stacy for giving us a thumbs up based on your situation and really appreciate the years on business. Hope January is treating you well and good to hear from you! -Justin Harmon

January 17, 2024

We scheduled an appointment for Friday. Talked to a service advisor and they said it may not be until Monday that someone gets to looking at the vehicle. Called Monday evening and they said More

by Stephen
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lisvet Rizo, Kevin Watson
Jan 20, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

I agree 100% and something we will discuss during our next meeting. We can control the appointment availability and clearly we missed the mark here. Thank you for the feedback and we will have this fixed immediately. -Justin Harmon (General Manager)

January 17, 2024

Todd was,and is Fantastic, I had great service. I will bring my car always to Bobb,Calwell Jeep&Chrysler. Jerome Harper Sr More

by Jerome Harper Sr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Montgomery
Jan 20, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Appreciate the endorsement Jerome and happy to hear everything is going smooth. Appreciate the business and review! -Justin Harmon (General Manager)

January 16, 2024

They did the recall as noted, mounted and balanced my tires that I brought in and an oil change.The only issue I have with the service is they recommend wiper blades, I replaced them less than 30 days ag More

by Jeepdad74
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wendy Swartz
Jan 20, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Ya, that's a major concern and I think you gave us a pretty good score that said. I will be sure to look into why we recommended wipers and sorry for the poor multi-point inspection. Thank you for the business and feedback. -Justin Harmon (General Manager)

January 16, 2024

I bought a vehicle from this dealership several years ago and had a great experience. I chose to return for a new vehicle and the experience was just as good. More

by kkares56
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dino Westerfield
Jan 20, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you for the repeat business and Dino continues to be a foundation where customers have comeback to buy 3/4/5 cars from him. We are fortunate to have employees that have planted roots and a great example of the benefit of sticking with any position. Thank you again for the business and taking the time to review. -Justin Harmon (General Manager)

January 16, 2024

Communication is not their forte. I thought my car would be ready the next day; instead, it took 4. All they had to do was tell me, but they never called to advise me. More

by JBW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Montgomery
Jan 20, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Such a simple concept and the number 1 complaint from customers industry wide. We will continue to hammer this as a focus JBW and sorry that we were not able to meet expectations. -Justin Harmon (General Manager)

Jan 20, 2024 -

JBW responded

Thank you. The actual work was excellent. But I was traveling over 800 miles back home trying to miss inclement weather & the stress caused by the lack of communication was unnecessary & unprofessional. But I disagree with this being widespread as I bought my Jeep in Washington State & live in Massachusetts. NEVER have I not been called when my car was being serviced. I called four times, but there was no callback. You'd be out of business in Boston.

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