Back

Bob Caldwell Chrysler Dodge Jeep RAM

Columbus, OH

4.6
1,383 Reviews
Contact Dealership

1888 Morse Rd

Columbus, OH

43229

Directions

By Type

Showing 1,383 reviews

January 05, 2024

Great dealership and top notch customer service! I am a return customer and will continue to be! Ian Gossett was THE BEST! More

by j88carter.mc
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ian Gossett
Jan 10, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Glad to hear Ian and the team were able to make the experience a good one! Thank you for the opportunity to sell you a car and the recognition of Ian's efforts! -Justin Harmon (General Manager)

January 05, 2024

The service rep Coady was very professional and the work was done as estimated and explained to me by the mechanic Todd. I would definitely recommend service work to others here. More

by marvin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Parker, Cody Mudd-Curtis
Jan 10, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you for highlighting not only the advisor, but the technicians efforts to get your vehicle back in peak condition. Marvin we appreciate your business and your review! -Justin Harmon (General Manager)

January 04, 2024

Josh was great and knowledgeable of the product. The rest of staff was friendly and helpful as well More

by Danschiavoni
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joshua Shepard
Jan 10, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Great to see Josh receiving some accolades right out of the New Year's gate. Appreciate your support Dan and glad to hear the visit was worth the while. -Justin Harmon (General Manager)

January 04, 2024

Because of the time restraints, I was not able to get serviced. I sat there from 1:30 pm just to find out at 4:00 they were just getting ready to start on my car. When I arrived they told me it would t More

by Zi
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Did not get the person’s name
Jan 10, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

First I would like to apologize. From time to time, we are overwhelmed with traffic but to give false etas is not appropriate and sorry that your time was respected. That said, I would be happy to assist any future visits or discuss your latest in more detail. I can be reached at 614-880-2824 or justin@caldwellchrysler.com. We will discuss your concern with the team and we also have a new manager that started this Monday, so we will insure this is not an issue moving forward. Thank you for the feedback and the business. -Justin Harmon (General Manager)

January 04, 2024

The salesman and sales manager both treated me very good and gave me a great deal! Furthermore, I saw an issue with my new vehicle which I had not seen prior to leaving the lot. I returned to show it to the More

by chris_cowles
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Randy Trott, and Jason Stull
Jan 10, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Glad to hear the visit went well and wish you the best with your vehicle. -Justin Harmon (General Manager)

January 03, 2024

I've used Bob Caldwell for my jeep service needs for over 10 years. I have always been satisfied with how I was treated, the quality of the work, and the timely manner they have serviced my vehicles in. More

by bobsi2203
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Watson
Jan 10, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

That means a lot to hear the quality of each visit has been consistent and satisfactory. It's more important than ever to take care of customers and obviously the end result is return business and kind reviews like your Bob. Thank you for choosing Caldwell for your vehicle needs and thank you for taking the time to leave a review! -Justin Harmon (General Manager)

January 03, 2024

Great Service, but I had to wait for 1 hour before my car was taken for service and that should not happen More

by Amer Dahche
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Montgomery
Jan 10, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Amer, I certainly apologize for the wait and something we constantly discuss. The factory requires us to be "First come, First serve" on the express lane however this process lends itself to these types of results which is clearly not ideal. Thank you Amer for the feedback and your review inspires me to reopen the conversation with management. Hope the New Year is finding you well and thank you for your business! -Justin Harmon (General Manager)

January 03, 2024

I like this dealership because they take care of my truck, without taking advantage of me or the situation. I took it in for a transmission warning and it had nothing to do with the transmission. I kno More

by ALE4CBJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wendy Swartz
Jan 10, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

This are the stories we look for as a general manager and proud of Wendy and the team doing the right thing. Glad to hear you can use that cash for something else more necessary, maybe even fun. Thank you for the review and your business! -Justin Harmon

January 03, 2024

The appraiser in my opinion a liar and a third! I drove two hours to make a deal that I had negotiated over the phone and in a nut shell had to take less than half of what my trade worth in order t More

by fschoolcraft
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Dino Westerfield
Jan 10, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Sorry Mr. Schoolcraft for the value offered not meeting your expectations. I did review the General Sales Managers appraisal form and without gong through details there were a couple items that brought the price we could offer down that were not known about prior to the vehicle arriving. I hope you can understand where the manager was coming from. If not, I can be reached at 614-880-2824 or justin@caldwellchrysler.com. My apologies. -Justin Harmon (General Manager)

January 02, 2024

Always efficient with my time and very courteous. Waiting room amenities leave a bit to be desired. More

by Joebeck1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Another guy, can’t remember his name, took the time to make fresh coffee, Cody Mudd-Curtis
Jan 10, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you Joe. We are scrambling as we are short a few technicians currently but happy to hear that we were able to get you in and out of the shop in fast order. Thank you for your business and taking the time to leave comments. -Justin Harmon (General Manager)

...
45
...